We had noticed our basement drain backing up (not fully into our basement yet, thank goodness) and, due to the cold weather, had to wait for over 24 hours for someone from the City to come and check the municipal line. Once we discovered it was on our side, we called Mr. Rooter right away and was told that, while they were busy, someone would be out in 4 hours. Within that window, at 9:00pm, Chris Ford was at our door. He was meticulous and narrowed our issue down to an outdated trap system that had been blocked. He took his time to explain to us our options and answer any questions. I really appreciate Chris spending the time (he stayed until after 11:30pm) to ensure we were comfortable. While we haven't booked the follow up work yet, I trust the team at Mr. Rooter for emergency calls for quick, efficient, and professional service.
- Approximate cost of services:
- $500.00
- Company Response
Hello Avery, thank you for taking the time to share your positive experience with our technician Chris and Mr Rooter. At Mr Rooter we treat our customers the way we would like to be treated. Our focus of providing quality plumbing service and products combined with honesty has made our plumbers the first choice. We're the courteous plumber when you need us most, and we never charge overtime. Thank you Avery for choosing Mr Rooter and have a great day!