The Foundation Guys Inc

Foundations
Ottawa ON K1B 3W8
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Foundations
The Foundation Guys Inc
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79%

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Reviews for The Foundation Guys Inc

Average customer rating:
8.5 10 (61 reviews)

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Nick
Nick
1 review Lanark, ON
0/10

Crawlspace encapsulation and insulation

A representative visited my house and I got a quote for getting my crawlspace encapsulated including insulation. I paid a 40% deposit in June. In August when they came to do the work, they said it can't be done as agreed upon in the contract and if I still wanted the work done I'd have to remove all of my floors which I said can't be done. In September I asked for my deposit back several times on emails and calls. The only responses I received were that the refund is coming or they need to talk to the boss. I'm still waiting for my deposit and have had to resort to contacting the Better Business Bureau and Ontario Consumer Protection. I guess the next step will be to hire a collection agency. I would have hired them to do some other foundation work I need done, but I can't trust them as a business any more.

Approximate cost of services:
$7,800.00
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frustrated.coder in Hamilton
frustrated.coder in Hamilton
1 review Cumberland, ON
0/10

Basement Insulation

On April 4th I contracted the foundation guys to insulate my basement. I paid a 40% deposit by credit card and the work was scheduled for early September. This work was part of the elements identified in an energy audit and partially covered by government grant upon completion. The day they came they determined that could not do it. Within a few days the reached back out to say they could complete the work and I asked them to schedule it within the next week or so to complete before my post-work inspections. They failed to do so and then agreed on the 16th of September to reimburse me as they had failed to complete the contract. They refuse to return the amount to my credit the check but won't mail it for security reasons and have not delivered it to my residence in the intervening month (in fact, it took two weeks to issue it as the person who issues checks was away and they failed to inform me of this). This has not been a good experience and I am not convinced they should be refunding on a means that was not the original payment method. I don't understand how they can justify not having refunded me more than a month since they agreed.

Approximate cost of services:
$3,708.00
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Phantas in Toronto
Phantas in Toronto
2 reviews Cumberland, ON
2/10

Poor Customer Service with Sub Par Work

Had used this company for another job with no issues so thought we would hire them to seal basement. First person for quote was a no show and no call from them to advise. Another person came and we agreed on services. Once crew came it became apparent there was a language barrier so asked them to get Jerry (owner) to call..was told he is too busy. We have since called office to have Jerry call, been a couple weeks - no call. Crew missed areas to seal, switched the products used for the job and did not advise and then wrecked some drywall and then denied it was them however, had before and after pics, was told by salesman that it is "collateral damage". Same crew came back to complete some areas that were missed. Only after I mentioned again that we wanted a new piece of drywall that they went back to their vehicle to get the piece. We will have to repair the areas ourselves as the wall was part of a storage area that was not ready to have them install it.
Definitely this experience was very disappointing to say the least.

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Good salespeople, terrible products!

Former owners put in interior waterproofing which every other company has said is ineffective and actually creating harm to the foundation. Terrible company and products, unresponsive and irresponsible! Highly recommend NOT using them.

Approximate cost of services:
$20,000.00
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F36
F36
1 review Ottawa, ON
10/10

Underground pump

Very professional and efficient. Would not hesitate to recommend them to anyone. Came on time and finished on tome
Great job!

Approximate cost of services:
$999,999.00
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Private User
Private User
Private User reviews Limoges, ON
10/10

Foundation Posts

Jake and Paul were very professional. They called in advance with their arrival time. The installation was successfully completed in a timely manner. They were very polite and explained what we have to do in the following months. They cleaned up the basement where they were working.

Approximate cost of services:
$7,700.00
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Roger's Auto Repairs
Roger's Auto Repairs
1 review Gloucester, ON
10/10

Foundation in Basement

When we called this company for an estimate, they came the next day. The sales man was amazing he made us feel comfortable, we decided to go with the company rather than shop around. Within 3 weeks we were booked and ready to start. Jake and his team were amazing to work with. Jake went above and beyond. Every day they kept us up to date with what was happening. It took them less than a week to get the work done. I have noticed a big difference in our basement. Mold free and breathing is a lot better. I will use them again. Thanks Jake and team

Approximate cost of services:
$51,000.00
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Dean in Pembroke
Dean in Pembroke
1 review Renfrew, ON
10/10

Dean Black sump pump installation

Paul, Juanito and Jake were the best! Quiet, fast, detailed and professional. Very accommodating and flexible. This was a brilliant and rewarding experience.

Approximate cost of services:
$2,667.00
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T.K.  in Brampton
T.K. in Brampton
1 review Cornwall, ON
10/10

Foundation repair

Great company. Very honest guys. I hope to use them again one day on future projects.

Approximate cost of services:
$40,000.00
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Company Response

Hi again, we have already responded to your other reviews, however I will write it out here as well.We apologize for the inconvenience, we have your deposit check at the Office. By the time the deal went through, there was in an increase in the steel price that are completely out of our control. When the contract went through the approval process, it was not approved by the Owner of the company. Our Company policy is to refund deposits, when a Proposal is not approved. Steel prices are extremely volatile and completely out of our control. We sincerely apologize for you customer experience, and we thank you for the opportunity to do business with you. Please contact the office at 613-680-7979 to arrange to pick up the refund for the deposit which is waiting for you at reception.

lgauvreau
lgauvreau
0 reviews Limoges, ON
10/10

Awesome Support

Thank you for helping me with a difficult situation that fell upon me with the sale of my home.
Alain called me back within 2 hrs set an appointment to meet with me.
Alain was on time, knowledgeable and provided a solution to my concern on the spot.
I am so happy I called the Foundation Guys.
I appreciate you taking the time to help me.

Lynn, Kanata

Approximate cost of services:
$120,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Foundation Guys Inc

The Foundation Guys have been an industry leader in foundation repairs and waterproofing since 1978. As part of the international Foundation Supportworks and Basement Systems network, we have top of the line products and training to ensure that all of our work is completed to the highest standards. We pride ourselves on working with all of our customers to ensure that they fully understand the work being done, and are completely satisfied with the results. Your foundation is a crucial part of your family’s comfort and safety. If you’re looking for a local foundation contractor in Ontario, you’ve come to the right place.

High quality Foundation repair and waterproofing service. At The Foundation Guys, we have over 40 years experience in foundation repair, basement waterproofing, and masonry restoration using the most advanced products and techniques. We educate our clients and encourage them to research the work being done on their home. We are always committed to a job well done and deliver value, honesty, and master craftsmanship. You can trust us to expertly service all of your foundation needs.

CATEGORIES
Foundations and Waterproofing
PRODUCTS
Basement Systems, Foundation Supportworks, Advanced Coatings products.
SERVICES
Structural Foundation Repair, Foundation Waterproofing, Parging, tuckpointing, brick, block, stone, Replacement, Foundation Underpinning, Foundation Bowed Wall Repair, Foundation Crack Repair, Chimney Repair, Basement Finishing, Crawl Space Repair.
BRANDS
Basement Systems Foundation Supportworks Advanced Coatings
SPECIALITIES
Foundation Repair, Basement Waterproofing, Crawlspace Repair, Masonry Restoration.
WEBSITE
http://www.ottawafoundationsupportworks.ca/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Cash, Visa and Mastercard
LICENSES
Foundation Supportworks, Basement Systems, Advanced Coatings, Brick and Stone Mason.
MEMBERSHIPS
Basement Systems, Foundation Supportworks, Advanced Coatings, WSIB CSPAAT Ontario, GOHBA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Transferable Waterproofing Warranty, Lifetime Structural Warranty, Lifetime Crawl Space Repair Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.