The Foundation Guys Inc

We are still waiting for a hard copy of our invoice and the sales person is to inspect our crawl space for our warranty but has still not arrived to our home to do so.

Hairline foundation crack. Fixed quickly. Work was done as per quote. Clean up was good.

The 3 guys who came to do the work were very knowledgeable, polite and hard workers. Would recommend the Foundation Guys for sure!

Nicole

Good service, battery back up pump did not come in in time for installation, because of COVID supply chain issues. To be installed in the spring when discharge line gets buried. Company was going to let me hold back $500 but they charged me full amount. Called billing dept and they said they would credit me back $500.00 but that did not happen.

I will never recommend this company for any work, due to their complete lack of response to very visible deficiencies on a $6000+ installation that remains incomplete to this day. We signed our contract with The Foundation Guys with great expectations of improving our home appearance with new eaves troughs and Rain Drop gutters guards. The end result was an installation that was left unfinished and actually made the house look worse! To this day, no representative from the company has bothered to contact me to discuss the deficiencies or try to resolve them. I finally went out after two weeks of no resolution and spent four hours climbing ladders to trim off exposed tar paper; nail down loose roofing; pick up dropped nails and straighten horribly bent and exposed drip edges. That was just for the front of the house! I don’t know how to fix the crooked or missing Raindrop gutter guard pieces, so that remains unresolved.

I sent numerous detailed emails to Michelle, who is listed as the company account manager; the sales person Eli and the main company address. My emails resulted in only simple responses from Michelle, stating that she would “reach out when she had a solution” and “I don’t have a date when we can come out yet. when i do I will reach out.” That was it - no questions or discussion on the terrible and incomplete work. After my third email, Michelle went into radio silence and has not responded to me since. The sales person finally emailed me back that he would call me, which he did. Despite him receiving all of my detailed emails, he told me that he didn’t have a clue about what I was talking about and made me repeat my entire problem. He claimed to not know what was going on “over there”, referring to the installation side of the company. He recommended that I send him another email with stronger language to show that I was upset, so that he could present this to his bosses. He claimed that they would respond right away because they did not want the bad publicity. I sent this to him, but after another week, still had no response to attempt any resolution. I finally called the accounts receivable clerk to request a final invoice that included a discount for my half day of labour to correct some of the deficiencies. After another week, I received and paid the discounted invoice in full, despite the fact that the work remains unfinished. I guess now that they have my money, it will never be resolved. I wonder if RainDrop is aware of how their product is being installed in the Ottawa Valley? Buyer beware!

Shawn arrived on time completed worked to resolve the issues and Explain in detail everything he was doing thoroughly. Is very happy with the service provided by the foundation guys.
Highly recommend them for foundation issues

Paid a deposit of over $30,000 for a settling job in June 2020. Job got cancelled. Owner agreed to pay us back in full. Received $10,000.00 in September 2020. Since then, nothing. Owner doesn't answer our calls or emails. Be very carefull with them. Salesnan very good to get you to put a deposit down but not quick to refund you.

Skilled and professional workmanship.
All concerns we had were addressed honestly and professionally.
Crew were friendly and conscientious.
We had two other quotes for the work.
The Foundation Guys were by far the best value for the cost.

I'm a young and inexperienced homeowner who was very nervous about handling a severe foundation issue with my house. I went with The Foundation Guys based on their reviews, and I'm glad that I did.

Michelle was one of the kindest and most attentive project coordinators I've ever had the pleasure of interacting with. I had some logistical issues with regards to payment, and she and Jerry, the owner, were very accommodating.

There was an unforeseen problem, and Jerry came to the house to personally rectify the situation and make sure that I was satisfied. Mike, one of the installers, did a fantastic job of keeping me up to speed at every stage of the project, which I really appreciated.

All in all it was a great experience, and I'd recommend The Foundation Guys to anyone.

As a new and inexperienced homeowner, finding a large crack that had formed in my house was stressful. The incredible team at the Foundation Guys reduced this stress greatly! From the initial quote to the completion of the project, I was consistently provided with timely, professional and personalized service from the office staff, production team and owner. I especially appreciated the efforts made at each stage to explain the repairs being done by sharing their years of knowledge with patience and in an easy-to-understand manner.

The high quality service I received was truly impressive! They went above and beyond by ensuring any concerns I might have were fully addressed; being friendly and respectful to my neighbours; leaving the site clean, organized and safe at the end of each day; and helping out in thoughtful ways such as bringing in my green bin, garbage can and recycling box from the curb without ever being asked.

I always felt confident they knew what they were doing and that they cared about me as a client. Overall, this was very positive experience. I highly recommend the Foundation Guys!