Window Medics Inc

Deposit taken. One of the outside window panes of our patio door shattered on June 27. On Jul 3 I ordered a replacement pane from Windows Medics for $755 and paid a $350 deposit on the understanding that it would take 6 weeks to receive the window. I was told to contact the installer Nasir. He has not once answered any of my texts. I followed up with the company at the end of August and was given an installation date of Sep 27 - a date that came and went with no communication from the company. I have contacted the company at least 5-6 times since then and always told someone will get back to me. Now I am facing winter with no outside patio window pane. Now I'm trying to get a refund so I can deal with another supplier - winter is coming.

Elijah came and gave us a quote and asked for 50%
deposit before they order the windows.
We paid the 50% deposit and was told it would be installed in 4-6 weeks.
We are now going on 6 months and neither Elijah or Nasir will return our calls or messages.

At first they kept putting us off due to the window supplier having supply issues.
Now there has been no communication for the last couple of months.

Payed 50% deposit #192..never came back to do the work and still sending a invoice .

Had Window Medics come to replace the glass in all my cottage windows. It is a Viceroy with over 30 windows. They were 1/4 the price of the competition and I was able to keep my wood window frames.
Great job completed within 2 months even with supply chain issues. Cleaned up everything. Installers very professional and hard working.
Have recommended their services and would do again.

I paid a 50% deposit for a simple storm window replacement at the start of March. They said it would take 2 weeks to get the materials. Now we are mid June and nothing has been done and they do not respond to my inquiries.

In October 2022, I contracted Window Medics to repair a broken crank handle on a window. I paid a deposit of 50%. Since then, I have gotten nothing but delaying tactics. The part is always going to be delivered next week, but when next week comes, it's next week again. This has been going on for more than four months now and the company refuses to return my deposit. They also refuse to provide proof that the part has even been ordered. My only recourse now is to sue through small-claims court. Do not trust this company, They will take your money, not deliver the promised service and refuse to return your deposit.

Although I was initially disappointed that there was a 3 week delay in the delivery of the 2 replacement thermal panes, I attribute that to a manufacturer capacity issue rather than a problem with the vendor/installer. I think it behooves us all to be patient and understanding during the challenges we face related to the pandemic.
All of the communication with Window Medics has been professional, courteous and timely. I am happy with the installation of the two thermal panes and I am optimistic that the defogged window will clear up soon. If it does not turn out to my satisfaction, I'm confident that they will make it right. If not I will edit my review. I'm quite pleased overall with price and service. Elijah and Nasir were a pleasure to do business with. I would recommend Window Medics to friends or family & I'm glad that I could support a small local business.