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Simply Comfort

Heating & Air Conditioning
Toronto ON M2J 5C2
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62%

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Reviews by rating (past 12 months)

Reviews for Simply Comfort

Average customer rating:
6.7 10 (150 reviews)

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Joel Augustine  in Toronto
Joel Augustine in Toronto
1 review Toronto, ON
10/10

Furnace and AC

Ravi came to our house and did a great assessment of our energy consumption and smoke detectors. In all the years my family has lived in our home we didn't know anything about the condition of our furnace or AC and their impact on our utilities. Definitely will be coordinating with Ravi to upgrade our equipment this summer to more energy efficient systems with simply comfort.

Approximate cost of services:
$180.00
0 of 1 people found this review helpful.
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Company Response

Dear Joel, thank you for the wonderful feedback! We are happy to hear that you had such a positive experience with us.

Liz in Oshawa
Liz in Oshawa
1 review Oshawa, ON
10/10

Furnace Installation

Excellent service and response time! Our furnace was red tagged by another company on a Friday night in the middle of a very cold spell. Simply comfort came to the rescue and installed a new furnace the very next morning. The technicians were friendly and knowledgeable and worked quickly to correct a problem brought on by the other company. Good Job!

Approximate cost of services:
$5,000.00
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Company Response

Hello Liz,

That is so wonderful to hear! At Simply Comfort we always strive to create the best possible customer service experiences and to hear that our Home Comfort Specialist Jay was able to do this for you really warms our hearts.

If you ever have any additional questions or comments, please let us know right away as we are always happy to help.

Best Regards,
Allison
Senior Customer Relations Manager

Diane in Toronto
Diane in Toronto
1 review Woodstock, ON
0/10

Simply Comfort

We signed a contract for 10 years with this company. We are three years in and every year so for they have increased the fees. Do not deal with this company, I would deal with reliance if given the chance again. There prices stayed the same. This "Simply Comfort" company does not even let you know when the price increases. My increase for this year is over $4.per month, and I was not notified. That price is for furnace and hot water heater. Rent to own.

Approximate cost of services:
$13,035.60
2 of 2 people found this review helpful.
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Company Response

Hi Diane,

Thank you so much for your feedback although I am dismayed to hear of you concerns. While price increases are standard throughout the industry, due to inflation and increased service costs, I would be more than happy to take a look at your account and see if there is anything we can do to assist you.

Please send your contact information in an email to info@simplycomfort.ca with Attention to: Allison and I would be happy to give you a call regarding this matter.

Best Regards,
Allison
Senior Customer Relations Manager

L. James in Ajax
L. James in Ajax
1 review Ajax, ON
10/10

Product

I just had to give you feedback on your employee Jay Theventhran, he is such a dedicated, professional and knowledgeable sales rep.
I am well pleased with his before and aftercare customer service.
He is an excellent representative for your company.
Keep up the excellent service, Jay! Continue going above and beyond what is expected.
You will succeed and excel as a Leader in what ever you do.

Thank you.
L.James

Approximate cost of services:
$30.00
0 of 1 people found this review helpful.
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Company Response

Dear L. James,

Thank you for the wonderful review! We take pride in providing our customers with the best customer service experiences possible! We will pass on your kind words to Jay!

Cecilia in Concord
Cecilia in Concord
1 review Vaughan, ON
10/10

Furnace

Our furnace of 15 years stopped working suddenly. Ravi helped us get a brand new Lennox furnace the next day! He even upgraded our 20 year old thermostat to a new Nest. Simply comforts $90 rent to own program was a life saver, it gave us a affordable option to get heat back into our home.

Approximate cost of services:
$90.00
0 of 1 people found this review helpful.
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Company Response

Dear Cecilia,

Thank you for the great review! We are happy to hear that Ravi was able to provide you with a prompt and affordable solution for your home! Enjoy your furnace and Nest!

David Filate in Scarborough
David Filate in Scarborough
1 review Toronto, ON
10/10

Smart Home

Ravi came to our home and tested our smoke and CO detectors and found them to be expired! He helped us update them to 3 Nest Protect detectors that connect to a new Nest Thermostat and our phone to automate our home saftely. Our family loves the service provided by Simply Comfort!

Approximate cost of services:
$809.95
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Company Response

Hi Emmanuel,

Thank you so much for your feedback. The Nest Protect CO and Smoke Detectors you recently had installed are the absolute best available on the market and we know they will work tirelessly to keep you and your family protected with the help of your Nest Learning Thermostat and smart phone!

Should you have any additional questions or concerns, please do not hesitate to reach out to us directly.

Best Regards,
Allison
Senior Customer Relations Manager

Gale in Bolton
Gale in Bolton
1 review Caledon, ON
10/10

Product

The service I received from your employee Jay  Theventhran, is the most impressive customer service I have experienced in a long time !

I first meet Jay December 2016, when he came to our home to perform an annual maintenance inspection on our furnace .

Because we were very impressed with his professionalism, sincerity, product knowledge and the manner in which he clearly and patiently explained your products, features and benefits best suited to our household needs we purchased your products.

 I have highly reccomended Jay to my family and friends and we are enjoying the convenience, and security of our Nest Thermostat, Security Cameras and other services, plus the ease of them being charged to our Utility bills ! 

His after care, customer service was excellent.
I always received  promt followup to my call or text.

 I would highly recommend this company or any of their products .

It is very refreshing to experience this level of first class, Superior Customer Service, competency and  professionalism.

Jay is absolutely a valued asset to your company.

Sincerely,
Very satisfied Customer
Gail

Approximate cost of services:
$100.00
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Company Response

Dear Gale,

Thank you for the wonderful review and recommendations! We are absolutely pleased to hear that you had such a positive experience with Jay. We take great pride in providing best in class customer service. Continue to enjoy the products in your home!

Teresa Allan in Toronto
Teresa Allan in Toronto
1 review Toronto, ON
10/10

Annual maintenance

Always a pleasure to deal with the technicians from Simply Comfort. They were on time and completed the maintenance review efficiently. I have most of my services through them and have always been satisfied with the quality of work they do. They sometimes suggest added products, e.g., water softeners, which in the long run will add value to my home. Thanks Jay T. and partner.

Approximate cost of services:
$0.00
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Company Response

Dear Teresa,

Thank you for the great feedback! We are pleased to hear that you had such a positive experience with Jay. Thank you for continuing to be a loyal customer!

Trevor in
Trevor in
1 review Brampton, ON
10/10

Furnace and AC

A huge THANK YOU to amazing associates Jenarthan and Thinesh! They were super professional and effective in getting the job done right! They explained everything in perfect detail and made sure we fully understood exactly what we were getting ourselves into! They answered all our questions... ALL our questions with precision and grace! These two gentlemen are truely A1!

Approximate cost of services:
$0.00
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Company Response

Hello Trevor,

Thank you so much for your kind words! This is the experience we aim for all of our customers to have. To hear that your experience with Jenarthan and Thinesh was such a positive one is definitely something we can get used to hearing, so feel free to contact us in future for further feedback.

If you have any further comments or concerns, please do not hesitate to reach out to us directly!

Best regards,
Allison
Senior Customer Relations Manager

Ponniah in Toronto
Ponniah in Toronto
1 review Toronto, ON
10/10

Product and service

My daughter referred me to Ravi after he helped her upgrade her furnace, AC, and water heater. He helped us do the same while getting us a new Nest thermostat. He also noticed our smoke alarms where out of date and installed new Nest detectors that connects to our phone. Me and my wife love the service by Simply Comfort!

Approximate cost of services:
$180.00
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Company Response

Hello Sivasundaram,

Thank you for your feedback. We truly hope that you are happy with your new home comfort equipment and know that it will do wonders you keep your and your family comfortable all year round.

If you have any additional comments or questions, please do not hesitate to reach out to us directly.

Kind Regards,
Allison
Senior Customer Relations Manager

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