A Job Well Done
- Approximate cost of services:
- $1,500.00
- Company Response
Thank you for the business , we appreciate it very much . Wishing you a very warm winter .
Thank you for the business , we appreciate it very much . Wishing you a very warm winter .
All the best with the rest of your project . Thank you for the kind words .
Thank you very much for the pleasant review we appreciate your business very much .
Thank you very much for the business and kind feedback. We appreciate it very much .
Thank you so much for your review. It was our pleasure to make sure you were completely happy.
At J & J we pride ourselves on making sure every customer is happy with the services we provided.
Hello Gerry,
Thank you for your response. While I understand this is your account of the situation, I do feel inclined to provide further information so future customers may have a more well rounded understanding of the multiple factors at play during our time of hire. The information given in any over the phone or email conversation, whereby our company has not personally seen the work to be done is always to be considered a rough estimate, or “ballpark” as stated in your review. At any customers request, our company is willing and able to view a job beforehand and provide a written estimate complete with inclusive cost breakdown, terms and conditions of our work. Even still an estimate is by definition an approximate calculation of cost and is subject to change. We are disappointed to have our costs increased, and pass that increase onto our customers as well. However, such are the times we are in as supply and demand for products are skewed. In many industries these imbalances lead to both delays and added cost, as in your case. We have been transparent on all our media outlets, posting the letters from our suppliers as it relates to these cost increases. With complete understanding of how this may affect yourself, I personally took some of the burden off your cost and only added a 25% increase and absorbed the rest. In addition, your attempts to circumvent paying tax by using cash is unfortunately not an option we are willing to endorse at this time. Of note, payment of any kind was not ready at time of job completion and our employees would not follow you to the bank, on paid company time in a company vehicle. As I understand it this was an issue for you as well. A correction to your statement, fuel surcharges and labour costs were not added in addition to your quote, nor is that a standard practice of ours. Those costs are built in at the time of estimate / final billing. I am happy to hear of our courteous and communicative team, and I hope this thorough response may shed more light on the situation. We are not in the business of cheating our clients, we have a pristine reputation both locally and away, and we make great efforts to reach such customer approval ratings.
Thank you for your business . It was a pleasure working with you on your project .
Hi Anonymous customer ,
I'm very sorry that you had a bad experience. At J&J Insulation inc we take these types of interactions very seriously. By not directing us to which job this might have been or leaving a name regretfully we can't further take action to right your wrongs . But if you would like to discuss your issues personally please call me directly @905-260-6203
Thank You for your kind words and business Brian . It is greatly appreciated . We will take that constructive feedback and try to achieve better cleanliness.
Our team of experienced professionals are experts in what they do and know how to effectively apply their skills, workmanship and customer service excellence to assist you with your needs. Our knowledgeable staff is dependable, reliable and excel at offering personal service to all our customers.
Our company mission is to provide quality products and services at competitive rates. We are industry professionals and we are committed to listening to our customers to address your needs. We do it right the first time – we guarantee it.
We contribute our continued growth over the years to the quality of our workmanship, our selection of services and affordable rates. We take pride in the solid customer relationships we have built; our longevity in the industry is testament to our commitment to our customers.