Beware Unadvised price increases by J&J Insulation Inc

In September 2021 based upon accurate measurements and photos J&J Insulation, in Port Perry Ontario, provided a quote range dependent upon 3 or 6 inches of sprayed insulation under our sunroom.
Installation dates given for October and then November were cancelled just prior to agreed times.
Finally, the work was finished on December 13, 2021
After the work was completed, we were presented with a verbal bill that was significantly higher that the largest of the two quotes provided in September. Worked out to a 25% increase.
When we questioned this increase the response was:
1. The September quote was only a “ballpark”
2. Our costs have increased 50% since September
3. Quote did not include a fuel surcharge or labour costs

No accounting has been provided 6 days later as to the number of inches sprayed.
From our perspective a price increase should have been advised prior to sending a crew to do the work allowing us the option to accept or decline same.
Additionally, when the original quote was provided there was no indication it was a “ballpark” nor that it did not include a fuel surcharge or labour costs.
Had they undertaken the work in mid October as originally advised price increases may have been avoided.
While the team that did the work were professional and courteous the communications and failure to advise of price increases and additional fees by the owner is not what we expect from a reputable company and potential clients should be aware of these practices. Given the above we would not recommend the company to anyone.

John and his team had to insulate a crawl space for us. His team completed the job done in an efficient and timely manner. Cost was reasonable. Would recommend again.

John's team delivered what was expected - good enough experience to warrant referring to others. Regrettably one of the homes I referred J&J to has had an awful experience + seemingly no accountability taken by John. I like supporting local and believe companies reputations speak for themselves. Unfortunate to hear J&J aren't as customer-centric as they initially come across to be.

We had an energy audit done, pointing out deficiencies in the attic insulation and un-insulated basement exterior walls.
The initial consultation from J&J was very thorough, explaining the the nuances of the job both for the attic and basement.
We settled on blown fiberglass for topping up the attic insulation, including protecting the venting. In the basement, the lower third of the basement walls were just bare concrete. For the exterior facing walls, we went with a fiberglass wrap which comes with its own vapour barrier.
The fiberglass was chosen in both situations because the latest version of fiberglass is non-itchy and doesn't provoke a reaction... and it is relatively dust-free compared to blown cellulose.
The guys did a macro-job of cleaning, removing large pieces... however they could have done a better job of micro-cleaning with a vacuum cleaner or such... my wife and I had to do our own vacuuming and swiffering in all the rooms they worked in.

The guys were very professional. Because of COVID 19, they came in with masks on and proceeded to tape plastic down to protect our furniture, hardwood floors, stairs and railings and then went straight to work to remove the insulation in our attic. Before they left, they cleaned up everything. A couple of days later, they came to replace the insulation and they covered everything again with plastic. Before they started blowing in the insulation, they added extra vents and reinforced some of the beams that were a little loose without us asking. After they finished replacing the insulation, they cleaned up everything again. I was very impressed and I would highly recommend using J&J insulation to everyone that I can.

The crew where very friendly and professional…. They left the Bunkie very clean…. Please tell them - Thank You for me!

I can’t thank J&J insulation enough for the amazing job they did. The guys were fantastic, very respectful and they answered all of my questions without hesitation. When I contacted John about a few concerns the inspector had, he showed up the next day to take a look and sent his guys back to remedy the problem. Great service!!

We called John for a quote and he came right away. He was friendly and professional. Our project was delayed due to an unforseen circumstance but when the insulation crew came they too were friendly and efficient. They left no mess and the garage looks great. So happy with the job!

Needed to top up our attic insulation, met with John. He very prompt / professional and helped explain the whole process. Quote was slightly higher than competition but he matched price so went with him.

His team came today to do it. They were nice, clean and did a good job. The only thing holding it back from 10/10 was part of the plan was to add attic ventilation which they were unable to do because of the layout, something I would have thought they would know during the initial inspection / quoting.

Beyond that I was pleased with the service and would not have issue recommending them to someone else.

I had spray foam from J&J insulation only to find the job not done properly years later when the walls were opened up for a new renovation. Found many holes in the spray foam done by installer. Now I understand why kitchen was still cold after they applied foam. Disappointing since they didn’t fill the appropriate areas and it cost me much more to fix their crappy workmanship.