North Stone Granite

Formerly Mughal Marble Inc.
Countertops
520 Coronation Dr. Toronto ON M1E 5C7
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North Stone Granite
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95%

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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for North Stone Granite

Average customer rating:
9.8 10 (116 reviews)

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Mu from Toronto
Mu from Toronto
8 reviews Vaughan, ON
0/10

Kitchen Counter tops , new Kitchen island counter top

I found NorthStone Granite online through their reviews and decided to work with Chris Mushel and Russell Beckett and confirmed the deal on Jan 22nd 2019
Below is the series of events and a detailed breakdown of my experience
Please note that Chris and Russell will come back and dispute or clarify some or all of the below but regardless…this is exactly how things progressed

Jan 28th : based on discussions around design/sink/pricing I decided to go ahead to work with this company and firm up a time for my Kitchen counter top install – initially I had them price out my kitchen and laundry room counter (one counter approx. 7 feet wide and 4 feet deep) but decided to go with the kitchen only and decide on the laundry later as I was not sure if I would be changing the cabinets in the laundry room

Feb 4th : went to see his supplier and pick a stone

Feb 13th : the material we decided was more than the budget we had in mind

Between Feb 13th and March 26th exchanged multiple emails and went back to his supplier and finalized on a stone that they had in stock at their store

March 28th : paid then a deposit on the finalized stone and sink , installation date set for April 4th at 11 am

March 29th : sent them an email confirming i've made arrangements to not go to work so they can come install on the April 4th – no response

April 2nd : send another email confirming the install date for April 4th

April 3rd: recd email from NorthSTone Granite ( Chris Mushel ) that they can not make the April 4th date for the install as they came into finish the stone for my job and their " saw broke down on them " so now they had to reschedule for next week and I had to give them new dates

April 3rd : reminded Chris that I had a house warming party planned at my place on Saturday April 6th and its too late to change plans with the attendees , and not having a counter top on my island and cabinets is somewhat embarrassing, not to mention dealing with an angry wife and rescheduling things at work and the plumber and electrician (electrician was to come and finish the outlets after the counter was installed ) – nothing was done and I understood that a mechanical breakdown was out of their control …. But only one saw o run a business ? I was frustrated but patient and Chris apologized for the inconvenience – life happens so lets move on

April 3rd: we set a date for them to come and install on April 9th – I was still frustrated but did not complain or say anything that would show it …. Chris apologized again and said he would do the laundry counter top (7x4 feet) for me at no charge , this was his way of making up for the inconvenience even though I did not ask for it or mention anything when the installation was cancelled – i'm generally a very patient guy and try to see things from someone else's perspective but appreciated his gesture

April 6th : house warming party with no counter top on my massive island, since I had already been made a clown of it was an entertaining party for everyone else

April 8th : sent a confirmation email to Chris for April 9th …and they confirmed it’s a go for 10:30 – 11 am

April 9th : THEY ARE HERE TO INSTALL MY COUNTERS !!! EXCITED – about an hour or so later Chris told me that there is a crack in the counter and he didn’t feel comfortable installing in , so he had to take the piece back and get a new piece – I am not complaining here, I appreciated his honesty and felt bad that he might take a loss on the racked piece and asked him to see if he can use it to do a back splash so it doesn't go to waste – so the counter was not done that day but he took measurements to see if he can use the for now useless broken piece as a back splash and said he was do the numbers and let me know the cost when he comes to do the counter

April 14th : Chris was back and installed my counter top – finally my kitchen counters were done – and I paid him the remainder to make him whole on our agreed amount
he also sent me pics of counters through email that he would do in the laundry room – He also quoted me for the back splash later that day through email

April 23rd : I found the cost of the back splash a bit high so I decided not to go ahead with it and informed him accordingly – I also followed up with him on the laundry counter … I wasn’t being picky at this point and just considered the options he provided and when he could come and install it *please note that the laundry counter and back splash had nothing to do with each other *

April 23rd through May 7th : I did not hear back from Chris or Russell – I know Russell checks emails too but never responded

May 7th : I send another follow up email for the laundry counter top – no response from any one – I also called Chris several times in May but he never answered and dropped my calls and never returned my voice mails , I wonder why

June 1st : I send another email saying it is safe to assume that they are not going to deliver on the laundry counter top and I wish I hadn't paid them in full till all the work was done and mentioned I would post an honest review if this was not taken care of as promised

June 3rd : WOW – I get a response from Russell !!! says he apologizes for the delay and appreciates my patience as Chris is off dealing with a personal issue - also reminded me that the laundry was something Chris promised as a token of inconvenience for the delays and that they were under no obligation to do so
He also mentioned that they took away the cracked counter top that other companies would have installed anyways and finally he said "I will see what we can do to have your piece fabricated and installed in the near future "

August 3rd : I send a follow up email as to when they are coming by

September 15, 2019 : I post my review

What did I get out of all this ?
1. Nothing special really – their price was competitive , I was quoted similar with other contractors who were rated just as good – they were my bad luck of the draw
2. There were multiple delays with the job which caused me some embarrassment with my guests coming over for the first time to my new place and renovated cabinets with no or partial counters
3. Maybe their saw broke , maybe not – maybe they had someone who wanted the work done asap and they decided to give my pieces to someone else as they had a risk of loosing the deal …. I don’t know , I had already made my deposit so they knew I wasn’t going anywhere
4. It was nice of them to not install a cracked counter top in my kitchen that they say "other contractors would have " again , after the overall experience with Chris and Russell , I'm not sure what the intention was
5. I should not have paid them till the laundry counter was done as promised … breaking my trust didn’t really get them anything , my laundry counter would cost $2-300 tops and id have paid for it if they didn’t offer it to me
6. The fact that they disappeared when I said I didn’t want to go ahead with the back splash speaks volumes about their business ethics – its good business practice to keep a promise when you make one, even if it costs you a little – please keep in mind I did not ask for it… they offered
7. Their work seems good but I know that if I have nay issues there is no warranty on my product, as they don’t answer the phone or respond to my emails , as they think I'm calling about the laundry counter that they don’t want to deliver on as promised
8. They way I see it is I had more negatives than positives , if there were any positives they were overwritten by their irresponsible behavior to honor their promise after they got paid
9. I rated them a 0 because they didn’t live up to what they said they would do, this was a job half done… the laundry counter became a part of the deal as they committed to it to make up for the inconvenience , and the payment was their goodwill which they destroyed – a commitment is a commitment …. And they dishonored it
10. I wouldn’t deal with them again , you all have enough information to make your own decision

Chris and Russell at North Stone Granite – you can dispute away all you want but you know you both are in the wrong

1 of 1 people found this review helpful.
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Rivers
Rivers
1 review Toronto, ON
10/10

Quartz kitchen countertop

Removal of old laminate countertop and installation of quartz countertop. In addition, they also installed the kitchen sink.

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Company Response

Thanks for the great review!!

Dante
Dante
0 reviews Vaughan, ON
10/10

Granite Counter top

Very professional and Clean, job was prompt and extremely well done. Would highly recommend North Stone Granite.

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Company Response

Thanks! Appreciate the feedback:)

Michael M.
Michael M.
0 reviews Toronto, ON
10/10

Brand new pure white quartz countertops!

This was such an incredible experience for us!

My Fiancee and I recently bought our home and NorthStone gave us our dream kitchen. They managed to complete a perfect rip out and install in our condo building which can be difficult for a number of reasons. I have never had this go so smoothly and this is my third condo.

Chris and Russ were unbelievable to work with and during a nerve-racking reno project, they really made things easy for us. Always on time,
never missed a deadline and the product speaks for itself! They always answered my phone calls and worked great with my Fiancee.

I highly recommend them for your next Kitchen Reno!

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Company Response

Thanks for the great feedback! It was a pleasure working with you!

scott
scott
0 reviews Thornton, ON
10/10

Kitchen Reno

Very professional and courteous, we would highly recommend their services to others for any kitchen Reno needs. Thank you for your hard work!

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Company Response

Thank you! It was great working with you!

Karen in Woodbridge
Karen in Woodbridge
1 review Courtice, ON
6/10

Quartz countertop

Chris, along with another tradesman, installed a quartz countertop 2 years ago. They provided prompt service, efficient installation, and thorough clean-up. Unfortunately, a crack in one corner surfaced this March and upon sending a photo and address, Chris said he would come by within a week or two. Since that time, there have been several periodic voicemails and texts to the company and Chris. A response has not been received or the crack repaired. North Stone Granite has earned Home Stars ratings awards for Best of 2018 and 2019, and so one would expect to receive follow-up service that mirrors this accolade.

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Company Response

Efforts were made to coordinate and provide a repair service above and beyond was is included in the initial warranty. We are sorry you feel this way but do bot agree with the characterization of the service as we do not typically offer blanket repair services to damages caused by leaving got items on the counters. This was clearly advised upon installation.

Derek Y.
Derek Y.
2 reviews Courtice, ON
10/10

4 Kitchens and 2 bathrooms so far.

Chris and his team are great, very professional and offered sound advice for looks, durability and even resale value. Will definitely continue to use North Stone Granite.

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Company Response

Thanks for the great feedback!

Ali
Ali
0 reviews Beaverton, ON
10/10

Kitchen renovation

I am very impressed and very happy with the work. Getting quotes and communication was excellent. I always knew Chris would email back quickly and professionally. Delivery and installation was amazing! I couldn't believe how quickly they were able to install the counters. Overall I would recommend them 100%. Can't wait to use them for the rest of the house.

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Company Response

Thanks for the great review! It was a pleasure working with you!

Pauline
Pauline
5 reviews Oshawa, ON
10/10

Kitchen renovation

Excellent job! We love our new granite countertop..Chris was professional, on time, and a pleasure to work with. Thanks so much!!!

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Company Response

Thanks! We also love the new granite!

Donna
Donna
0 reviews Toronto, ON
10/10

Kitchen countertop

Very happy with the countertop design and installation. Installation was very quick. Professional and friendly team to work with. I would highly recommend their work and product. Thanks again

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Company Response

Thanks for the great feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about North Stone Granite

Why contact Chris and Russell at NorthStone Granite?

1) FREE in-home & no-obligation estimates. Or for a quick quote, please send rough dimensions or pictures of the countertop layout.
2) All our quotes include removal and disposal of existing countertops.
3) Access to materials (Quartz & Granite) from any supplier within Ontario.
4) Wide selection of sinks & faucets at wholesale prices.
5) Lifetime warranty on material & installation.
6) Fully insured and WSIB covered.
7) Homestars 2018 Best of Award Winner! Check out client reviews!

Industry Leaders in Custom Granite and Quartz Countertops:

NorthStone Granite is proud to be a Toronto, Ontario based granite and quartz fabricators, offering custom kitchen countertops in a vast array of colours and edge profiles while servicing the Greater Toronto Area and Southwestern Ontario to the Ottawa valley. In addition to custom countertop fabrication, NorthStone Granite features a unique and innovative line of natural stone products including custom bathroom vanities, dining tables, sofa consoles, fireplace mantles and backsplash. Our designs can be adapted to complement any size room. We believe in old-fashioned customer service, combined with the latest technology to make your custom project a success.
The founders of NorthStone Granite have over 20 years experience of working with granite and other materials in all segments of the stone industry, including residential, furniture, construction and restoration.  They have dealt extensively with builders, designers and architects over the years, collaborating with them in both commercial and residential applications.

CATEGORIES
Countertops
PRODUCTS
Quartz/ Granite/ Marble/
SERVICES
Full range of custom kitchen granite and quartz countertops, bathroom vanities and specialty items as well as a broad spectrum of commercial applications
BRANDS
Ceaserstone HanStone Silestone CIOT InterStone Lucent Quartz KStone Quartz MSI Stone
WEBSITE
http://www.northstonegranite.com
YEAR ESTABLISHED
2012
PAYMENT METHOD
Cash, Cheque and e-transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty on Material and Installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.