North Stone Granite

Formerly Mughal Marble Inc.
Countertops
520 Coronation Dr. Toronto ON M1E 5C7
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HomeStars
Countertops
North Stone Granite
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91%

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Reviews by rating (past 12 months)

Reviews for North Stone Granite

Average customer rating:
9.7 10 (126 reviews)

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Dan in Toronto
Dan in Toronto
1 review Toronto, ON
0/10

Completely Unacceptable Counter Top Installation

Hired Chris and Russell on the recommendation of a friend. They incorrectly measured the space, cut the slab to the wrong size and then mangled the miter cut. The cut lines at each of the 4 corners of the island are about an inch and a half thick and glued together with glue that isn't even close to matching the colour of the quartz. They also mangled the build up all the way around the edge of the counter. There is a glue line highlighting the entire outside edge of the counter and island. The corners and the buildup glue lines are the only thing you can see when you walk into our kitchen now.
When we said to Chris.. you can't leave it like this. We've spoken to many people and this is not an acceptable not to mention safe way to leave a
counter top he responded by saying "I don't care what anyone else thinks is industry acceptable. We do this for customers all the time and no one has been unhappy with it". We arranged a meeting at our house to discuss this with Chris and he called just before to say he wasn't coming nor was he going to do anything about our complaints. We've spoken to a few companies about fixing North Stone Granite's work but no one will touch it. They say it is unsafe because the parts of the stone that are glued together are like a razors edge and therefor would not withstand the work required to repair it. Have a look at the pictures and decide for yourself if you think anyone would be happy with their work.

Also an update, the counter top actually is bowing now. There is about 3/4 - 1 inch difference in height from either corner of the counter to the middle of the counter. When I tried to reach out to Chris regarding this he would not get back to us. What a nightmare it has been to "work" with these guys. We will be taking them to small claims court.

4 of 4 people found this review helpful.
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Rivers
Rivers
1 review Toronto, ON
10/10

Quartz kitchen countertop

Removal of old laminate countertop and installation of quartz countertop. In addition, they also installed the kitchen sink.

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Company Response

Thanks for the great review!!

Dante
Dante
0 reviews Vaughan, ON
10/10

Granite Counter top

Very professional and Clean, job was prompt and extremely well done. Would highly recommend North Stone Granite.

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Company Response

Thanks! Appreciate the feedback:)

Michael M.
Michael M.
0 reviews Toronto, ON
10/10

Brand new pure white quartz countertops!

This was such an incredible experience for us!

My Fiancee and I recently bought our home and NorthStone gave us our dream kitchen. They managed to complete a perfect rip out and install in our condo building which can be difficult for a number of reasons. I have never had this go so smoothly and this is my third condo.

Chris and Russ were unbelievable to work with and during a nerve-racking reno project, they really made things easy for us. Always on time,
never missed a deadline and the product speaks for itself! They always answered my phone calls and worked great with my Fiancee.

I highly recommend them for your next Kitchen Reno!

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Company Response

Thanks for the great feedback! It was a pleasure working with you!

scott
scott
0 reviews Thornton, ON
10/10

Kitchen Reno

Very professional and courteous, we would highly recommend their services to others for any kitchen Reno needs. Thank you for your hard work!

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Company Response

Thank you! It was great working with you!

Karen in Woodbridge
Karen in Woodbridge
1 review Courtice, ON
6/10

Quartz countertop

Chris, along with another tradesman, installed a quartz countertop 2 years ago. They provided prompt service, efficient installation, and thorough clean-up. Unfortunately, a crack in one corner surfaced this March and upon sending a photo and address, Chris said he would come by within a week or two. Since that time, there have been several periodic voicemails and texts to the company and Chris. A response has not been received or the crack repaired. North Stone Granite has earned Home Stars ratings awards for Best of 2018 and 2019, and so one would expect to receive follow-up service that mirrors this accolade.

1 of 1 people found this review helpful.
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Company Response

Efforts were made to coordinate and provide a repair service above and beyond was is included in the initial warranty. We are sorry you feel this way but do not agree with the characterization of the service as we do not typically offer blanket repair services to damages caused by leaving hot items on the counters. This was clearly advised upon installation.

Derek Y.
Derek Y.
2 reviews Courtice, ON
10/10

4 Kitchens and 2 bathrooms so far.

Chris and his team are great, very professional and offered sound advice for looks, durability and even resale value. Will definitely continue to use North Stone Granite.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great feedback!

Ali
Ali
1 review Beaverton, ON
10/10

Kitchen renovation

I am very impressed and very happy with the work. Getting quotes and communication was excellent. I always knew Chris would email back quickly and professionally. Delivery and installation was amazing! I couldn't believe how quickly they were able to install the counters. Overall I would recommend them 100%. Can't wait to use them for the rest of the house.

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Company Response

Thanks for the great review! It was a pleasure working with you!

Pauline
Pauline
5 reviews Oshawa, ON
10/10

Kitchen renovation

Excellent job! We love our new granite countertop..Chris was professional, on time, and a pleasure to work with. Thanks so much!!!

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Company Response

Thanks! We also love the new granite!

Donna
Donna
0 reviews Toronto, ON
10/10

Kitchen countertop

Very happy with the countertop design and installation. Installation was very quick. Professional and friendly team to work with. I would highly recommend their work and product. Thanks again

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Company Response

Thanks for the great feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about North Stone Granite

Why contact Chris and Russell at NorthStone Granite? 1) FREE in-home & no-obligation estimates. Or for a quick quote, please send rough dimensions or pictures of the countertop layout. 2) All our quotes include removal and disposal of existing countertops. 3) Access to materials (Quartz & Granite) from any supplier ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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