Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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97%

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Reviews for Drainrock Industries

Average customer rating:
9.9 10 (70 reviews)

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Marty & Sheila from Maple Ridge
Marty & Sheila from Maple Ridge
4 reviews Maple Ridge, BC
10/10

Great company

Having used Drainrock in the past, and being highly impressed with their work, Bob was the first one we called when we found water leaking into our basement crawl space. Bob came out and had a look, and since we knew from their past inspection that we had some issues with the perimeter drains on the north side of the house, it was decided the best idea was to replace the drains on that side.
The crew, which included Bob’s sons, arrived a couple of days later. They replaced all the crushed and plugged Big O piping with PVC. They also repaired some cracks in the foundation, dampproofed the wall, and then installed Dimple board to provide a completely waterproof wall. After they refilled the trench, they flushed out the entire system and then dealt with a couple of other issues we had.
We were highly impressed again with the workmanship and the finished product, but what impressed us even more was the crew themselves. They were all hardworking, polite, and respectful young men.
Bob and Vanessa, you should be very proud of not only your sons, but also the rest of your crew as well. What a great group of guys.
We have already, and will continue to recommend this great family business to everyone we can.

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Company Response

Thank you Marty and Shiela for your kind words. Far more than business is my appreciation for your words about our sons. They grew up in this business working around school and have been at it full time for 10 years. They have grown into the young men that we have hoped they would and are not just the future, but the present of this business. Rylan, Brendan, and Justin are all onsite daily to solve peoples water challenges. From all of us at Drainrock Industries, thank you.

shayna
shayna
0 reviews Langley City, BC
10/10

Drainage, flooding issues

We were having some major flooding issues inside our building. We contacted Drainrock Industries for a quotation. They came out and surveyed the issues, issued a quotation and we approved the work. Their crew showed up on time, resolved the one issue we had to our great satisfaction. We then had them come back for another issue and it was also solved to our great satisfaction. Crew and owner are awesome people that take time to explain everything. Would recommend them to anyone needing repairs. Very reliable, dependable, friendly.

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Company Response

Thank you for your kind review about our family business. It is the most rewarding part of this business to know that we have been able to help people through this tough time. Covid has caused stress and anxiety for all of us, but we are thankful that we were able to develop a safe plan to work and help people with their water ingress problems. From all of us at Drainrock Industries, we thank you.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Drain tiles

Had called Drainrock ind to solve a water leak in my basement that another company (Drainmaster)couldn't resolve. Drainrock took care of the issue discovering drainmaster did not do a proper job.I highly recommend Drainrock Ind and never will use the highly and most advertised companies. Very professional by Drainrock Industries

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Company Response

Thank you for taking time to write a review about your experience with Drainrock Industries. You were referred to us through a friend of yours that had previously used our services and was happy to share thier experience. Unfortunately, the first drainage contractor you hired did not measure floor height elevations and installed new perforated PVC drainage approximately 10" above the height of the floor slab in the basement. Perimeter drain tile is intended to be installed with the top of the pipe below the bottom of the floor slab at the high point of the system, controlling the water table and preventing water ingress. From all of us at Drainrock Industries we thank you.

Trevor in New Westminster
Trevor in New Westminster
0 reviews New Westminster, BC
10/10

Excellent Experience!

I had significant problems with Drainage issues at my Father's House. Bob at Drainrock was highly recommended.

Bob went above and beyond to not only to fix the issue, but also made recommendations on who to contact for complete repairs. He even volunteered to speak with the potential buyer to put them at ease.

Bob is one of those individuals who immediately puts you at ease with his many years of experience and knowledgeable assessment of the issues. He immediately gave me a confidence level that he knew exactly what needed to be done. He was also as good as his word with respect to arriving on time and on budget! I would highly recommend Bob and his team at Drainrock! Trevor

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Company Response

Thank you for your kinds words about our family business. We are more than happy to be of assistance with selling your families home.

Shane
Shane
1 review Surrey, BC
10/10

Cleaned out and scoped perimeter drain

Bob was on time and professional. Quoted us a great rate to clean out our perimeter drains. His crew showed up when they said they were going to, were fast, and professional. For added peace of mind, they scoped the lines to show us they were clear. In and out in half a day.
Highly recommend Drain Rock Industries and Bob.

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Company Response

Thank you for taking time to share your experience with our business. Our service crews are all equipped with hydro jetting machines and video inspection cameras which aid in solving daily water ingress problems.

Private User
Private User
Private User reviews Surrey, BC
10/10

Resuscitate a 75 year old drainage system in New Westminster

Our nearly 75 year-old drainage system was at the end of its life and it was a matter of time before it became a serious problem. Most of the downspouts were draining against the house foundation and the sump in the basement was not taking in water from the perimeter. Bob, Rylan and the team were able to do repairs to all the rain water leaders and replace the old interior sump with a new, to-code external one. The team was very professional, were able to manage my expectations around the possibility of unexpected issues (it was a 75 year old system after all), and work through the significant delays in the City's permit process. Their clean-up was thorough as well. I would not hesitate to recommend Drainrock Industries.

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Company Response

Thank you for taking the time to share your experience about Drainrock. Many old homes came with interior sumps that could be problematic and contain strong odours. Moving it outside, servicing and upgrading your system can extend it's life expectancy. During Covid we have seen many changes, but remain committed to helping our customers solve their drainage needs. All of us at Drainrock Industries thank you.

Elsie S. in Surrey
Elsie S. in Surrey
1 review Surrey, BC
10/10

Big O Drain Tile Flush and Scope; Interior Concrete Floor Repair

My downstairs tenant in Cloverdale noticed some water ingress at floor level in the basement after a huge rainstorm. To deal with this I first hired a foundation crack injection company, who determined there was no crack in the foundation. He suggested I contact DrainRock. Rylan from DrainRock came out to have a look and suggested flushing and scoping the perimeter drains as well as chipping out a piece of wood that had been left in the slab during framing of the house (some 40 years earlier) and filling the space with hydrostatic concrete. Rylan and his
crew did the work very professionally and capably. The owner, Bob, came out to check the job, even though he had just returned that day from being out of the country. The crew worked diligently for several hours to dig a test hole, get access to the perimeter drains, and flush the drains with water under pressure until all the water was flowing freely. They put a camera down the drain and provided me with a video on a thumb drive showing the free-running drains. I would highly recommend this company to anyone having drainage issues. They are a family business that cares about their customers, are very professional and do not overcharge. Thanks for your good work, DrainRock.

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Company Response

Thank you very much for taking the time to share your experience with our family business and describe how we were able to help you with the water ingress. As your home was built in either the late 1960's or early 1970's, its perimeter drain tile system is original and between 50 - 60 years old. As with most homes of this age, the drain tile is either nearing or at the end of its life. Service through hydro flushing and video inspecting can extend its life and find any minor deficiencies that may require attention. Taking an educated approach and not an emotional one is the correct way to address any drainage issues. From all of us at Drainrock Industries, we thank you.

Bob

South Surrey in Surrey
South Surrey in Surrey
1 review Surrey, BC
10/10

Rock pit not working

Recently we had a major rain system come in and dump 4 1/2 inches of rain in 36 hours. My crawl space flooded. I had this problem a year ago with the sump not draining. Another firm had come in then and got it working again. They didn't seem interested though, in offering a long term fix. We heard Drainrock's ad on the radio, checked out their web site and decided to call. I'm very glad I did. Bob, the owner came by a few days later and after checking out the drainage to the rock pit,( we're out in the country and don't have city storm sewers), said the 40 year old rock pit was plugged and needed to be replaced. The work was done quickly and I was very impressed with the crew that did the work. Very good company to work with.

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Company Response

Thank you for taking the time to share your experience with Drainrock Industries. Rock pits; like all other parts of a drainage system have a life expectancy. Yours no longer took the volume of water during heavy rains causing water to back up and flood your crawl space. Diagnosing; quoting and following through with your project should be a transparent process. Thank you again from all of us ar Drainrock.

Dale in Burnaby
Dale in Burnaby
1 review Surrey, BC
10/10

Saved our Christmas!

I don't usually write reviews, however, this time I must spread the word.
The perimeter drainage line from our sump to street was clogged. As good practice we decided to get three Quotes for repair. The first two were both $6000 + with potential for $10,000 if the whole line had to be replaced. Drainrock was our last call, it should have been our first.
When called i got lucky, as the owner Bob was doing a job in the area close by and arrived shortly. As a good listener Bob answered all my questions, the same ones he must get every day over and over!
Long story short - Since there was a crew close by he offered to scope the drain to locate blockage for no charge.......I couldn't believe it.
Bob did mention he never does this, but i now realize he must have had a hunch. At this point Drainrock could have taken our money, done the repair and Bob's your Uncle ! Turns out the blockage was on the city property / our property divide with heavy congestion, a Fire hydrant and sewer basin close by. Bob told me to give the city a call ,they may fix this situation, it was not unreasonable.
It was our lucky day, the city had the job done three days later

0 of 1 people found this review helpful.
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Company Response

Thank you for your taking the time to write this very kind review of your experience with Drainrock Industries. All of our previous online reviews are people that have hired us and we have completed work for. Yours is an important story to tell, because it is more common than you think. As much as we are responsible to clean and maintain drains on our side of the property line, the same piping exists on the City side and should be maintained by them. This winter, we have had several other instances where the blockage was not on the homeowners side and the responsibility fell on the City to repair. In all cases we utilized our video inspection camera to locate the blockage. Our high definition video inspection cameras transmit an electronic signal that is picked up by our remote locating device and we are able to determine the exact location and depth of the problem. This same technology is used to determine smaller perimeter drain tile repairs that at one time would have been larger replacements. We are happy to help you in your drainage needs and from all us at Drainrock Industries, we thank you.

Lindsay
Lindsay
1 review New Westminster, BC
10/10

Perimeter Drain Replacement

Bought our first house and discovered there was zero drainage in place. After getting a few quotes we were impressed with Bob's knowledge and attention to detail. Bob and his team were very helpful and provided updates when we couldn't be there. Even with city permit delays, the job was done on time and on budget. The whole team was very respectful of our property/neighbours and did a great job. Would highly recommend.

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Company Response

Thank you Lindsay for your kind words. We are very happy your home inspector picked up on the drainage challenges which allowed you to purchase your first home, making allowances for a full drain tile replacement. We estimated on short notice for you the cost of a replacement prior to purchase and then once negotiations were completed, you contacted us to lock in the dates. All of our drainage replacements come with a full written quotation which includes permits and fees to the city for inspection. All of us at Drainrock Industries thank you and wish you many happy years in your new home.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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