Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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98%

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Reviews for Drainrock Industries

Average customer rating:
9.9 10 (65 reviews)

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Private User
Private User
Private User reviews Surrey, BC
10/10

Resuscitate a 75 year old drainage system in New Westminster

Our nearly 75 year-old drainage system was at the end of its life and it was a matter of time before it became a serious problem. Most of the downspouts were draining against the house foundation and the sump in the basement was not taking in water from the perimeter. Bob, Rylan and the team were able to do repairs to all the rain water leaders and replace the old interior sump with a new, to-code external one. The team was very professional, were able to manage my expectations around the possibility of unexpected issues (it was a 75 year old system after all), and work through the significant delays in the City's permit process. Their clean-up was thorough as well. I would not hesitate to recommend Drainrock Industries.

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Company Response

Thank you for taking the time to share your experience about Drainrock. Many old homes came with interior sumps that could be problematic and contain strong odours. Moving it outside, servicing and upgrading your system can extend it's life expectancy. During Covid we have seen many changes, but remain committed to helping our customers solve their drainage needs. All of us at Drainrock Industries thank you.

Elsie S. in Surrey
Elsie S. in Surrey
1 review Surrey, BC
10/10

Big O Drain Tile Flush and Scope; Interior Concrete Floor Repair

My downstairs tenant in Cloverdale noticed some water ingress at floor level in the basement after a huge rainstorm. To deal with this I first hired a foundation crack injection company, who determined there was no crack in the foundation. He suggested I contact DrainRock. Rylan from DrainRock came out to have a look and suggested flushing and scoping the perimeter drains as well as chipping out a piece of wood that had been left in the slab during framing of the house (some 40 years earlier) and filling the space with hydrostatic concrete. Rylan and his
crew did the work very professionally and capably. The owner, Bob, came out to check the job, even though he had just returned that day from being out of the country. The crew worked diligently for several hours to dig a test hole, get access to the perimeter drains, and flush the drains with water under pressure until all the water was flowing freely. They put a camera down the drain and provided me with a video on a thumb drive showing the free-running drains. I would highly recommend this company to anyone having drainage issues. They are a family business that cares about their customers, are very professional and do not overcharge. Thanks for your good work, DrainRock.

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Company Response

Thank you very much for taking the time to share your experience with our family business and describe how we were able to help you with the water ingress. As your home was built in either the late 1960's or early 1970's, its perimeter drain tile system is original and between 50 - 60 years old. As with most homes of this age, the drain tile is either nearing or at the end of its life. Service through hydro flushing and video inspecting can extend its life and find any minor deficiencies that may require attention. Taking an educated approach and not an emotional one is the correct way to address any drainage issues. From all of us at Drainrock Industries, we thank you.

Bob

South Surrey in Surrey
South Surrey in Surrey
1 review Surrey, BC
10/10

Rock pit not working

Recently we had a major rain system come in and dump 4 1/2 inches of rain in 36 hours. My crawl space flooded. I had this problem a year ago with the sump not draining. Another firm had come in then and got it working again. They didn't seem interested though, in offering a long term fix. We heard Drainrock's ad on the radio, checked out their web site and decided to call. I'm very glad I did. Bob, the owner came by a few days later and after checking out the drainage to the rock pit,( we're out in the country and don't have city storm sewers), said the 40 year old rock pit was plugged and needed to be replaced. The work was done quickly and I was very impressed with the crew that did the work. Very good company to work with.

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Company Response

Thank you for taking the time to share your experience with Drainrock Industries. Rock pits; like all other parts of a drainage system have a life expectancy. Yours no longer took the volume of water during heavy rains causing water to back up and flood your crawl space. Diagnosing; quoting and following through with your project should be a transparent process. Thank you again from all of us ar Drainrock.

Dale in Burnaby
Dale in Burnaby
1 review Surrey, BC
10/10

Saved our Christmas!

I don't usually write reviews, however, this time I must spread the word.
The perimeter drainage line from our sump to street was clogged. As good practice we decided to get three Quotes for repair. The first two were both $6000 + with potential for $10,000 if the whole line had to be replaced. Drainrock was our last call, it should have been our first.
When called i got lucky, as the owner Bob was doing a job in the area close by and arrived shortly. As a good listener Bob answered all my questions, the same ones he must get every day over and over!
Long story short - Since there was a crew close by he offered to scope the drain to locate blockage for no charge.......I couldn't believe it.
Bob did mention he never does this, but i now realize he must have had a hunch. At this point Drainrock could have taken our money, done the repair and Bob's your Uncle ! Turns out the blockage was on the city property / our property divide with heavy congestion, a Fire hydrant and sewer basin close by. Bob told me to give the city a call ,they may fix this situation, it was not unreasonable.
It was our lucky day, the city had the job done three days later

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Company Response

Thank you for your taking the time to write this very kind review of your experience with Drainrock Industries. All of our previous online reviews are people that have hired us and we have completed work for. Yours is an important story to tell, because it is more common than you think. As much as we are responsible to clean and maintain drains on our side of the property line, the same piping exists on the City side and should be maintained by them. This winter, we have had several other instances where the blockage was not on the homeowners side and the responsibility fell on the City to repair. In all cases we utilized our video inspection camera to locate the blockage. Our high definition video inspection cameras transmit an electronic signal that is picked up by our remote locating device and we are able to determine the exact location and depth of the problem. This same technology is used to determine smaller perimeter drain tile repairs that at one time would have been larger replacements. We are happy to help you in your drainage needs and from all us at Drainrock Industries, we thank you.

Lindsay
Lindsay
1 review New Westminster, BC
10/10

Perimeter Drain Replacement

Bought our first house and discovered there was zero drainage in place. After getting a few quotes we were impressed with Bob's knowledge and attention to detail. Bob and his team were very helpful and provided updates when we couldn't be there. Even with city permit delays, the job was done on time and on budget. The whole team was very respectful of our property/neighbours and did a great job. Would highly recommend.

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Company Response

Thank you Lindsay for your kind words. We are very happy your home inspector picked up on the drainage challenges which allowed you to purchase your first home, making allowances for a full drain tile replacement. We estimated on short notice for you the cost of a replacement prior to purchase and then once negotiations were completed, you contacted us to lock in the dates. All of our drainage replacements come with a full written quotation which includes permits and fees to the city for inspection. All of us at Drainrock Industries thank you and wish you many happy years in your new home.

12051205 in Coquitlam
12051205 in Coquitlam
1 review Coquitlam, BC
10/10

Flush if perimeter drain tile system

Bob’s crew cleaned my homes perimeter drain tile until all water injected came back to the storm sump clean. The crew was able to get the jetter around the entire home to the sump and from the sump to the municipal storm connection. We are very satisfied with their work result!

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Company Response

Perimeter drain tile cleaning and service is a large part of our business. We would love to educate homeowners and have them understand that simple service extends the life expectancy of their perimeter drain tile system. Why wait for a flood or small water ingress when regular service is the answer. Call Drianrock Industries for regular maintenance or water ingress problems.

Kevin
Kevin
1 review Vancouver, BC
10/10

drain tile install

Bob, Rylan and the crew were fantastic to work with from start to finish. Our house had some particular challenges and they were able to come up with great solutions and were still able to come close to the estimated time frame in finishing the project. They were able to talk me through quite a bit of detail as to what can and cannot be done in a very straightforward manner. The boys are very down to earth and very courteous. Truly a wonderful family business. Job well done! Would highly recommend.

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Company Response

All of us at Drainrock Industries thank you for taking the time to share your experience about our company. Not all drainage jobs are the same and we want our customers to understand not just the price, but more importantly the scope. We send periodic email updates, informing our customers on our progress and expectations. The kindest words we can hear are about our family business. Vanessa in our office taking the first call, myself (Bob) on the road estimating and the 3, hard working men, our sons, Rylan, Justin and Brendan in the trenches working hard every day. Thank you from Drainrock Industries.

EC in Surrey
EC in Surrey
0 reviews Surrey, BC
9/10

Perimeter drain Tile replacement

Bob correctly diagnosed the problem w the drainage, wrote up a detailed proposal ( which was confirmed as a good plan by a structural engineer friend ) and fulfilled his company responsibilities meeting or exceeding code standards

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Company Response

Thank you for your review. Having been in the drainage business for approximately 30 years, we have seen most problems. Assessing and writing a detailed quotation is done at no cost to the homeowner. All of our solutions are within code requirements. Drainrock Industries thanks you for your time to write this review.

Loren in Surrey
Loren in Surrey
3 reviews New Westminster, BC
10/10

Drain Cleaning & Old Sump Decommission

We purchased an old house within the past year and had no idea about the condition of the drains. We also had some unanswered questions about an old sump that still had water in it located in our basement. We had the Drainrock crew come out to take a look and we were very impressed. Bob was extremely knowledgeable and gave me a lot of confidence in doing the job. The team showed up and was friendly and willing to explain to me how the job was going and what they had found. Our old sump was backfilled and sealed and our humidity has dropped in our basement by 20-30%. We were very happy with their work and will definitely be calling them back the next time we have any drainage concerns. Thanks Drainrock!

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Company Response

Interior storm sumps were normal procedure on older homes and we often see them in New Westminster and Vancouver. In hindsight, it didn't make a lot of sense to direct water into the basement as it usually came with humidity, odur and increased the opportunity for potential floods. Moving your sump outside and de-commissioning your old sump is now part of the plumbing code on drain tile replacements. We are very thankful you took the time to share your experience with Drainrock Industries.

Private User
Private User
Private User reviews Surrey, BC
10/10

Perimeter drain replacement

Ongoing drainage issues were resolved by the Drainrock team through replacement of much of my perimeter drainage system. Bob diagnosed the issue and responded quickly to my initial request and subsequent questions. The work crew, headed by Rylan, was competent, hard working and consistently good natured during the project. I had a very positive outcome and I will continue to use Drainrock for hydro flushing of my drains.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking time to write a review of your experience with Drainrock Industries. We believe that most people today use the internet for guidance and assistance in choosing the right contractor for their drainage needs. Your kind words about the process and most of all, our crew and crew leader mean the world to us. We want everyone to be comfortable with the hard working crew that will be a part of your life for the duration of the job. Thank you again from all of us at Drainrock Industries.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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