Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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96%

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Reviews for Drainrock Industries

Average customer rating:
10 10 (80 reviews)

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12051205 in Coquitlam
12051205 in Coquitlam
1 review Coquitlam, BC
10/10

Flush if perimeter drain tile system

Bob’s crew cleaned my homes perimeter drain tile until all water injected came back to the storm sump clean. The crew was able to get the jetter around the entire home to the sump and from the sump to the municipal storm connection. We are very satisfied with their work result!

Approximate cost of services:
$650.00
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Company Response

Perimeter drain tile cleaning and service is a large part of our business. We would love to educate homeowners and have them understand that simple service extends the life expectancy of their perimeter drain tile system. Why wait for a flood or small water ingress when regular service is the answer. Call Drianrock Industries for regular maintenance or water ingress problems.

Kevin
Kevin
1 review Vancouver, BC
10/10

drain tile install

Bob, Rylan and the crew were fantastic to work with from start to finish. Our house had some particular challenges and they were able to come up with great solutions and were still able to come close to the estimated time frame in finishing the project. They were able to talk me through quite a bit of detail as to what can and cannot be done in a very straightforward manner. The boys are very down to earth and very courteous. Truly a wonderful family business. Job well done! Would highly recommend.

Approximate cost of services:
$26,000.00
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Company Response

All of us at Drainrock Industries thank you for taking the time to share your experience about our company. Not all drainage jobs are the same and we want our customers to understand not just the price, but more importantly the scope. We send periodic email updates, informing our customers on our progress and expectations. The kindest words we can hear are about our family business. Vanessa in our office taking the first call, myself (Bob) on the road estimating and the 3, hard working men, our sons, Rylan, Justin and Brendan in the trenches working hard every day. Thank you from Drainrock Industries.

EC in Surrey
EC in Surrey
0 reviews Surrey, BC
9/10

Perimeter drain Tile replacement

Bob correctly diagnosed the problem w the drainage, wrote up a detailed proposal ( which was confirmed as a good plan by a structural engineer friend ) and fulfilled his company responsibilities meeting or exceeding code standards

Approximate cost of services:
$30,000.00
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Company Response

Thank you for your review. Having been in the drainage business for approximately 30 years, we have seen most problems. Assessing and writing a detailed quotation is done at no cost to the homeowner. All of our solutions are within code requirements. Drainrock Industries thanks you for your time to write this review.

Loren in Surrey
Loren in Surrey
4 reviews New Westminster, BC
10/10

Drain Cleaning & Old Sump Decommission

We purchased an old house within the past year and had no idea about the condition of the drains. We also had some unanswered questions about an old sump that still had water in it located in our basement. We had the Drainrock crew come out to take a look and we were very impressed. Bob was extremely knowledgeable and gave me a lot of confidence in doing the job. The team showed up and was friendly and willing to explain to me how the job was going and what they had found. Our old sump was backfilled and sealed and our humidity has dropped in our basement by 20-30%. We were very happy with their work and will definitely be calling them back the next time we have any drainage concerns. Thanks Drainrock!

Approximate cost of services:
$1,200.00
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Company Response

Interior storm sumps were normal procedure on older homes and we often see them in New Westminster and Vancouver. In hindsight, it didn't make a lot of sense to direct water into the basement as it usually came with humidity, odur and increased the opportunity for potential floods. Moving your sump outside and de-commissioning your old sump is now part of the plumbing code on drain tile replacements. We are very thankful you took the time to share your experience with Drainrock Industries.

Private User
Private User
Private User reviews Surrey, BC
10/10

Perimeter drain replacement

Ongoing drainage issues were resolved by the Drainrock team through replacement of much of my perimeter drainage system. Bob diagnosed the issue and responded quickly to my initial request and subsequent questions. The work crew, headed by Rylan, was competent, hard working and consistently good natured during the project. I had a very positive outcome and I will continue to use Drainrock for hydro flushing of my drains.

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking time to write a review of your experience with Drainrock Industries. We believe that most people today use the internet for guidance and assistance in choosing the right contractor for their drainage needs. Your kind words about the process and most of all, our crew and crew leader mean the world to us. We want everyone to be comfortable with the hard working crew that will be a part of your life for the duration of the job. Thank you again from all of us at Drainrock Industries.

Rob and Hana in Surrey
Rob and Hana in Surrey
0 reviews Surrey, BC
10/10

Big 'O' Pipe Flush

My girlfriend and I bought a house built in 1980. Bob came out to site to review. I thought the drain tile would need to be dug up. large job. As it turns out. A simple drain flush solved the issue for now and will give me a few years before needing to do this larger job. Bob could have just advised we needed the new pipes but had the moral compass to suggest a less cost option to see if the larger amount of money was needed first. Bob is great to deal with and knowledgeable.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your review and kind words. the purchase of a home can be a stressful time, coupled with the outcome of a home inspection. We believe the investigative or exploratory work into your perimeter drain tile system will lead us to the correct decision as how to move forward. It is common to find people full of fear about the large financial burden of a full drain tile replacement, but most cases, the homes require a level of service and not the replacement. All of us at Drainrock, thank you..

Private User
Private User
Private User reviews Surrey, BC
9/10

Perimeter drainage

We had flooding related to an old perimeter drainage system. I looked up Drainrock on BBB and saw that they came highly recommended. They are a busy company but they do absolutely everything they can to attend to your needs. I found Bob and his crew to be very thorough in their explanations. They provided all that they promised.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for your review and kind words about our family business. We work very hard to maintain a quality of work that is only possible by maintaining our long-term employees and keeping our family values within our business. The unfortunate part is that people will have wait from time to time for us to attend, but we will make the experience worth-while. communication is key from the time we meet and through the project to the last day. All of us at Drainrock Industries thank you.

Gerry in Surrey
Gerry in Surrey
0 reviews Surrey, BC
10/10

Perimeter drain cleaning

Nice guys on the job, on time, on budget, and way better than others we have used. I will definitely use them again without reservation. They solved a blockage problem that several others were not able tofu.

Approximate cost of services:
$750.00
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Company Response

Thank you for your review about our drain cleaning service. We commonly hear stories that our competitors were unable to get around the home or clear blockages. We feel that the success of our crew is based on their efforts and emphasize that time is not the issue. Our flushes are estimated on a job basis and not hourly costed. Some flushes may take a couple of hours, while others take much longer. The outcome is we want with clean water making its way back to the sump. All of us at Drainrock Industries thank you.

Private User
Private User
Private User reviews Port Coquitlam, BC
10/10

Perimeter Drainage Flushing & Scoping

Drain Rock Industries was recommended to me by a college when clients of mine needed to have their perimeter drains scoped and flushed. There was concern that the drainge system had failed and collpased. The crew arrvied on time and got to work right away. They handled all our questions with care and thought. The guys who were on site were knowledgeable and professional. I will 100%, be recommending them in the future!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for taking the time to share your comments about your recent experience with Drainrock Industries. Many home buyers enter the largest purchase of their lives without the knowledge of the condition of the homes perimeter drain tile system. Drain tile repairs or replacements can be costly and come unexpected. For those who explore the condition of the system with a trained professional, they can have comfort in understanding the condition, life expectancy and service requirements. With a slower housing market, we are seeing more and more purchasers include a perimeter drainage inspection as part of their home inspection or subject list. All of us at Drainrock, thank you for you kind words.

menet.k3144
menet.k3144
0 reviews Delta, ON
8/10

Your team was great they worked well together and all were pleasant in answering any of my concerns.

My problem was found and resolved as quick as possible. The team had a structured approach from start to finish which allowed each person to do their job with little resistance and have the job done in one day.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your review and kind words about our crew. While onsite we noted a very saturated section of the back and side yard, even during the summer months. We asked the homeowner to contact the City to check the water line and see if a leak was contributing to the problem, but the City said all was good. We arrived in the morning to start our yard drainage project, but quickly found the culprit. A leaking water line had been saturating the lawn and progressively getting worse. Our crew of 6, repaired the section of water line and installed the yard drainage in one day. From all of us at Drainrock, we thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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