Ars Repair & Installation

Andre came by to fix my Samsung double door fridge, which was not cooling or making ice. Samsung also gave me ARS as the recommended service agent. Andre got my fridge cooling again but had to order parts to fix the icemaker. Everything was explained in depth and timelines were met. He returned less than a week later and installed the parts. I was working from home and watched everything he did, often standing over his shoulder but he was professional and courteous all the while and explained everything he was doing. Job well done and Andre is an asset to your business.

Many thanks,
John
Toronto

I have not come accross any more rude, unprofessional and insulting team of customer care in my whole life. The technicians will come multiple times at your place and never be able to resolve the issue or address it to the Brand company. Long waiting time for appointment in these intervals of appointment leaves you helpless and finally when you ask for immediate help they hung up the call, speak rudely and insult you by saying that we haven’t paid them but the brand company. Ridiculous supervisor and team of customer service! Stay away and choose a different dealer! they will end up wasting your time

The service and customer support was wonderful. The tech showed right on time and diagnosed the issue and fixed issue professionally. Every time I left my call back numbers to discuss the scheduling or billing, I had received call back really quickly.

Absolutely horrible!!! They do not even deserve a one star. Do NOT waste your time, money and energy with this company! Technician was absolutely rude. He did not know what he was talking about. I had problems with my Samsung dishwasher. He did not even know the name of the part that he said was broken. He was pointing to a part and said that was the problem but he could not check further, I asked why, he said, "...because I'm pretty sure that is the problem." After checking his phone, he said the name of the part...obviously, he was googling it. He was on the phone all the time talking to someone, describing what he was seeing, confirming our suspicion that he was asking someone for help. He even told my little son doing online camp to keep quiet because he (the technician) could not hear the dishwasher. Who does that?! I called the office and the person who took my call was just as rude. I had to go out of the house so that the technician would not hear my conversation with the office. While I was in the middle of explaining everything to the person on the phone, she abruptly interrupted me and said she was going to call the technician. I told her to wait, but she did not listen and called the technician despite my having told her not to. She then said that the technician was not being rude and that he was not even done diagnosing the problem. Of course, he would try and cover his tracks. I said if the technician was not yet done diagnosing, then why did he say that "that" part was the problem. Then in a rude and condescending voice, the woman on the phone said, "so what do you want to happen?" She suggested that she will tell the technician to get out of my house, but that I still had to pay for the fee because he came to our house. Of course, I protested and said that payment of the fee is based on someone actually doing their job. She said it was not their fault that they could not properly diagnose the issue since I was the one with a "problem" with the technician. Anyway, since both technician and person on the phone were being aggressive, I had no choice but keep quiet, let the technician finish and pay the fee. The technician then started taking pictures of my dishwasher saying, it was protection for him so that he can show that that is how he found the dishwasher. This is one of the most horrible experiences I've ever had with a service technician. So unprofessional! Such a traumatic experience! So please, stay away from this company!

I needed to reverse the doors on my new LG fridge. Ordered this service from ARS. The technician came with no proper tools claiming that a very special tool was needed for this job. I would expect the technician competent in appliances repair to have all proper tools. I offered him my own screwdrivers (very limited set) and Surprise!!! he found the right screwdriver there!. After the work was done, the door didn’t align properly with the fridge. He said nothing could be done about it.
Very disappointed

ARS’s technician was punctual and polite. He diagnosed the problem with my dishwasher immediately after asking two questions. He changed the part in less than an hour and left no garbage behind.
This is the second time I have used them.
I find their parts and labor to be reasonable.

I received really great service from ARS. Love their automated reminders and notifications of the technician booking and arrival. The technician was personable and efficient. I will be using them again.

This company was recommended to me by Samsung as my compressor from my fridge (which was still under warranty) was not functioning. The technician did not want to enter my home, he tried to diagnose the problem from my doorstep insisting it was not the compressor. When I asked him to come in and have a look at the fridge, he then insulted me saying " I was just a woman and didn't know anything". He never checked the fridge and left. I was billed for a service call that never transpired. When I called this company to complain, they were rude, and refused to listen to me. I believe they use fraudulent practices and are racist as well.

We have a Dacor duel fuel oven that the broiler had quit working and scheduled a service call with ARS. The process was simple, a 3 hour window was set and an update was sent prior to the technician arriving. The technician sent, Natalino was courteous and respectful, given the pandemic conditions. He was quick to diagnose the issue and order the required parts before leaving. The return visit to install the new ignitor was the same as the first visit. Natalino was very efficient and professional when completing the repair. We have dealt with ARS a few times and would not hesitate to use them again.

We were so pleased with our repair man from ARS. He arrived promptly, he wore a mask while in our home and was very patient with the process of repairing our fridge. It took a while for him to defrost everything but remain professional and patient. We were very grateful for his service.