City Appliance & Refrigeration Services

Appliance Repair
Edmonton AB T6L 6P6
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City Appliance & Refrigeration Services
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88%

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Best of 2017 winner 2 timesBest of 2017winner 2 times

Reviews for City Appliance & Refrigeration Services

Average customer rating:
9 10 (193 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
2/10

No quote and overcharged

Showed up 24 hours early to “check” to see what part to order, found one in van, went ahead and installed without a quote. $525 for 10 yr old washing machine.Unwilling to resolve concerns. No quote given, and no opportunity to get one! Would not have gone ahead had I known. Shoddy treatment for a repeat customer.

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Company Response

I ask the customer, Ivan take the part out sand no charge for the part. But customer said no I will pay you , next time I need total cost before you finish, I agree

Carl in Edmonton
Carl in Edmonton
0 reviews Edmonton, AB
10/10

Whirlpool Fridge Fixed

Fridge was dead. Called this morning at 8:00 he was there at 11:15. First tried the compressor switch not it. Needed a new compressor. He had one with him. Replaced compressor fridge working by 1:00. Compressor is $900. Could not buy new fridge with handle on right hand side. He did a great job.

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Company Response

Thanks for the review

Private User
Private User
Private User reviews Calgary, AB
10/10

Subzero refridgerator

My fridge quit. Another repair company said it could not be repaired. City Appliance came out and had it going in no time. It was a worn our control. The service technician was polite, efficient and very knowledgeable . Subzero parts are expensive but I already knew that.

I would use them again.

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Company Response

Thanks for your business

Nicole
Nicole
1 review Edmonton, AB
10/10

Fixed Samsung Dryer Heating Element

We had an issue with our Samsung dryer not producing any heat. We contacted City Appliance via HomeStars on a Saturday evening and set up an appointment for Monday. We started out with some confusion over the appointment booking, but once we connected by phone, he showed up within a couple of hours. He knew what the issue was immediately and came prepared with the right part. He also cleaned out excess lint in the dryer and gave us advice to avoid fire hazards. He provided fast, friendly, efficient, high-quality service!

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Company Response

Thanks for your kind word and business

Private User
Private User
Private User reviews Toronto, ON
10/10

Fridge repair

My fridge was not running properly and I was concerned I would need a new fridge -called Citywide Appliance and they had a technician out to my house within a few hours. The tech was great & very knowledgable working efficiently and thoroughly! New motor installed right away and cost was really reasonable - highly recommend them .

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Company Response

Thanks for your business .

Private User
Private User
Private User reviews Edmonton, AB
10/10

warranty service on fridge

Oh my goodness. Frustrated beyond belief with kitchenAid and 13 days without a fridge that is on warranty (4 months old) and finally I get service. Positive attitude and happy to repair the compressor. Mohinder Sagoo made my day and efficiently repaired the fridge. Even when a portion of the parts they sent him were faulty. Treasure to have in your home. I will recommend City Appliance for sure! 10/10

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Company Response

Thanks for the good comments

Steve Marsden from Edmonton
Steve Marsden from Edmonton
2 reviews Edmonton, AB
10/10

Dishwasher repair

Mohindar of City Appliance was willing to come out on a weekend for a very reasonable price to fix our dishwasher. It had a piece of glass obstructing the pump.

Not only was he on time, he managed to come early, freeing up my day. He was very professional, polite and competent

I have used City Appliance before, but never written them a review. I have never been disappointed

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Company Response

Thanks for your business

Margaret Ewing in Toronto
Margaret Ewing in Toronto
2 reviews Edmonton, AB
10/10

Stove repair

stove not functioning - called Sagoo and he troubleshot over the phone and assumed it might be an element. Turned out, after his visit, it was a malfunctioning clock. He was able to order the part and within 48 hours I have a perfectly operational stove. Yahoo! I would highly recommend this company - highly professional, efficient and on top of things.

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Company Response

Thanks for your business

Not Happy in Edmonton
Not Happy in Edmonton
1 review Edmonton, AB
0/10

Unsatisfied Customer!

The issue was the machine spinned at a high rate regardless of the setting, then within a few days the machine would not proceed past the initial phase of the wash cycle. Called City Appliance and for a cost of $341.25 ($75 service charge, $75 labour and $175 for a control motor) the fellow determined was the issue was resolved. The fellow ran a quick spin and then started a wash cycle to demonstrate that it was repaired, but did not go through the whole cycle. I was advised that the bearings were going, hence the louder than usual spin noise. However, the fellow indicated I could continue to use the machine as long as I could tolerate the loud noise. Three days later, after four loads of laundry, the machine was again not proceeding past the initial stage of the wash cycle. I certainly wondered if it was the control motor at all? I immediately contacted City Appliance advising him that the replacement did not repair the problem. He indicated that he was unable to come this day, but would contact me the following day to come out. He did not call back, so I have paid $341.25 for nothing. Best practice is for the business person to follow up with the customer to resolve failed repair issues. This indicates to me once paid, there is limited incentive to follow up with failed repairs. What is the point of 30 day warranty on parts and labour? In retrospect, I should have asked for the new control motor packaging and kept the old one. Then I could have requested a refund of the new motor and have the old one put back in as it did not appear to be the issue. Or was the new motor a defective one? I will not know these things as no one called me back. Additionally, on the invoice he documented it to be a fridge, not a washer, so I guess that may have voided the whole repair regardless? Yes, I know that the response will be for me to have called back to inquire if he was coming, however, I am the customer and after my initial call, it would be the service provider's responsibility to be attentive to a customer's needs. Based on my experience, I would not recommend this service.

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Company Response

I am sorry my van transmission broke down for over 2 weeks, I couldn't get their, but even it was job to call let her know but happen, she could also call to find out, but happened no show, she had 10 min to write the big story. But did not have time to make call to find out what happened,I am willing to do it now no charge

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Appliance & Refrigeration Services

City Appliance and Refrigeration Services is a reliable appliance repair service provider in Edmonton. We are available 24/7 for house calls. Since inception, we have been offering top-notch repairing services that prolong the life of your appliance for years. We repair your fridge, dishwasher, freezer, stove, refrigerator, washer dryer, and so on.

CATEGORIES
Appliance Repair
PRODUCTS
Washer, dryer, fridge, stove, dishwasher, freezer
SERVICES
Appliance repair in edmonton, Appliance repair in st.albert, appliance repair in sherwood park, Samsung appliance repair edmonton, Whirlpool appliance repair st. albert, Amana appliance repair sherwood park, L.G. appliance repair in edmonton, Samsung appliance repair sherwood park, Whirlpool appliance repair edmonton, Amana appliance repair st. albert, dishwasher repair in edmonton, washer repair st. albert, dryer repair sherwood park, washer repair in edmonton, dryer repair in edmonton, fridge repair in edmonton, fridge repair st. albert, fridge repair sherwood park, 24 hours fridge repair edmonton,subzero fridge repair edmonton
BRANDS
L.G. Samsung,whirlpool, kitchenaid, hot point, General electric, inglis, frigidaire, electolux, maytag, woods, sub zero, white Westinghouse, roper, estate, Kirkland, Kenmore, Gibson, estate, crosley, admiral, amana, woods and others
WEBSITE
http://www.cityappliance.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
2
PAYMENT METHOD
Visa,master card,debit,or cash
LIABILITY INSURANCE
Yes
DIPLOMAS
Journeyman
WARRANTY TERMS
30 days labour and 90 days to one year parts
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