Core Emergency Restoration

Formerly Restoration 1 Durham
Fire & Water Damage Restoration
111 Industrial Dr Whitby ON L1N 5Z9
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2017 winner 2 timesBest of 2017winner 2 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Core Emergency Restoration

Average customer rating:
9.9 10 (49 reviews)

Sort by

Hunter
Hunter
1 review Whitby, ON
10/10

Basement Restoration

This company worked diligently with us to make sure this job was done completely to our liking and to their high standards. They kept in very good contact with us and are dedicated to make sure their clients are happy. We would definitely recommend this company to anyone requiring restoration work in their home.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
8/10

Attic mold

While selling our house, we had a home inspection done they found attic mold. Restoration 1 came in and removed at half price of one of their competitors.

Was this review helpful?
Company Response

Thank you for taking the time to leave us a review and a 8 star rating - it's much appreciated!

Ron in Oshawa
Ron in Oshawa
1 review Toronto, ON
10/10

Basement water and mold restoration

Michael fully described work involved and was open to suggestions to accommodate my needs. Michael and crew did a super job - on time and on budget. Strongly recommend this firm.

Was this review helpful?
Company Response

Thank you sharing your positive experience with Restoration 1 Durham, we greatly appreciate it. It was a pleasure to assist you.

Private User
Private User
Private User reviews Ajax, ON
10/10

Mold removal

Really great service, kind people no struggle no issue, work well done help appreciated thank you.

Was this review helpful?
Company Response

Thank you so much for taking the time to share your experience with Restoration 1 Durham. We take pride in knowing our customers are happy with our services.

Private User
Private User
0 reviews Toronto, ON
10/10

Basement clean up

Michael is incredibly professional. He has had to visit a few times due to a leak in our basement and he always produces excellent work.

Was this review helpful?
Company Response

We really appreciate you taking the time to share your experience with the HomeStars community. It was a pleasure to assist in your time of need.

Ramee.Arbaji
Ramee.Arbaji
0 reviews Pickering, ON
10/10

Flooded Basement Restoration

Great job. Called Michael to take a look at a sewage back up flood in the basement. He came same day checked it out and gave me some thinking time before confirming. Did not feel pressured and he answered my questions every time I called. Came the next day to clean up and did a great job cleaning it was as if there was no flood. (besides the removed flooring and dryway)

Was this review helpful?
Company Response

We appreciate your review and it means a lot to us. Thank you for choosing Restoration 1 Durham!

Matthew
Matthew
2 reviews Whitby, ON
9/10

Door & carpet installation

Replacing carpet on the stairway by the entrance -> this went fine
Installing a fire door in the basement -> this was originally not done correctly, but was promptly followed up on

I will definitely reach out to R1D again

Was this review helpful?
Company Response

Thank you for taking time to share your review with the community. We look forward to working with you again.

ramee
ramee
0 reviews Toronto, ON
10/10

Water damage

Water leakage and they came in to clean up, remove and ensure area is dry.

Was this review helpful?
Company Response

It was our pleasure to assist your family in time of need

lyndastandish
lyndastandish
0 reviews Whitby, ON
10/10

Mild restoration

Friendly, polite service. Came when they said they would and did the work quickly and efficiently. Very clean.

Was this review helpful?
Company Response

Thank you! We greatly appreciate your time to write a review. It was a pleasure working for you.

Lindsay C.
Lindsay C.
2 reviews Toronto, ON
10/10

Two toilets overflowing and leaking into basement

We had a dinner party of 28 people on Wednesday night. After our guests left, we noticed around 9:45pm that both bathrooms on the ground floor were completely overflowing with toilet bowl dirty water onto the floors and into our basement storage and electrical panel room. It was a massive emergency. My plumber was able to get in touch with Restoration 1 as they offer 24/7 services. They had send our technician over in under a hour. Exactly as promised.
Our technician was professional, calm and logical. He was working till 3am trying to manage the water, smell and mess. HE NEVER EVER COMPLAINED. NOT EVEN ONCE. It did not matter that it was the middle of the night. He was professional and followed through with everything he said he would. We could not find the problem that evening so he was called back to the job the next morning when we had more water overflowing again on to the floor. It was a BIG mess and job for him. He worked all day after a very late night working (he probably got only 3 hours of sleep). His knowledgeability in his trade is what made me trust him. I would suggest Restoration 1 to anyone.

Was this review helpful?
Company Response

Thank you, it was a pleasure to assist in your time of need.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Core Emergency Restoration

At Core Emergency Restoration we have certified trained technicians and state of the art equipment to quickly remove the water in your property by extracting it and drying it out. We perform water damage clean up restoration for both residential and commercial properties. Most importantly we can mitigate your loss and stop further damage with our immediate response.

Water damage is a major contributor to loss of property because if not treated as soon as possible it can quickly spread and cause further, large scale property loss. It can come from many sources and must be treated differently depending on the source.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
** WATER DAMAGE RESTORATION ** SEWER BACKUP CLEANUP ** FLOODED BASEMENT ** SMOKE & FIRE DAMAGE RESTORATION ** MOULD REMOVAL ** ODOR REMOVAL ** WATER EXTRCTION ** STRUCTUAL DRYING ** FULL RECONSTRUCTION
YEAR ESTABLISHED
8
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Cheque, Insurance Claims, E-transfer, Cash
LICENSES
WRT, CMR, AMRT, FSRT
MEMBERSHIPS
IICRC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.