Distinct Heating & Cooling

Heating & Air Conditioning
194 Chapalina Close SE Calgary AB T2X 3W3
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Distinct Heating & Cooling
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (219 reviews)

Sort by

Kathy in Calgary
Kathy in Calgary
0 reviews Calgary, AB
10/10

Quality service.

This is our 2nd year using Distinct Heating to do the annual maintenance on our furnace and I like that they send a text with a photo of the tech who will be arriving at our door. Both times we have had Ed who is friendly, thorough and takes the time to explain what he is doing. Quality customer service will keep us coming back.

Was this review helpful?
Company Response

Hi Kathy, thank you for taking the time to leave us your positive 10* review of our company. We appreciate your kind and encouraging words and we were so happy to have you return to us for service again this year. We think Ed is great too! We look forward to serving you for many years to come and are committed to continuing to provide you with the high level of quality customer service that we are known for. Have a wonderful day and stay warm!

Henry in Calgary
Henry in Calgary
1 review Calgary, AB
10/10

Furnace Repair

Distinct Heating and Cooling installed my furnace some 8 years ago. Every time that I would call them for service be it regular maintenance or furnace trouble they have always responded promptly. They let you know which technician will be responding, when he will arrive and a picture of the technician.
The last call I had with them was on Friday night Jan 22. Ed was on call. My furnace was not blowing out heat. He asked me to check a few things to see if I can get the furnace to work. I change the batteries in the thermostat and the furnace kicked in. On Saturday morning the furnace was not working again. I called Ed and he came out and did the necessary repairs on Saturday to get the furnace working. What I liked was that Ed explained to me what the issue was, what parts he was replacing and approx how long he was going to be.

Was this review helpful?
Company Response

Hi Henry, thank you so much for the wonderful 10* Homestars review. We appreciate you taking the time to give us such fantastic feedback. We are so glad that Ed was able to take care of all your heating needs. Explaining each step of the process is something that we are very happy to take the time to do. We want to make sure our customers always know exactly what to expect when we come to take care of your furnace. It is always so lovely to see our loyal customers return to us again and again and it gives us the confidence that our team are consistently delivering the high quality standard of service we are known for. Thank you for your support of our business Henry, we hope you have a great day!

MAXgreen Windows, Doors, Siding, Roofing
MAXgreen Windows, Doors, Siding, Roofing
8 reviews Calgary, AB
10/10

HRV, Humidifier, and Furnace Service

The entire process working with Distinct was super easy! Their booking system and reminder system with texts and emails to let the customer know what tech is coming to site makes things super easy! And the service and advice was professional and expert. Great experience! Thanks!

Was this review helpful?
Company Response

Hi, thank you so much for your fantastic 5* review. We are delighted that your experience was so smooth and easy from start to finish and our team enjoyed the opportunity to serve you! We love our booking system too! Delivering all the information you need about your appointment in a speedy and easy to access format allows us to be super efficient with your booking and respects your valuable time. We appreciate your kind words about the professionalism and expertise of our team and look forward to working with you for many years to come! Have a great day!

Doug in Calgary
Doug in Calgary
0 reviews Calgary, AB
10/10

Proffessional Knowlegable Service

Jordan from Distinct quite literally saved my Family's Christmas this year. I had my furnace failing and had initially hired another firm who wasn't able to fix my issue after 4 visits. It took him no more than 5 minutes for him to diagnose and fix the problem, and he took the extra time to explain everything to me. Extra thanks to him for being able to come in quickly so my family can have a warm and stress free Christmas morning this year.

Was this review helpful?
Company Response

Hi Doug! Thank you so much for taking the time to leave us your wonderful 10* review. We are so pleased that we were able to take care of your family's heating needs to allow you to have a stress free Christmas break. Taking the time to explain everything is our pleasure and we love to know that our customers have a good understanding of what is involved during our visits. On behalf of the team, we hope you have a wonderful New Year!

David
David
0 reviews Calgary, AB
10/10

Furnace diagnostic, cleaning and duct installation

From the very start Distinct Heating and Cooling was professional, friendly, timely and informative. From the ever friendly Dannii in the office to Nate (owner) thorough, an informed expert who fielded all my questions and ensured I was educated on the possible issues and resolutions for my heating problem, to Jordan - the friendly, professional and thorough technician who completed the work. 10/10 service from start to finish including a follow up call to ensure I was happy with the service. Jordan was easy to talk to and answered my questions throughout the install, was incredibly respectful of our home - very clean, treating our home as he would his. Thoroughly explained our new ecobee and gave helpful tips and suggestions.
Highly recommend Distinct - also a big help was the no charge quote which made me feel confident they were there to earn the business versus just charging for their time.

Was this review helpful?
Company Response

Hi David, Wow!! Thank you for your wonderful and detailed 10 star review of our services and our awesome team. We are so delighted to know that your experience with our company was friendly, professional and seamless from start to finish. Your endorsement of the top notch service we provide to our customers is so appreciated and we are thankful for the opportunity to have worked with you on this project. Your high recommendation of our company is deeply valued and we look forward to serving you again in the future. Have a wonderful day!

Hatboyca
Hatboyca
2 reviews Calgary, AB
10/10

Furnace tune-up

Distinct Heating & Cooling installed a new furnace and updated our A/C in 2019. We have been very happy with the furnace performance.
They followed up to do an annual inspection and tune-up this fall. The service technician Jordan did a thorough job. He is a very friendly helpful tech and it is nice to have a local person who is familiar with the neighbourhood you can trust when you are dealing with home services.

Was this review helpful?
Company Response

Hi Mason, thank you so much for taking the time to leave us your glowing 10* review. We are always happy when our returning customers continue to be impressed with our services year after year. We think Jordan is great too! Our technicians will always do their best for you to provide top notch service you can trust. Thank you for your loyal support of our business. We look forward to serving you for many years to come. Have a great day!

Colin Petryk
Colin Petryk
0 reviews Calgary, AB
10/10

New Furnaces

From the intial quote and discussion with Nate right through the installation of 2 new furnances and humidifier by Kristian and team - Distinct delivered fantastic service. The craftmanship was excellent - so much so the city inspector commented on it. We look forward to the annual service and have already taken advantage of the many tips offered along the way to increase performance and be better prepared for changing weather conditions. Truly appreciate the text and email reminders when the team is coming - that includes a picture so we know who to expect.

Was this review helpful?
Company Response

Hi Colin! Thank you so much for taking the time to leave us your awesome 10* review of our company. Our technicians take great pride in the skilled craftmanship they bring to our installations and it is so great that you were able to experience the top notch work they do. We are delighted when our customers are impressed and impressing the inspector is also a bonus! Thank you for making our team feel so welcome in your home. Knowing exactly who to expect on your doorstep at the beginning of the day is a feature that many of our customers appreciate. We are so glad that we could provide that service for you. We look forward to seeing you for your annual maintenance and to providing you with excellent service for many more years to come. Have a wonderful evening!

amy00wong
amy00wong
1 review Calgary, AB
10/10

Yearly Maintenance

For the last 6 years we have had our maintenance done through Distinct. They are always professional and trustworthy. Last week we had Jordan do the service and he was friendly and had great tips to save us money. He even called 30 mins ahead and said he could come early if I preferred...that never happens!!
Highly recommended!

Was this review helpful?
Company Response

Hi Amy, thank you so much for your wonderful 10* review of our company. We appreciate your kind words so much and we are always delighted to see our loyal, returning customers year after year. Your time is important to us and that is why we do our best to arrive on time (and sometimes early!) to your scheduled appointment. You have always been a pleasure to work with and we look forward to providing 10* service to you for many years to come.

Craig
Craig
1 review Calgary, AB
10/10

New Furnace Installation

I recently found out through a inspection that I needed to replace one of my two furnaces. Due to the age of both furnaces it made sense to replace both at the same time. Right from the initial consultation and quote for the work, Nate exhibited his commitment to quality and the pride that he takes in quality and workmanship. Honestly the knowledge and attention to detail during the initial meeting was what made me decide to use Distinct giving me confidence that one of the biggest purchases I will make for my home was going to be done right and with care. The installation only confirmed what I expected would be the case. The technicians were extremely friendly and professional. They took care and pride in doing the job to their high standards and the workmanship was phenomenal. They took the time to answer any and all questions that I had and proactively explained pertinent items to me. it was a pleasure to have them working in my home. In conclusion, based on my experience through the entire process, I guarantee that if you choose Distinct that you will be 100% satisfied with the work and service they provide.

Was this review helpful?
Company Response

Good afternoon Craig! Thank you for your wonderful 10* review of our company and our team. We are delighted to see that some of the core values of our company were what impressed you the most. Nate is passionate about ensuring that all of our customers have the very best service from start to end on every project. We are so glad that our team was able to deliver a top notch installation for you as promised and that their quality of work was above and beyond. We appreciate your recommendation and thank you for making all of our guys feel so welcome in your home. We look forward to providing you with excellent service for many years to come. Have a wonderful day!

Alan
Alan
1 review Calgary, AB
10/10

Emergency repair

Distinct installed two YORK hi-efficiency furnaces in 2014. These units have performed flawlessly for 6 years. The Honeywell programmable thermostats are the best! Recently I noticed the main floor unit was not working. I called Distinct and they offered to send a repair guy right away. Since it was not critical we arranged for the next day. Jordan Dolter was the tech who showed up. What a guy! He is very personable and knowledgeable and explained everything he was doing as he did it. I would highly recommend Jordan to anyone.

Was this review helpful?
Company Response

Good afternoon Alan, thank you for taking the time to leave us your fantastic 10* review of our company and your words of praise for our technician Jordan. We think he is pretty great too! We appreciate your continued support of our business and look forward to taking care of all your heating & cooling needs for many years to come. Have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.