Timeliness, Knowledge, Detail, and More
Where do we start about all the good things to say about Jordan and Distinct Heating & Cooling? When our furnace completely stopped working, we realized the timing was after hours. We called and Jordan answered the after-hours line without delay. Call it business-sense, customer service, or both, Jordan genuinely tried to help us economically over the phone before doing a call-out. He provided the amount for the call-out, gave an estimate of when he would arrive, and went through what seemed to be mental list of checkboxes as he checked the connections to be all okay. Afterwards, the furnace came on! For how long the furnace would continue working we did not know. Jordan advised replacement of a control board for which he really did what he could to get one at that time.
Jordan advised what to do in case the furnace stopped overnight. He gave an estimate of when he might be able to come by the next day to replace the control board. Though he was booked the next morning, what a pleasant surprise that his schedule allowed him to come by in the morning! Thank you so much, Jordan, for getting our furnace working again! We are so appreciative of Jordans education and knowledge of furnace operation (and thermostats) and that Distinct Heating & Cooling was neither the least expense nor the most expensive company, especially on the evening before the coldest days of the week/weekend. Thank you so much, Jordan, for being up front with us on costs. We recommend Jordan and Distinct Heating & Cooling.
Ada and Herald
- Approximate cost of services:
- $1,300.00
- Company Response
Wow thank you for taking the time to leave us and Jordan such a kind review!
Providing our customers with the peace of mind of 24-7 service is extremely important to us, especially when we were in the middle of a polar vortex deep freeze🥶
We are so happy to hear that Jordan answered the call promptly and tried to save you an overtime call out fee by trying to diagnose your heating issue over the phone. We know just how expensive things have gotten in our world over the last couple of years so we do truly try whenever possible to avoid our customers paying for something that may be a quick fix such as making sure you have a clean filter in place and knocking the snow/ice off of exhaust pipes when it is extremely cold out!
Jordan loves helping people and his knowledge and passion for all things HVAC related so we are happy to hear that he provided you with top notch service during your time of need!
We try to keep as many parts on our technicians vehicles as possible but sometimes a second visit is required if that part needed is a special order part or not one that we readily have on our vehicles. We try to do the return visit as soon as possible and without an additional call out fee for our customers. Being up front about our costs is very important to us so our customers are never caught off guard when they get the bill at the end.
We have been incredibly lucky to have had Jordan as part of the Distinct team/family for over a decade now and we will make sure we pass on your glowing review of him.
Thank you again for your kind review and support of our small business, we greatly appreciate it!