Distinct Heating & Cooling

Heating & Air Conditioning
194 Chapalina Close SE Calgary AB T2X 3W3
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Distinct Heating & Cooling
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99%

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Reviews by rating (past 12 months)
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Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (218 reviews)

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sellarsd in Calgary
sellarsd in Calgary
0 reviews Calgary, AB
10/10

Install new furnace and air conditioner

This company is a pleasure to work with. They arrived on time and kept me informed about what they were doing. Nate has a great team. The employees are polite. They cleaned up the work area and took all the garbage away. I have used Distinct Heating & Air Conditioning for some years for furnace maintenance and have been very comfortable using this company.

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Company Response

Thank you for this wonderful 10* Homestars review of our company. We really appreciate you taking the time to share your positive experience with others. We count it a privilege to be invited into our customer's homes time and again and it has been wonderful to work with you. Nate and all the team do their very best to make our customers feel at ease and we are delighted that this was a plus point for you. We hope you have a lovely day and look forward to seeing you again soon.

Kim in Calgary
Kim in Calgary
1 review Calgary, AB
10/10

Furnace Annual Maintenance

Our service technician is a real friendly individual and is very knowledgeable in the repair of furnaces. He also lets you know on what repairs he is going to do on your furnace and why it requires those repairs. He is more than happy to answer any questions you may have about the operation of your furnace. As a add bonus he is punctual. Highly recommended!

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Company Response

Hi Kim,

Thank you for this glowing 10* Homestars review. Keeping our customers informed at each step of the process is one of the ways our technicians build trust in a job well done the first time around. We love it when our customers take an interest in what is going on in their mechanical rooms and our team are always happy to share their knowledge. Your time is important to us and we do not take our customers loyalty for granted. That is why you can trust that you will get first class service every time. We look forward to serving you for many years to come!

Agnus in Calgary
Agnus in Calgary
0 reviews Calgary, AB
10/10

Installation of new AC

I was very impressed with the entire purchase process. From the detailed explanation of the installation at the time of quote to the care and attention of the equipment installation, I knew I was dealing with a company that does it right the first time. I highly recommend this company for all HVAC needs.

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Company Response

Good morning and thank you for taking the time to leave this positive review of our company. We are so happy that you are pleased with your installation and you can trust that it will do a fantastic job for you in the warmer days ahead. We appreciate your high recommendation of our company and are delighted that our team were able to deliver a high quality installation. It was our privilege to provide you with the the care and attention that all of our Distinct customers deserve. We look forward to serving you for many years to come and hope you have a lovely day!

Dave Desmarais
Dave Desmarais
1 review Calgary, AB
10/10

Furnace Replacement and Central Air Addition

I was not in a state of panic about my furnace. I had a 25-year-old house with a 25-year-old furnace and wanted to get an upgrade without calling a company at 3 am needing to get the new one in now.
I had information packages from a Home Show a couple of years back and called in 2 companies for a quote.
The first company in did a walk about, asked a few questions and sent me a quote with 3 different options and combinations.
Nate from Distinct showed up; on time - did a walk around, asked many questions, pointed out several issues and problems with my current set up. Nate also explained exactly what they would do, how the job would go, the remedies to the issues he revealed and how York was a quality product with a very good warranty.
Nate then went through the various products they offered – all being the York brand, and explained the differences, and the benefits of each. We spent over one 1.5 hours and only ended because I had an online meeting. Following the meeting, I had a few more phone questions, before I made the choice to go with Distinct.
Two weeks later, Nate, Christian and Jordan completed the set up on the furnace, and did the rough in on the AC. The job took two full days, with dozens of measurements, (more like hundreds) making sure all was level, aligned and was finished to look neat, compact and easy to access for future maintenance. They even made sure that if I (or a future owner) wanted to finish the basement, all the work was done to make the finishing work easier.
During the install, all three who did the work answered all my questions, seemed to actually enjoy working together and were professional, pleasant and most of all - competent.
As an additional comment, Nate went beyond the scope of the normal job and sourced and installed 3 louvered vent covers, which were quite the eye sore.
Summary
Over the last 2-3 months, I have spent a great deal of time researching the various HVAC brands and products available in Calgary.
My choice came down not to the brand, for I feel the major brands have good product, but to the quality of the install. That is why I went with Distinct and everything I have experienced so far confirms I made the right choice.

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Company Response

Hi Dave, thank you so very much for this wonderful and detailed 10* Homestars review of your experience with our company. Some of the positives you mentioned such as professionalism, going above and beyond and attention to even the smallest details, are core qualities of our Distinct team. We are deliberate in bringing these attributes to every home that we have the honour of working in and we appreciate that you saw value in the workmanship that our team brought to your project. You are right - we do all enjoy working together and we are grateful for the opportunity to serve you with a high level of customer care and attention. We are so delighted that you have felt confident and assured in your decision to choose our company and we look forward to working with you again for many years to come. We hope you have a wonderful day and thanks again for your thoughtful and glowing review.

Greg in Calgary
Greg in Calgary
4 reviews Calgary, AB
10/10

Heating system maintenance

So pleased to have had Annual maintenance completed on our furnace installed by Distinct last year. Effective service coordinated by administrator Dannii and expertly provided by technician Ed. All the precautions applied for our pandemic restrictions. Well done folks!

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Company Response

Hi Greg, thank you for taking the time to leave us this wonderful 10* Homestars review. We appreciate your time and are so happy that you have been delighted with the service you received both at your install and at your annual maintenance. You are a pleasure to work with and we are thankful for wonderful customers like you! Have a terrific day.

LIsa in Calgary
LIsa in Calgary
0 reviews Calgary, AB
10/10

Fantastic Service

Extremely professional local and family owned company. Christian and Aidan were respectful and efficient and completed our furnace install and ac service in a timely manner. Easy to have in the house. Would not hesitate to recommend this company.

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Company Response

Hi Lisa, thank you so much for your kind words and positive 10* Homestars review. We are so pleased that you were happy with the service you received and we appreciate your recommendation of our company. We look forward to working with you for many years to come!

Ron in Brooks
Ron in Brooks
0 reviews Brooks, AB
10/10

Furnace died on the coldest night in February 2021

Murphy's Law, Our 10 year old Kenmore High efficiency furnace died in the middle of the night during the coldest week in Calgary in February 2021. Called into Distinct Heating and Cooling on the recommendation of a good friend that had patronized them in the past and were very happy with their workmanship. Spoke with Nate(Owner). He sent over Jordon and Aiden to diagnose and fix our furnace problem. Both techs were very friendly, courteous, and professional. They kept me informed as to what they found faulty, contacted their suppliers to confirm they could get the required parts, and then provided me with a quote as to the cost. After I approved, they acquired the parts and repaired our furnace in just a few hours from start to finish. After finishing the repair work they reviewed with me what they had done and what I should watch for in the coming hours until the house was back to normal operating temperature and provided a direct number to reach them if I had any questions or concerns during that time. I'm writing this review a week later and all has been fine since the repair was completed. I am very impressed with the repair performed by Distinct Heating and Cooling. Thanks Guys!

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Company Response

Hi Ron, thank you for taking the time to leave us such a wonderful and detailed 10* review. We are so glad that our team could help you out in your emergency situation during the cold snap. We know how unsettling it can be when a furnace stops working. Our technicians will always make it a priority to get your furnace up and running so you have heat in your home as soon as possible. We appreciate the opportunity to complete this work for you and are grateful for your kind words about your experience. We hope you have a wonderful evening & stay warm!

KP in Calgary
KP in Calgary
2 reviews Calgary, AB
10/10

Annual furnace maintenance

Their technician Ed has done my annual furnace maintenance for a couple of years now. He is professional, knowledgeable and a pleasure to deal. I highly recommend this company for all your furnace needs.

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Company Response

Hi KP! Thank you for your lovely 10* Homestars review and your kind words about our Journeyman technician Ed. We appreciate your high recommendation of our company and look forward to serving you for many years to come!

Arnold
Arnold
0 reviews Calgary, AB
10/10

Yearly Furnace Maintenance

Jordon, did a great job checking out my York furnace, replaced components/filters that are going defective, looked at my Humidifier and reset the timers. Company sends a text message for reminder and a photo of the technician that is showing up. Very pleased with Jordon's work and explanation. Does Great work.

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Company Response

Hi Aronold, thank you for taking the time to leave us your 10* review of our company. We are so glad that you were happy with our Journeyman Technician Jordan and the top notch work that he completed for you recently. We look forward to taking care of your HVAC needs for many years to come and hope you have a wonderful day!

Kathy in Calgary
Kathy in Calgary
0 reviews Calgary, AB
10/10

Quality service.

This is our 2nd year using Distinct Heating to do the annual maintenance on our furnace and I like that they send a text with a photo of the tech who will be arriving at our door. Both times we have had Ed who is friendly, thorough and takes the time to explain what he is doing. Quality customer service will keep us coming back.

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Company Response

Hi Kathy, thank you for taking the time to leave us your positive 10* review of our company. We appreciate your kind and encouraging words and we were so happy to have you return to us for service again this year. We think Ed is great too! We look forward to serving you for many years to come and are committed to continuing to provide you with the high level of quality customer service that we are known for. Have a wonderful day and stay warm!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.