Ontario Downspout Service

I originally called Ontario Downspout Service to replace my eavestrough. I explained other work I needed including a flat roof and skylight replacement. The work done was on time and on quote. Harvey and Mark took the time to explain all the aspects of the work being done and ensured that I was aware of all aspects of the job. I could not be happier with the workmanship, quality of the work and the cleanup was done to perfection. Harvey and Mark checked in often to ensure that everything was progressing to plan. I would highly recommend Ontario Downspout Service.

Excellent quality work by Mark and his team! Project was well-planned and those plans were well explained to the customer. Everything was cleaned up perfectly on a daily basis. They performed good coordination on the work with neighbours impacted. Started work early and worked very diligently throughout the day and into early evening. Work began on time and they pushed through to finish as close to schedule as possible given that unavoidable delays such as those caused by the weather, occurred. The budget was reasonable for the extent of the work performed. We would recommend Mark and Ontario Downspout Service without any hesitation!

Mark and team did a great job removing and installing eavestroughs, installing gutter guards and performing roof repairs Thanks!

Mr. Stone and his team arrived right on time. They were cheerful and knowledgeable people with which to deal. Mr. Stone answered all of my questions and solved all of my downspout problems. The entire team made very sure that I was happy with all of their work and explained every step to me. They involved me in all decisions that had to be made. The products they used were of excellent quality. At the end they cleaned up very, very well!
I am completely delighted with the work that they did for me. I will definitely call them again if I have any other jobs to be done. I wholeheartedly recommend them to others.
Lynn

Harvey and Mark came out and assessed my gutter problem and provided a solution to move water away from the house and protect the structure. They were quick, efficient and always in communication about the status of the project. That night we had rain and the gutters did their job beautifully. Not a drip or leak anywhere. Thanks guys for a great job!

This was our second time working with Ontario Downspout, Mark had disconnected our downspout a couple of years ago. At the time, he mentioned that the roof would need some work in the future. Having a positive experience with Mark in the past, we felt comfortable working with him again on a larger project.

As with our last project, Mark was very easy to get ahold of and clearly laid out everything his team was planning to do. Once the job was booked and we were able to schedule a time to get the work done, he was easy to reach whenever we had any follow up questions.

On the day of the job, Mark and his team showed up exactly on time (7am) and worked until sundown. Overall the job took 4 days to complete but every night the team made sure that everything was cleaned up before they called it a day.

Mark and his team exceeded all of our expectations. We couldn't have asked for a better experience getting the roof redone and siding replaced.

We are very pleased with the job this professional company delivered. The crew, under Mark’s supervision, is one of the hardest working groups we have ever employed. Their cleanup is exceptional....our neighbours even commented. The job is top notch and we would highly recommend Ontario Downspout Service. Thank you for a job well done!

Installation of exterior wood siding to replace faulty siding and fixing downspouts and eavestroughs and a small flat roof

Excellent workmanship, clean and respectful. They went that extra mile, didn't skip out on the little details. Will use them again when needed.

I originally contacted Ontario Downspout Service a couple of years ago to deal with a gutter leaking inside the house, and to replace the siding of my house. I signed the contract, and paid the deposit, but then we just kept running into delays (our problems, not the company's). When the timing was finally right, Mark and Harvey (Mark is Harvey's son, this is a family business) scheduled the job and didn't even mention a change to price. To honor their original contract without even asking for inflation told me this is a very down to earth company. To be fair, they earned interest on my deposit for 2 years so I guess we are even, but I was really impressed with how they stuck to their word. In any case, they came to do the job and everything went really, really well.

We walked through the job, spoke about any concerns, discussed finishing options and then they got started. Mark and his crew arrived EXACTLY when they said they would EVERY DAY. They protected the neighbors house and my deck EVERY DAY. They checked in regularly throughout the job EVERY DAY. And at finishing time, they cleaned the work site, swept up debris and even used a magnetic broom to pick up screws/nails; EVERY DAY. I was thoroughly impressed with the work, and even more impressed that Mark asked me about last minute design decisions as we were going, so I would be happy at the end. No assumptions, just open and honest feedback.

What really impressed me was the way Mark managed his team. Mark and Hector (who I assume was some kind of supervisor) has a team of workers with English as a second language. Throughout the job, they were treated brilliantly and safety was the number one concern. At one point, the wind was picking up and Mark made a decision to stop work for the day. They were using 20 foot ladders so a fall could kill someone... Did it take an extra day to complete the job? Yes. Would I have it any other way? No - this is how you should treat people and the crews safety was number one priority. Bravo.

Not everything was flawless however - unfortunately there was a measurement/warehouse error and there was not enough of the siding (special order) to complete the job. This added a one week delay to our completion time, but it was OK. Mark communicated early that there was a problem, told me when it would be fixed and then kept me up to date on how things were going. There was also a few things that went wrong along the way; a broken vent & broken during demolition? They identified it when it happened, and then fixed it no cost without any issue. A sharp corner on some siding that was missed during installation? They came back later to fix it for me, no problem. But these things happen - no project is perfect, and the way Mark and his team identified the problems proactively and then fixed them for me was great. Consider this: A delay of week and I'm still giving then 10 starts should really tell you how great this company is to work with.

All things considered, I couldn't be happier. The pricing was reasonable, the communications were excellent, they treat their staff right and do great work. I can highly recommend Ontario Downspout Service.