Infinity Roofing

The warranty on this roof is 50 years on product, 15 years on labour. I paid a premium price for this roof.

Roof was installed September 2014. In October 2020 we noticed puddles on the basement floor when it rained hard. In January 2021 we determined there was daylight coming through at the stacks on the roof. I phoned and was promised they would come by later that day or next day. No one showed in the following week. I phoned 3 more times, no replies, no shows.

I went up onto the roof myself and found one of the stack covers was cracked on the flat, the second was cracked on the flat and the top had broker off and fallen in. I repaired the cracks myself with roofing tar.

I won't call these guys again.

BEWARE! BEWARE! BEWARE! A horrible experience with roofers that obviously didn't have a clue what they were doing. The new roof they put on my house had so many defects and deficiencies that a CERTIFIED ROOFING INSPECTOR FAILED IT and I HAD TO HAVE IT REPLACED Imagine! A brand new roof replaced - what a hassle, huge amount of stress and a lot of expense. Every step of the way Infinity was unsupportive, blaming of others and completely unhelpful and unprofessional. They SUED ME FOR NON-PAYMENT AND LOST IN PROVINCIAL COURT AND HAD TO PAY ME DAMAGES- the whole thing was a awful - 9 days at court - 2 settlement conferences, 5 full days of trial and 2 payment hearings. Do you really want to deal with this! The owner was unprepared at best, told fabricated stories to the judge under oath, failed to show for a summons to court and had a warrant for his arrest issued, then told the judge he had planned to pay all along. Even the judge called him on it saying he'd sent me the cheque after receiving the summons to appear. I filed a complaint with BBB and he responded so full of untruths that I left it to concentrate on preparing for trial - that took hundreds of hours and I had a 106 page document to present! So most unfortunately it isn't resolved on BBB file and all his fabricated story is still posted there. He still has a A+ rating with BBB - absolutely ridiculous. BEWARE! BEWARE! BEWARE! Infinity is how long it takes them to install a roof properly!