The Cleaning Authority Markham

House & Apartment Cleaning
Toronto ON M1V 4C3
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House & Apartment Cleaning
The Cleaning Authority Markham
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89%

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Reviews by rating (past 12 months)

Reviews for The Cleaning Authority Markham

Average customer rating:
8.8 10 (28 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Service

Thank you Cleaning Authority for your thorough and courteous service.
A special thanks to Nancy, Brittany and Jessica, it's a pleasure having you here cleaning my home. I look forward to my next cleaning.

Approximate cost of services:
$125.00
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Lisa in Toronto
Lisa in Toronto
1 review Toronto, ON
9/10

Regular housecleaning

A very reliable and accommodating cleaning service. Good general housecleaning and they use their own tools and environmentally friendly products. Ask for Meghan and Ashley - they're a great team!

Approximate cost of services:
$120.00
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Company Response

Thanks Lisa. We are glad we are doing a good job for you.

Private User
Private User
Private User reviews Markham, ON
8/10

House cleaning

I initially found The Cleaning Authority when they were in to clean my neighbors home. I needed someone to clean my home because I was temporarily sidelined. Dee and Jacinda came in and were wonderful while I was laid up. They not only cared for my home but were very good and patient with my dogs. I am now able to do my housework but I have no intention of giving up their efficient, friendly service. Thank you Dee and Jacinta!

Approximate cost of services:
$80.00
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Company Response

All of our staff are pet lovers believe it or not. Dogs especially have never been an issue for us. A few barks, a couple of tail wags and all is good. Glad to hear the team is doing a good job for you

Linda
Linda
4 reviews Markham, ON
10/10

Great Housecleaning

I've had my two initial cleans done by Cleaning Authority. I was very happy with both cleanings. In fact, I couldn't believe how clean my house was after their first visit; it was great! On both occasions, I had a schedule change and Cleaning Authority juggled their staff to accommodate me. I really appreciated this. I've met three of the teams and they were all very professional. I've already recommended Cleaning Authority to two of my friends.

Approximate cost of services:
$125.00
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Company Response

Thanks for the review. Please sign up for our free online rewards program and you can earn free ckeans for your referrals The office number is 416 292 2442 and Angela or Natasha can help you get signed up.

Private User
Private User
Private User reviews Markham, ON
0/10

Cleaning

Very unprofessional and the owners lack etiquette. Mike agreed upon combining 2 initial cleaning services for the premium price of $113 as we live in a condo and it is regularly maintained. However, upon execution of the agreed contract, only one service was performed. On top of that, Angela (the other owner) continues to accuse us of demanding a “free” service when no such comment was ever made. We simply stated the facts on what was agreed upon inception. Given that she is problematic and difficult to deal with on just the initial clean, we do not want to deal with people with such poor demeanors in the future. Will gladly take our money elsewhere. DO NO RECOMMEND.

Approximate cost of services:
$113.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We are sorry for the confusion in the service we provide. Our standard process is to begin with a fully detailed clean within the first two cleans. From there, we continue with a careful system that divides your home into four zones and rotates which is deep cleaned. This system ensures your home gets the level of clean it needs at the right frequency. Based on your request during the in home estimate, we were willing to do just one detail clean priced at $113, rather than two, and then move right into the regular service for $90.40 per clean. That was what was in your cleaning agreement which we sent you before starting service. Our cleaning reminder message that we sent to you before the clean also indicated the price. Combining the cleans is not an option we provide. If you'd like to discuss this further, please let us know. Thank you.

E. from Markham
E. from Markham
1 review Markham, ON
2/10

Ongoing residential cleaning services.

Average cleaning service, average cost. On balance, I liked the cleaners themselves, but was very unsatisfied with the owners/mgt of this company. I had repeated issues with poor punctuality and property damage and when brought forward, only received an apology - no offer to fix the damage or credit for lost time. Service was definitely better at the beginning, as it typically is with most services/cleaners. I referred another client to them and they had the same experience as noted above - liked the cleaners, but disliked the owners/mgt. They sold us on a program that wasn't "timed", yet our cleaners told us that they were given 1 hour and 47 minutes to clean our home, before having to move onto the next one. Again, management not as upstanding as they "appear". Buyer beware.

Approximate cost of services:
$100.00
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Company Response

I can understand why waiting at home for your housecleaning team to arrive could translate as felling like you're "losing" time and it causing unnecessary stress. We do have a secure system in place that allows our cleaners access without interrupting your day or schedule, and we would encourage utilizing this feature in the future. We've found that most customers prefer this and it makes having a housecleaning service even more convenient.

Our house cleaners are paid hourly - not paid based on the number of houses they "get through" in a day. Based on the size of the house and any special needs previously requested by the customer at the in-home estimate, we are able to identify how long a team of two cleaners will probably take to clean a home. That is simply an estimate we use for scheduling purposes, not a time requirement put on our cleaners.

Customer satisfaction is very important to us, so please know, we appreciate your feedback and encourage you to contact our office so we may address any outstanding issues. As well, we have recently added more office staff to be more responsive to our customer needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Cleaning Authority Markham

http: / / www. tcamarkham. ca | The Cleaning Authority cleans the corners other Canadian house cleaning and maid services cut! Our office services all of Markham and is committed to customer satisfaction and proving the value of our service to our customers. Our exclusive, Detail-Clean Rotation System has proven ...
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