The Cleaning Authority Markham

House & Apartment Cleaning
151 Nashdene Rd, Unit 14 Toronto ON M1V
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HomeStars
House & Apartment Cleaning
The Cleaning Authority Markham
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72%

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Reviews for The Cleaning Authority Markham

Average customer rating:
8.5 10 (23 reviews)

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Private User
Private User
Private User reviews Markham, ON
0/10

Cleaning

Very unprofessional and the owners lack etiquette. Mike agreed upon combining 2 initial cleaning services for the premium price of $113 as we live in a condo and it is regularly maintained. However, upon execution of the agreed contract, only one service was performed. On top of that, Angela (the other owner) continues to accuse us of demanding a “free” service when no such comment was ever made. We simply stated the facts on what was agreed upon inception. Given that she is problematic and difficult to deal with on just the initial clean, we do not want to deal with people with such poor demeanors in the future. Will gladly take our money elsewhere. DO NO RECOMMEND.

1 of 1 people found this review helpful.
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Company Response

We are sorry for the confusion in the service we provide. Our standard process is to begin with a fully detailed clean within the first two cleans. From there, we continue with a careful system that divides your home into four zones and rotates which is deep cleaned. This system ensures your home gets the level of clean it needs at the right frequency. Based on your request during the in home estimate, we were willing to do just one detail clean priced at $113, rather than two, and then move right into the regular service for $90.40 per clean. That was what was in your cleaning agreement which we sent you before starting service. Our cleaning reminder message that we sent to you before the clean also indicated the price. Combining the cleans is not an option we provide. If you'd like to discuss this further, please let us know. Thank you.

E. from Markham
E. from Markham
1 review Markham, ON
2/10

Ongoing residential cleaning services.

Average cleaning service, average cost. On balance, I liked the cleaners themselves, but was very unsatisfied with the owners/mgt of this company. I had repeated issues with poor punctuality and property damage and when brought forward, only received an apology - no offer to fix the damage or credit for lost time. Service was definitely better at the beginning, as it typically is with most services/cleaners. I referred another client to them and they had the same experience as noted above - liked the cleaners, but disliked the owners/mgt. They sold us on a program that wasn't "timed", yet our cleaners told us that they were given 1 hour and 47 minutes to clean our home, before having to move onto the next one. Again, management not as upstanding as they "appear". Buyer beware.

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Company Response

I can understand why waiting at home for your housecleaning team to arrive could translate as felling like you're "losing" time and it causing unnecessary stress. We do have a secure system in place that allows our cleaners access without interrupting your day or schedule, and we would encourage utilizing this feature in the future. We've found that most customers prefer this and it makes having a housecleaning service even more convenient.

Our house cleaners are paid hourly - not paid based on the number of houses they "get through" in a day. Based on the size of the house and any special needs previously requested by the customer at the in-home estimate, we are able to identify how long a team of two cleaners will probably take to clean a home. That is simply an estimate we use for scheduling purposes, not a time requirement put on our cleaners.

Customer satisfaction is very important to us, so please know, we appreciate your feedback and encourage you to contact our office so we may address any outstanding issues. As well, we have recently added more office staff to be more responsive to our customer needs.

Bree from Markham
Bree from Markham
1 review Markham, ON
10/10

House cleaning

I look forward to coming home every time The Cleaning Authority has been to our home! The employees are well-trained, friendly, conscientious, and have a great attention to detail. I also appreciate how the owners do occasional inspections to ensure that the job is done well. I highly recommend them to anyone looking to cross 'house cleaning' off their to-do list. Thanks Cleaning Authority!

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Company Response

Thanks so much for the positive review! We're glad you're happy with the service!

Allison Loucks from Markham
Allison Loucks from Markham
1 review Markham, ON
10/10

The Cleaning Authority

I am very happy with The Cleaning Authority service. I love the rotation system. I find the staff friendly and they work around myself and my kids who I homeschool at the moment. The management is easy to deal with if I have any extra requests. Also affordable!

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Company Response

Thanks Allison, it's a pleasure cleaning your home. Thanks so much for your comments.

Kathi  from Markham
Kathi from Markham
1 review Markham, ON

First Review

10/10

Home Cleaning

I was nervous at first, having a stranger come into my home to clean but the staff at The Cleaning Authority were so kind and professional I quickly changed my mind! They were very thorough and the price very reasonable. Highly recommending them to all my friends!

0 of 1 people found this review helpful.
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Company Response

Hi Kathi. Glad we were able to clean your house for you. It's a pleasure.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Cleaning Authority Markham

http: / / www. tcamarkham. ca | The Cleaning Authority cleans the corners other Canadian house cleaning and maid services cut! Our office services all of Markham and is committed to customer satisfaction and proving the value of our service to our customers. Our exclusive, Detail-Clean Rotation System has proven ...
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