Very unprofessional and the owners lack etiquette. Mike agreed upon combining 2 initial cleaning services for the premium price of $113 as we live in a condo and it is regularly maintained. However, upon execution of the agreed contract, only one service was performed. On top of that, Angela (the other owner) continues to accuse us of demanding a “free” service when no such comment was ever made. We simply stated the facts on what was agreed upon inception. Given that she is problematic and difficult to deal with on just the initial clean, we do not want to deal with people with such poor demeanors in the future. Will gladly take our money elsewhere. DO NO RECOMMEND.
- Approximate cost of services:
- $113.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry for the confusion in the service we provide. Our standard process is to begin with a fully detailed clean within the first two cleans. From there, we continue with a careful system that divides your home into four zones and rotates which is deep cleaned. This system ensures your home gets the level of clean it needs at the right frequency. Based on your request during the in home estimate, we were willing to do just one detail clean priced at $113, rather than two, and then move right into the regular service for $90.40 per clean. That was what was in your cleaning agreement which we sent you before starting service. Our cleaning reminder message that we sent to you before the clean also indicated the price. Combining the cleans is not an option we provide. If you'd like to discuss this further, please let us know. Thank you.