MaidPro Thornhill & Vaughan

House & Apartment Cleaning
Markham ON L3T 6K6
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HomeStars
House & Apartment Cleaning
MaidPro Thornhill & Vaughan
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87%

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Reviews by rating (past 12 months)

Reviews for MaidPro Thornhill & Vaughan

Average customer rating:
8.9 10 (55 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Fantastic Clean

Jaclyn did a fantastic job cleaning our home. She was very thorough and hard working. We were very pleased. Thank you Jaclyn!

Approximate cost of services:
$200.00
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Private User
Private User
Private User reviews Vaughan, ON
10/10

Deep clean pre baby

We are expecting a baby in two weeks and this service was a life saver in helping us feel prepared for the baby. Debora was amazing and the house looks perfect. We are feeling all ready now. Thank you Debora S

Approximate cost of services:
$355.00
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Company Response

Thank you for the great review and congratulations on your new addition!

Private User
Private User
Private User reviews Toronto, ON
0/10

Disappointing Experience

Edit #2 in response to the business's reply: The refund cheque has not been received as of May 6th, 2023.

Edited in response to the company's reply:

The $10 refund cheque has not been received as of April 1st, 2023 after numerous emails to the company.

The company's customer service appears to have an alternate view of facts. We did not speak on the day of service and the response by email was not received in writing until several weeks later.

Original review:

Working with this company was disappointing.

First, we hired the company for a pre move-in cleaning for all the rooms, closets, and windows of the house plus appliances such as fridge and oven. Some areas of the house were not adequately cleaned. There was dirt and debris left in cabinets, closets and window tracks. We had to personally clean some areas in addition to the pre move-in cleaning so we could move-in on time.

Second, we booked the company under one of their online promotional pricing advertisements that was in effect at the time. Our final invoice showed that we were charged the higher, non-promotional price for the service. When we emailed the company regarding the price difference between the online advertisement and the amount charged on the invoice, the company did not reply to our email until we followed up again several weeks later.

We are very disappointed by our experience.

Approximate cost of services:
$850.00
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Company Response

Hi Alice,
As you'll recall we did connect the day of your clean once it was completed by both phone and email not just to review your email with you but because your credit card was declining charges. As discussed, items such as window tracks are not on our 49 Point Checklist and are not part of our service unless requested in advance. When we spoke, we did offer to arrange a time to come back and take care of them at no charge but you let us know not to worry about them - that offer still stands, as we emailed you last week when you reached out again.

In terms of the online promotion for $10 off a fridge clean, we did apologize for that not being included and a cheque for the $10 was mailed to the address on file.

Should you wish to disucss this further or schedule a reclean I invite you to call me directly at (289)807-0408 ext 2

Thank you

Christian in Brantford
Christian in Brantford
0 reviews Vaughan, ON
10/10

Great Job!

They do a great job, and are reasonably priced. I did my research when I moved into my new place, called a bunch of places, and I am fully satisfied with them.

Approximate cost of services:
$215.00
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Company Response

Thank you for the kind words, Christian! We're proud to provide you with a level of service that elicits such a wonderful review.

Gruff, Thornhill
Gruff, Thornhill
4 reviews Vaughan, ON
10/10

Great Home Cleaning Service

Great clean by Marta. Efficient, friendly and thorough. Easy to book through phone or web. Weve had multiple cleanings by this company and have always been happy.

Approximate cost of services:
$140.00
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Company Response

Thanks for this awesome review!

Donna in Mississauga
Donna in Mississauga
1 review Mississauga, ON
10/10

House Cleaning

We are completely satisfied with Maidpros service. They are reliable and easy to communicate with should I need to make changes to my scheduling. I have had a few different pros over the last couple of years and each one has been great.
Aneisha came for a first visit last week and she was very respectful, inquired about my expectations and asked if I had any requests for the week. She did an amazing job and I would be pleased to have her return.

Approximate cost of services:
$250.00
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Company Response

Thanks for this awesome review!

Private User
Private User
Private User reviews Brampton, ON
10/10

The cleaning service is great. I am happy that i get the same person every time. She is smazing

I required a cleaning service, I thought it was going to be temporary but I soon realized that there was a value having a service come into my home to do a thorough cleaning. This has given me time to do things I would much enjoy doing other than cleaning.

Approximate cost of services:
$300.00
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Company Response

Thank you so much for the kind review - if you don't mind giving our office a call we'd love to know who you are and which PRO cleans your home so we can give them a proper shout out!

donina
donina
0 reviews Burlington, ON
10/10

Indoor house cleaning

Excellent service! Im very happy with Teris work. Reliable, thorough and professional. Fantastic and pleasant. Ive used this service for many years!

Approximate cost of services:
$300.00
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Company Response

Thank you for the awesome feedback Donina!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Great cleaning

Teri did a fantastic job cleaning our home. She was very thorough and hard working. We were very pleased. Thank you Teri!

Approximate cost of services:
$325.00
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Company Response

Thanks for the awesome review!

Margie in Toronto
Margie in Toronto
0 reviews Markham, ON
10/10

MaidPro Teri was amazing!

Teri was amazing! She did an excellent job cleaning our home. Her attention to detail was greatly appreciated! Thank you, Teri!

Approximate cost of services:
$350.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for the great feedback Margie!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about MaidPro Thornhill & Vaughan

We're award winning home cleaners - including Best of Homestars 2019 & 2020 - and love to clean through York Region and North York. We specialize in thorough detailed oriented home disinfection including high touch points. Our staff have been through extensive training and are truly the best in the ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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