the deck guys

Hired the Deck Guys in 2022 to take out old deck and build new composite deck, privacy fence & steps. Deck Guys - owner/builder/designer did design and build.

I'll skip the details about the length of time from deposit to completion but it did get done. Helical piles done by a 3rd party arranged by The Deck Guys. Extra water proofing work also done by The Deck Guys.

Fast forward 1.5 years and the deck is warped. Not a little, a lot. Want to push your chair back from the table? The leg gets caught and the boards chip. Visually noticeable. Part of the skirting is starting to come away. Privacy fence is starting to wave. Stairs to yard are warped.

Called back The Deck Guys and owner/builder/designer to review. He said that he's never seen it warp like that before and he'll screw the boards down. A while later his brother/crew member comes and screws a few boards down. Still not flush and looks terrible. Says they'll come back on the off season to remedy.

I called the manufacturer, and a rep did a site visit. Were very clear that the installation was faulty.

I followed up with several emails to builder, info@, office admin person I had dealt with, no response since June 2024. Last response from owner/builder/designer was that the manufacturer would give him extra plugs and he'll come back to screw down the boards.

Called Deck Guys toll free number, no reply. Completed 'contact us' on their site, no response. No answer to cell number I had for builder/designer. Registered letter to business address on an invoice was returned. Waiting on another registered letter.

At $50k I expect someone to get back to me and resolve the issue. Absolutely do NOT recommend.

The whole team is courteous and professional. The workmanship and quality are good. I am impressed with their clean up at the site where the old deck debris were all cleaned up on the same day. The deck has been completed with a fantastic look. Thanks to James, Sean and the team.

Easy to work with. Excellent workmanship and follow up.

James was very accommodating and responsive.

I would highly recommend the Deck Guys for any job that is inside their portfolio.

Dont hesitate to get an estimate and remember you get what you pay for.

Peter.

I had to replace the deck floor. They were very professional. They came in with a crew in the morning and by the afternoon they were finished. They did a good job with strengthening the deck foundation before replacing the floor. .
I would recommend for redoing decks, and they will most likely be very good with completely new ones as well.

James offered a very fair price and design suggestions. Sean assisted with colour choices. The entire team of James, Sean, Trevor and Tony were courteous, professional and meticulous in their workmanship. We were also impressed with the care and daily clean up in their work site.
They managed to deliver a couple of unexpected surprises.
We would not hesitate to use their services again, or to recommend them to others.

Amazing work and attention to detail ensuring I was satisfied with work every step of the way! Reasonably priced for what you're getting, is there cheaper......sure but they won't nearly be as good as these guys! Thanks to James and Sean for a beautiful deck!

We had a demo and porch build. The Deck Guys took care of obtaining the permit, Demo and removal of a concrete porch with stairs and build. James and Sean are great guys to deal with. The end result was fantastic.

Loved working with James & Deck Guys crew. He was a pleasure to work with. Upfront and honest and did more than he said he would! Made my backyard an oasis and gorgeous looking. My backyard was a disaster zone after a home reno and he made it beautiful and a place my family and I want to hang out!

Would 100% recommend him and plan on using him again next summer for our deck project!

James and his team completed a gorgeous privacy screen at end of my deck.

They took my simple idea and turned it into a masterpiece thats the awe of my neighbourhood!

Guys did a great job would recommend!! Great customer service!! Very professional and punctual and cleaned up after job was finished.