Hire A Maid

Renovation Cleaning
924 Pape Avenue Toronto ON M4K 3V2
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of Award '22 winner 4 timesBest of Award '22winner 4 times

Reviews for Hire A Maid

Average customer rating:
9.8 10 (248 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Old House Clean

I needed my parents house to be cleaned out before we listed it for sale. The house was tired and dirty. It took two days and a lot of elbow grease but holy sh**, what an incredible job they did. 3 1/2 floors, 1- 4 pc, 1- 3 pc & 2- 2 pc bathrooms look new. Kitchen & appliances look incredible. Very professional service with lots of contact from Carol, the owner. I will definitely use them again should the need arise.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you for your excellent review of our home staging cleaning! Making a home look its best with a deep cleaning of all areas helps prospective home buyers envision themselves living there. It also lets buyers feel the home has been well cared for. We were pleased to perform this very important cleaning for you. Seeing the transformation was very rewarding for everyone involved. Thank you also for updating me that the home sold fast and for an excellent price!! This is wonderful! We wish you and your parents the best! Carol Smith, Owner

Suzanne & Brad in the Annex
Suzanne & Brad in the Annex
4 reviews Toronto, ON
10/10

Great Post-Reno & Regular Cleaning

Hire a Maid has been doing our regular house cleaning for a number of years, but we weren't aware that they did post-reno cleaning, too, until it became absolutely necessary. We recently went through a reno that took longer than planned (which was expected) and resulted in a layer of dust covering rooms (and almost everything in them) on almost every floor of our house (which was not expected. Dust even managed to get into things we'd carefully wrapped in plastic.). The prospect of cleaning it was overwhelming.

After weeks of disruption the work was finally done and we were able to get Hire a Maid in for a super-thorough cleaning. Not having had them do this kind of job for us before, we did not anticipate just how thorough they would be. It was so hard to picture what our house would look like clean again, so we weren't expecting every crystal on every light fixture to have been polished, paint splashes eradicated entirely, and not a speck of dust to be found. But that is exactly what we came home to. Hire a Maid also cleaned inside the fridge and inside drawers and cabinets so that they looked almost the same as they did when they were first installed. The list of what had to be done was just so long it was hard to believe they could have been so thorough in just one day.

We recommend Hire a Maid for routine cleaning all the time, but now we can recommend them for post-reno, too. We'd been so overwhelmed trying to figure out how to tackle it all and they just picked up that worry and removed it for us. And for a price that was just slightly more than half of what we had paid a different company for a previous post-reno clean. Even at a higher price we would consider it money well spent.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Hi Suzanne and Brad, thank you for your wonderful review of our post-renovation and regular maintenance services! We have done thousands of deep cleanings since 2008 and last year expanded to include post-renovation cleanings. We were especially happy to be in a position to provide your home this specialized cleaning -- it has been a great pleasure having you as a regular client, and I know firsthand how stressful it is dealing with post-reno dust. You are absolutely right that our cost is lower than the competition offering comparable meticulous quality post-renovation cleanings. Our cleaning teams are trained to work systematically in a highly organized manner, and the benefit of this efficiency and time savings is passed along to our clients through lower pricing. If you’ve been home while our staff clean, you’ve also seen that they are very hardworking, don’t waste any time and go the extra mile to provide an excellent quality cleaning. We look forward to many more years of serving you! Thanks again :-) Carol

Kate in Toronto
Kate in Toronto
2 reviews Toronto, ON
10/10

Dependable house cleaning

These guys clean everything! Their best work is the kitchen and bathrooms, they work hard when they are here and they are willing adapt to my schedule when I ask them to. If that isn't enough to recommend them, they always follow up on my feedback and Tammy laughs at my jokes and asks about my kids. They are perfect because whenever I've had a concern Tammy has worked to sort it out to my satisfaction. They have been cleaning my house for 3 years. I wish I could get this kind of service from more of the companies I work with!

Approximate cost of services:
$40.00
Was this review helpful?
Company Response

Thank you Kate! Tammy does have a wonderful sense of humour :-) Building strong, positive relationships with our clients is important to her, and us as a company. There is a lot that goes into running a successful cleaning company and it is truly a pleasure to have clients like you and others who see and appreciate this. Thank you for your support!! Carol Smith, Owner

Ro in Toronto
Ro in Toronto
1 review Toronto, ON
10/10

Exceptional Cleaning

Do not I repeat do not hire anyone else these guys are far beyond exceptional!!! These ladies are amazing, thorough and great!
Tammy is simply phenomenal, she is beyond professional and it reflects in the company and the employes, we are so over the moon with theses ladies, their work ethic and fabulous work. Do yourself a favour and call these wonderful ladies!!!
Thank you xxoo

Approximate cost of services:
$120.00
Was this review helpful?
Company Response

Hi Romina! Thank you for your very kind words!! We truly value and appreciate having you as a client. It brightens our day to know that you love our work and the service we provide in your home and through our office with Tammy. Tammy mentioned that you will be looking for a post-renovation cleaning soon. I thought you might like to see what's included in our reno cleaning service. Here is the link to our website -- it is extremely detailed (as you know, reno dust gets everywhere!) and can be customized to what you will need: https://hireamaid.ca/our-services-post-renovation.php - Thanks again! Carol Smith, Owner

Leah D
Leah D
1 review Toronto, ON
10/10

Love the entire Hire a Maid team!

I cannot say how much I love the entire team at Hire a Maid!

From my first call with Tammy I felt like I had immediately made a new friend, I now look forward to her calling to schedule our next visit. And I cannot tell you how amazing our team of ladies are, they are always a delight to have in our home and work their attention to detail is out of this world.

Life is busy, having Hire a Maid come to clean our home once a month has made a world of a difference. And I love that we are able to support a local business. I would highly recommend the Hire a Maid to anyone looking for an amazing home cleaning service, you will not be disappointed!

Approximate cost of services:
$180.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Leah! Thank you for your review! The team looks forward to cleaning your home every month, and was really happy to see your review of their work. The difference we make in our clients' lives as you have described is the greatest motivation for me personally for these last 8 years, and it means a great deal to everyone to know that we are succeeding. We sincerely appreciate your taking the time to share your feedback on us, and thank you for your continued business and support! Carol Smith, Owner

Jon C from Toronto
Jon C from Toronto
2 reviews Toronto, ON
4/10

Decent clean, lousy service

I had a relatively easy time scheduling Hire a Maid for a deep cleaning with the intention of getting them ongoing, if they did a nice enough job. Three of them came and spent 2 hours in my 850 sq ft. townhouse. It was clean, but not spotless, and it costed me $240 or so for six hours of work. This seems like a lot of time to clean such a small space, in my opinion. And on their way out, I noticed that they'd not mopped the hardwood floor in my living room. They did it after I mentioned it, but you'd think I wouldn't have had to ask. Anyway, when prompted for feedback, I gave it and it wasn't super-positive, but it also wasn't at all rude.

In a couple of weeks, I decided to give them another go because elements of my house were cleaned very well (the girl that did the kitchen did an exceptional job). When I got a note back from Tammy, it was terse and said something like "We aren't available on that day", to which I replied "Do you want to offer some alternate days?". She then replied "I'll look at the schedule" and I've not heard back since.

So ... that's it for these guys. Tammy's attitude over email coupled with the negative parts of the overpriced cleaning are enough to say "no thanks" to Hire a Maid.

EDIT: I made two edits to follow-up on Carol's response below. I knew it was 3 people for 2 hours but made a typo; the dollar amount reflected the correct time, so that was just an honest mistake. And upon looking at my emails further, I was incorrect that there was a delay in getting back to me. They actually responded the following business day, which is absolutely fair. One more thing to add is that Carol called me last week to threaten legal action if this review wasn't removed. I don't intend to remove it since I believe in user reviews being a valuable resource in this day and age; however, I wanted to correct the two errors I made in my recounting of the events to make sure the review is 100% accurate.

Approximate cost of services:
$240.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Jon, I would first like to apologize that we had not gotten back to you. I understand how this feels, having contacted companies myself with excellent Homestars reviews for services and their not returning calls or emails. It is frustrating and is not how we want people to feel when dealing with us.

As a point of clarification, I would like to confirm the initial cleaning of your home on Dec 11th actually took three staff only 2 hours to complete, not 3 hours as noted in your review, for a total of 6 labour hours. (Your Dec 30th email refers to this 6 hours, and that is what is shown on the detailed receipt we provided.) 

Your review says that it took a while to get a response to your initial request to resume service; however, there was not in fact any delay by us. We cleaned your home on Dec 11th, you replied to our requests for feedback on Dec 30 th (19 days after the cleaning) saying that you were looking into other agencies and would not be continuing, and then on Jan 22nd (42 days after our cleaning), you emailed us saying that our cleaning “held up quite well” and you had changed your mind and wanted to use our service again.

Unfortunately, the space we had been holding for you had been taken and there was no longer short term availability. I personally called you back promptly the same day (verified with my cell phone record) to let you know this, and I also followed up with an email the next business day confirming that we did not have availability. It was then necessary for my Manager to work through the schedule to determine when there might next be an opening. This took time and unfortunately, we dropped the ball on calling you back. I know you feel that the email exchange with her came across as abrupt as the emails were succinct. This was certainly not her nor Hire A Maid’s intention to make you feel this way. And for this, we apologize. Carol Smith, Owner.

FOLLOW-UP TO REVIEWER EDITS: Dear Jon, the reputation of our company matters to us and is what drives us each day. Our goal is to be perfect; however, if ever we do make a mistake, we learn from it. We also know that the review system is now a fabric of our society that can publicly call a company out when a mistake is made. There is, however, a great onus on the reviewer to ensure the accuracy of the information presented, in particular that it not include false or misleading statements, whether intended or not. Thank you for making the corrections to your review.

Myriam in the Junction
Myriam in the Junction
1 review Toronto, ON
10/10

Home cleaning services

After announcing to my husband that I will no longer clean the house, the pressure was on to find a company. I'm so thankful for having had a such a positive first experience. The cleaning staff was super efficient, accurate, personable and respectful. Their was a pleasant teamwork in my space, and they left my house looking like a "shining castle". Management follow up with a phone call. They responded very well to constructive feedback and I have booked my follow-up appointment. I look forward to a lasting work relationship with HireaMaid.

Approximate cost of services:
$120.00
Was this review helpful?
Company Response

Hi Myriam,

We had the pleasure of meeting when you came in to our office to inquire initially. You had me in tears laughing with your description of how marriage brought with it more house cleaning for you!! (thank you for that :-) I am so glad that you reclaimed your free time by allowing us to clean your home and that you are happy with the team's work. We sincerely appreciate your feedback! Carol Smith, Owner.

katie from Toronto
katie from Toronto
1 review Toronto, ON
10/10

House Cleaning

We have been using Hire a Maid for the past 2-months and we couldn't be happier with the service! I initially contacted them to help prepare our home for sale. They did an amazing job to help set the stage for our house listing but also helped to keep it looking perfect during showings while we were using the house.
I can't say enough positive things about Tammy and her team. We have since brought Hire a Maid to our new home and I look forward to working with them for years to come.
Thanks so much ladies for helping me and my family enjoy our home!

Approximate cost of services:
$120.00
Was this review helpful?
Company Response

Thank you Katie! Tammy shared with me the story that you told her about the dedication Josie showed cleaning your home - she is very meticulous and cares greatly. And thank you for your continued business -- it is our pleasure to help you with your home!! :-) Carol

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hire A Maid

** COVID-19 UPDATE: For the protection of Hire A Maid clients and employees, all of our staff will be wearing face masks and gloves while cleaning. We are also practicing 6-foot social distancing in homes, and are asking clients to cancel and staff to stay home if unwell in any way to ensure to protection of all. **

Hire A Maid has been proudly cleaning homes across the GTA since 2008, and has locally-based offices that serve West Toronto, Etobicoke, Downtown, North York, East Toronto, York Region and Durham Region.

Hire A Maid makes it easier for you to enjoy what matters most in life by freeing you of the countless hours spent cleaning your home.

Hire A Maid provides consistently superior quality house cleaning tailored to your needs. Each cleaning is performed according to our comprehensive quality checklist and your customized cleaning requirements. We actively seek out and act on your feedback to ensure your complete satisfaction with our work.

Our staff are professionally trained, carefully screened, bonded, covered by WSIB and liability insured.

To prevent cross-contamination between homes and enable you to use your preferred products, we use your cleaning equipment and supplies. Our work is 100% satisfaction guaranteed!

Service Area:
Toronto - Downtown Toronto, North York, and Etobicoke
York Region - Markham, Richmond Hill, Vaughan
Durham Region - Pickering, Ajax, Whitby, Brooklin, Port Perry, Uxbridge, Oshawa, Courtice, Bowmanville, Clarington

Contact Information:
Toronto and York Region: (416) 463-6243
Durham Region: (905) 668-4243

Our History:
Hire A Maid was founded in 2008 by Carol Dinn in Whitby, Ontario. Since its inception, Hire A Maid has performed more than 80,000 house cleanings and thousands of deep cleanings. Prior to creating Hire A Maid, Carol held the position of Director, Fixed Term Investment Products for CIBC and before this, she managed heating and cooling services and plans for Enbridge Home Services.

Carol’s 10-plus years of experience managing and launching successful products for large corporations and her own experience as a user of house cleaning services before founding Hire A Maid have given her company a leg up in the cleaning industry. Her extensive experience in managing and motivating staff, her highly organized approach and her customer service orientation have proven to be key ingredients in Hire A Maid's rapid success.

Carol is passionate about house cleaning and the difference her staff make in their clients' lives. "We're not just cleaning homes; we're freeing our clients of the countless hours spent on housework (or stressing about it!). It gives our clients more time to enjoy with family, friends or simply relaxing. And, it gives us a wonderful feeling of satisfaction knowing that we can make a big difference by giving our clients more time and less stress."

What differentiates Hire A Maid from other maid services is:

• A high level of professionalism. We’ve been told many times by clients that our office and cleaning staff are very professional. For many homeowners, entrusting their home to a house cleaner (someone they don’t know) is a big deal. At Hire A Maid, we want our clients to feel comfortable that they have chosen a company that is well-organized, customer service oriented and that will do its best to meet their needs and to protect their interests. Hire A Maid also has general liability insurance, pays into Workers’ Compensation Insurance and remits all government taxes. – Operating honestly and ethically is the foundation of our company.

• A focus on hiring and retaining excellent employees. All of our new employees undergo a comprehensive training program that is followed up with ongoing support to provide them the knowledge and skills to be effective at their jobs. We strive for high employee satisfaction and believe that this leads to a culture where our staff go the extra mile for our clients. Our excellent employee retention record also allows us to provide our clients with the consistency of having the same maids every visit.

• Performing “the details” on every cleaning truly is Hire A Maid’s specialty.

• We actively seek out your feedback and we guarantee our work. We want you to be absolutely satisfied with our work and we invite you to complete our quality feedback survey after every visit to tell us how we’re doing. If there is ever anything you want done differently to better ensure your satisfaction, please don’t hesitate to let us know! We value your feedback and will promptly address any concerns.

CATEGORIES
Renovation Cleaning and House & Apartment Cleaning
PRODUCTS
Flexibility to use your preferred cleaning solutions. Eco-friendly cleaning available.
SERVICES
Residential House Cleaning, Spring/Deep Cleanings, Post-Renovation Cleanings, Home Staging Cleanings, Move-In/Move-Out Turnover Cleaning Services
SPECIALITIES
Detailed Cleaning
WEBSITE
https://hireamaid.ca
YEAR ESTABLISHED
2008
PAYMENT METHOD
Visa, Mastercard, American Express, Email Money Transfer
MEMBERSHIPS
Whitby Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$200 + HST Initial Cleaning and $150 + HST Maintenance Visit
BONDED
Yes
WARRANTY TERMS
100% Satisfaction Guaranteed. Simply call within 24 hours of the cleaning and we will return to fix
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.