Hire A Maid

Renovation Cleaning
924 Pape Avenue Toronto ON M4K 3V2
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Reviews for Hire A Maid

Average customer rating:
9.8 10 (192 reviews)

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Myriam in the Junction
Myriam in the Junction
1 review Toronto, ON
10/10

Home cleaning services

After announcing to my husband that I will no longer clean the house, the pressure was on to find a company. I'm so thankful for having had a such a positive first experience. The cleaning staff was super efficient, accurate, personable and respectful. Their was a pleasant teamwork in my space, and they left my house looking like a "shining castle". Management follow up with a phone call. They responded very well to constructive feedback and I have booked my follow-up appointment. I look forward to a lasting work relationship with HireaMaid.

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Company Response

Hi Myriam,

We had the pleasure of meeting when you came in to our office to inquire initially. You had me in tears laughing with your description of how marriage brought with it more house cleaning for you!! (thank you for that :-) I am so glad that you reclaimed your free time by allowing us to clean your home and that you are happy with the team's work. We sincerely appreciate your feedback! Carol Smith, Owner.

katie from Toronto
katie from Toronto
1 review Toronto, ON
10/10

House Cleaning

We have been using Hire a Maid for the past 2-months and we couldn't be happier with the service! I initially contacted them to help prepare our home for sale. They did an amazing job to help set the stage for our house listing but also helped to keep it looking perfect during showings while we were using the house.
I can't say enough positive things about Tammy and her team. We have since brought Hire a Maid to our new home and I look forward to working with them for years to come.
Thanks so much ladies for helping me and my family enjoy our home!

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Company Response

Thank you Katie! Tammy shared with me the story that you told her about the dedication Josie showed cleaning your home - she is very meticulous and cares greatly. And thank you for your continued business -- it is our pleasure to help you with your home!! :-) Carol

Private User
Private User
Private User reviews Toronto, ON
5/10

Regular cleaning

I used Hire A Maid for over a year. The first cleaning wasn't done well but they were responded to feedback and returned to complete the job. They are best at one-time cleaning or cleaning as needed --- for regularly scheduled cleanings, the team is always different and some things get forgotten from week to week, the work was not consistent and towards the end, they would forget to turn off lights, bathroom fan, etc. Once they forgot to lock the door. When I realized I could not longer depend on them to get even the basics right (e.g., please turn off the lights when you leave), it was time to cancel. I am back to an individual cleaner - the price is about the same and she remembers what to do from week to week and she is even willing to do things like organize, tidy up a bit even though I didn't request it. Hire A Maid would never do anything over and above what was requested.

1 of 1 people found this review helpful.
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Company Response

Dear Linda,

Our success and growth to 3 locations and almost 50 employees in 7 years has been thanks to our predominantly regular clientele. Indeed, since 2008, we have performed close to 50,000 regular cleanings (not a typo, we really have done nearly fifty thousand cleanings!) and, in the last year alone, we did more than 9,000 cleanings. While we haven’t been proactive in asking our clients to give their feedback on Homestars (we need to work on this!), we do leave behind a quality feedback card each visit, and we have hundreds of these returned cards with amazing feedback from our regular clientele. Frankly, we believe that we have THE BEST customers, and we love receiving their feedback – whether it is that they are over the moon happy with our work, or want to request we make a change to best suit their needs, we take it to heart and act upon it to keep them as satisfied regular clients.

We regret that you did not contact us before posting this review to give us the opportunity to address your concerns. Everyone has tried very hard to make you happy, but it seems that was not possible at this time.

I would like to address the other points you mention. It is in everyone’s best interest to send the same team: the staff become familiar with the nuances of the home and become more efficient, and – most importantly -- that is what our clients want. Josie’s team has been your regular crew for close to a year now and Josie herself has not missed a single day of work in this time (we all wish we had her immune system!), so we are not sure what is meant by team changes. Perhaps you are referring to the change in her team mate when we moved to the new Keele office (Eugenia lived too far from it and chose to not continue) or when her new team mate was ill?

With respect to locking the door, security is extremely important to us. In your June 2014 email about this occurring, you admitted that your lock can be tricky. To prevent this from happening in the future, we successfully implemented a two-person locked door check procedure.

You also mentioned that lights were left on. It is absolutely important that a home be left in the manner in which we found it – minus the dust and dirt of course! We have received only one communication from you about this, which was immediately addressed with the team. We were unaware of any further instance. Your review mentions that problems occurred from “week to week”, but you were actually a monthly client.

We are glad that you have found someone who takes care of the extras for you. As a cleaning lady, it is likely that she is charging you an hourly rate that is lower because she is not paying into WSIB, CPP, EI and possibly income taxes (the norm with most independent cleaners), which, if your total cost is the same, means that she is allocating more time to your home to allow for doing extra work. We could certainly have done this for you as well -- we customize our services to what our clients tell us they want, but we are unfortunately just learning of this want through your review. To give credit where it is due, the staff went above and beyond their job duties this summer when they watered your garden while you were away.

We wish you all the best in the maintenance of your home. Thank you, Carol Smith.

Garland fr, Northern Ontario
Garland fr, Northern Ontario
13 reviews Toronto, ON

First Review

10/10

Cleaning service

I have tried a few cleaning services in the past and was just about to give up when I found "Hire A Maid." From the initial conversation I had with Tammy dealing with this company was a positive experience. We have used Hire A Maid a few times now and I know we will use them many more. The staff cleans the apartment until they are satisfied with every aspect of their work. The last time they came I had to stay at the apartment so it was interesting to see the process. I have to say they were cleaning until the moment they shut the door on their way out, it was really impressive. Then the next day I had a follow up call from Tammy which is another nice touch. I own a business myself and know how difficult it can be ..the owner of this company deserves a lot of credit. Highly recommend this cleaning service!

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Company Response

Your review made my day!! We are fortunate to have wonderful cleaning and office staff, and we really do try very hard to make our clients happy. Knowing that we are succeeding is tremendously motivating. Thank you for letting us know :-) We look forward to serving you in the future!

Carol Smith, Owner

Holly Dean from Whitby
Holly Dean from Whitby
4 reviews Whitby, ON
9/10

House Cleaning

I have been using the services of HireaMaid for about 5 years now. I would recommend them to anyone! What I like about them are the following: they remind me of my cleaning day (they come to my home every 3 weeks), they always arrive on the day they are scheduled to, they are prompt in responding to e-mails and receptive to suggestions, my house is always spic and span and usually everything is where I have left it (in the past I have used cleaning services who literally turn your house upside down). I very much appreciate that I don't have to 'put things back' when I get home from work! The staff who clean are very polite and even left a note for my kids from Santa at Christmas time! It made us all smile.

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Company Response

Hello Holly! I recall from my initial in-home consultation with you 5 years ago that having "the details" done really well was a big priority for you. I am very happy to see that 5 years later, we continue to meet your needs for stress-free, quality house cleaning services. Thank you for your kind words and continued business! Carol

Diane from Ajax
Diane from Ajax
1 review Ajax, ON
10/10

House Cleaning

During the past 30+ years of being a homeowner I've never had a cleaning service and was a bit reluctant in doing so. I've been pleasantly surprised how much I appreciate having someone else clean our home; live is busy and it's nice to have it all done at once! The few staff I have met over the past couple of months starting with Ashley who conducted the initial interview have been very friendly and passionate about their work and Hire a Maid.

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Company Response

Dear Diane, we know it was a big deal for you to have someone else clean your home and are honoured that you chose us. We are so glad that our staff have made you feel at ease and that you have been pleased with the Hire A Maid experience. Thank you for your feedback on our service! :-) Carol

Brenda from Toronto
Brenda from Toronto
1 review Toronto, ON
9/10

House Cleaning

Hire A Maid cleans our house until it shines every two weeks. We have a big glass shower that absolutely sparkles and all of our floors are hardwood and they just shine. It is so wonderful coming home at the end of the day to a clean house when Hire A Maid has been there. The service is reliable and the work is top notch. We've been dealing with Hire A Maid for several years now and have been very happy. Moira and Dolly are usually the team that clean our house and they are absolutely terrific.

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Company Response

Thank you Brenda! We love receiving your regular feedback. It makes the team's day to hear that you are happy with their work, and mine to know that we have made a difference for you. We really appreciate having you as a client.

Tara from Whitby
Tara from Whitby
1 review Whitby, ON
10/10

House Cleaning

Can't say enough good things about this company!!! Excellent quality of service. Cleaning is consistant and always above my expectations!!! It is hard to find a great service who is reliable, easy to work with and really good at what they do. Hire A Maid is this place. Been a customer for over 5 years and never had any complaints or issues.Don't hesitate to contact them if you are looking for a house cleaning service.

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Company Response

Thank you so much for your kind words Tara! The staff love cleaning your home and are very grateful to know that you value so highly their work! :-)

Carol Smith,
Owner, Hire A Maid

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hire A Maid

** COVID-19 UPDATE: For the protection of Hire A Maid clients and employees, all of our staff will be wearing face masks and gloves while cleaning. We are also practicing 6-foot social distancing in homes, and are asking clients to cancel and staff to stay home if unwell in any way to ensure to protection of all. **

Hire A Maid has been proudly cleaning homes across the GTA since 2008, and has locally-based offices that serve West Toronto, Etobicoke, Downtown, East Toronto and South Central Durham Region.

Hire A Maid makes it easier for you to enjoy what matters most in life by freeing you of the countless hours spent cleaning your home.

Hire A Maid provides consistently superior quality house cleaning tailored to your needs. Each cleaning is inspected by our working Team Supervisor using our comprehensive quality checklist, and we actively seek out and act on your feedback to ensure your complete satisfaction with our work.

Our staff are professionally trained, carefully screened, bonded, covered by WSIB and liability insured.

To prevent cross-contamination between homes and enable you to use your preferred products, we use your cleaning equipment and supplies. Our work is 100% satisfaction guaranteed!

Service Area:
Toronto - Downtown Toronto and Etobicoke
Durham Region - Ajax, Whitby, Brooklin and Oshawa only

Contact Information:
Toronto: (416) 463-6243
South Central Durham Region: (905) 668-4243

Our History:
Hire A Maid was founded in 2008 by Carol Smith in Whitby, Ontario. Since its inception, Hire A Maid has performed more than 80,000 house cleanings and thousands of deep cleanings. Prior to creating Hire A Maid, Carol managed a portfolio of fixed term investment products for CIBC and before this, she managed heating and cooling services and plans for Enbridge Home Services.

Carol’s 10-plus years of experience managing and launching successful products for large corporations and her own experience as a user of house cleaning services before founding Hire A Maid have given her company a leg up in the cleaning industry. Her extensive experience in managing and motivating staff, her highly organized approach and her customer service orientation have proven to be key ingredients in Hire A Maid's rapid success.

Carol is passionate about house cleaning and the difference her staff make in their clients' lives. "We're not just cleaning homes; we're freeing our clients of the countless hours spent on housework (or stressing about it!). It gives our clients more time to enjoy with family, friends or simply relaxing. And, it gives us a wonderful feeling of satisfaction knowing that we can make a big difference by giving our clients more time and less stress."

What differentiates Hire A Maid from other maid services is:

• A high level of professionalism. We’ve been told many times by clients that our office and cleaning staff are very professional. For many homeowners, entrusting their home to a house cleaner (someone they don’t know) is a big deal. At Hire A Maid, we want our clients to feel comfortable that they have chosen a company that is well-organized, customer service oriented and that will do its best to meet their needs and to protect their interests. Hire A Maid also has general liability insurance, pays into Workers’ Compensation Insurance and remits all government taxes. – Operating honestly and ethically is the foundation of our company.

• A focus on hiring and retaining excellent employees. All of our new employees undergo a comprehensive training program that is followed up with ongoing support to provide them the knowledge and skills to be effective at their jobs. We strive for high employee satisfaction and believe that this leads to a culture where our staff go the extra mile for our clients. Our excellent employee retention record also allows us to provide our clients with the consistency of having the same maids every visit.

• Performing “the details” on every cleaning truly is Hire A Maid’s specialty.

• We actively seek out your feedback and we guarantee our work. We want you to be absolutely satisfied with our work and we invite you to complete our quality feedback survey after every visit to tell us how we’re doing. If there is ever anything you want done differently to better ensure your satisfaction, please don’t hesitate to let us know! We value your feedback and will promptly address any concerns.

CATEGORIES
Renovation Cleaning and House & Apartment Cleaning
PRODUCTS
Eco-friendly cleaning products, with the flexibility to use client preferred conventional cleaning solutions
SERVICES
Residential House Cleaning, Spring/Deep Cleanings, Post-Renovation Cleanings, Home Staging Cleanings, Move-In/Move-Out Turnover Cleaning Services
SPECIALITIES
Detailed Cleaning with Supervised Teams.
WEBSITE
https://hireamaid.ca
YEAR ESTABLISHED
2008
PAYMENT METHOD
Visa, Mastercard, American Express, Email Money Transfer
MEMBERSHIPS
Whitby Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$200 + HST Initial Cleaning and $150 + HST Maintenance Visit
BONDED
Yes
WARRANTY TERMS
100% Satisfaction Guaranteed. Simply call within 24 hours of the cleaning and we will return to fix
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