Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
1648 Taunton Rd Hampton ON L0B 1J0
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Heating & Air Conditioning
Cool Flame Heating And Cooling
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99%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (112 reviews)

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Private User
Private User
Private User reviews St. Thomas, ON
10/10

Great quality service

Jeremy As maintain our pool heater for a few years. The pool heater was purchased in 1999. Sadly we had to let go of it and send it off to retirement. Dwayne Gave us a very good quote For a new heater and we were fortunate that Dwayne had one in stock. The next day it was installed by Jeremy and his helper They were friendly and did a professional job making sure it was elevated to the right height and the lines were attached well to the existing lines.

Approximate cost of services:
$3,300.00
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Company Response

Thank you for the review. Hope you are enjoying your new pool heater. thanks again.

Kelli
Kelli
1 review Bowmanville, ON
10/10

Pool heater and gas line installation

Dwayne and his crew were great! They came on the date and time agreed upon and worked hard to complete the job with no issues. They left everything better than when they arrived and provided us with clear operational instructions. They even painted the gas line to match the house. I would not hesitate to recommend this business. Can’t wait to enjoy the gas heater this spring! Thanks so much!

Approximate cost of services:
$3,800.00
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Company Response

Thank you for the review Kelli. Pools have opened early this year:) and with that the pool heaters will be working overtime. Enjoy!

John
John
0 reviews , ON
10/10

Furnace replacement

My furnace had stopped working in the early morning hours.
I Called Dwayne from Cool flame and he sent his tech Jerimy out that morning.
Upon inspection it was found the heat exchanger was corroded through. The problem was shown to me and I was given the option to repair or replace.
Since the furnace was over twenty years old I opted for a new unit, for a great price.
It was installed within two hours of my desision.
Incredibly clean work and great men to have in my home.
I highly recommend Dwayne and Jerimy for repairs and service.
In fact I have a great slogan for Dwaye
I call him " Coolflayme Dwayne"

Approximate cost of services:
$400,000.00
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Company Response

Thank you John for the review. Glad we can help and thanks for the smiles, always a pleasure. Thanks for the slogan:)

David
David
3 reviews Toronto, ON
10/10

Came to give me a quote and saved the day !

Dwayne was fantastic ! he came on time to come and take a look at a fireplace issue to give me a quote and not sure how.... the door closed and locked us out of the house. He took on his own time to help me and managed to open the house. Even though I can't review his work (yet), I just wanted to give him 5 stars for kindness and ingenuity !!

Tks Dwayne !

Approximate cost of services:
$0.00
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Company Response

Thanks for the review David. Too funny. It was my pleasure to help out. :)
hopefully we talk soon. cheers.

Hélène in Ajax
Hélène in Ajax
1 review Ajax, ON
10/10

Water Heater replacement

Thank you Dwayne and team for your great work. Our water heater was replaced quickly, efficiently, and professionally.
The best part of working with Dwayne and his team is that he only sells what we need. He gives honest advice and recommendations always in the best interest of his customers. He's our go-to guy for any gas needs!!

Approximate cost of services:
$1,300.00
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Company Response

Thank you for the review Hélène. We see this way too often customers being sold stuff that is not always required. thanks again and Happy Holidays:)

Sydney in Fenelon Falls
Sydney in Fenelon Falls
2 reviews Oshawa, ON
10/10

Furnace Cleaning

Duane and his crew were very responsive and came as soon as they could. They were efficient with both the service as well as with billing, couldn’t ask for more. Thank you!

Approximate cost of services:
$100.00
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Company Response

Thank you for the review Sydney. Have a great Holiday.

Tracey K from Ajax
Tracey K from Ajax
7 reviews Ajax, ON
10/10

Gas Fireplace Maintenance

Great service! Jeremy was prompt, efficient, friendly and gave great advice on how we can avoid issues with our fireplace in the future. He left everything spotless and our fireplace looks brand new. Thank you for the excellent service, we will definitely use Cool Flame again as well as recommend to our friends and family!

Approximate cost of services:
$110.00
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Company Response

Thank you for the review Tracey. Enjoy the clean fireplace:) Glad we could help.

PAT in Toronto
PAT in Toronto
0 reviews Oshawa, ON
10/10

New furnace

My furnace was very old and finally broke down. Dwayne came over extremely fast to assess the furnace and told us a new furnace was required. He was back the very next day to install a new furnace. We are so grateful for Dwayne and his crew to get in and get out with such efficiency. Thank you so much!!!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the review Pat. We try our best to accommodate the no heat situations as quick as we can.
thanks again:)

Lorie
Lorie
1 review Oshawa, ON
10/10

hot water tank

We were so happy with Dwayne and his staff. From the moment we called to have a quote done and the installation of our new hot water tank. Everything was done professionally very efficiently and with great customer service. Cool Flame is 5/5 all round. If you need these services Dwayne and his staff are to call. We were very impressed and very pleased with their service. Definitely will refer Cool Flame to others.

Approximate cost of services:
$1,400.00
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Company Response

Thank you Lorie for the review. It was a pleasure working with you guys.

MylesJames1
MylesJames1
1 review Millbrook, ON
10/10

Air Conditioning Install

After all the stress of moving into a new build house in a new neighbourhood, we were thrilled to have Dwayne and his team install our air conditioning system. He was great from beginning to end - from the quote, to communication, to accommodating our (tight) timeline for install. He made sure we understood all parts of our new system and how to maintain it. We will absolutely be calling Cool Flame Heating and Cooling again! 100% recommend!!

Approximate cost of services:
$3,200.00
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Company Response

thank you very much for the review. We understand moving is stressful and we try our best to accommodate when needed / possible.
See you soon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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