I hired SunnyWay to clean the outside windows of my 2 story house. When the job was finished I paid the company and they left. Shortly thereafter, I noticed that the windows behind the screens had not been cleaned. I had forgotten to remove the screens from inside the house. I called SunnyWay and reported my displeasure, feeling that I should have been reminded to remove the screens. SunnyWay immediately made a timely appointment and upon arrival offered me an apology, offered me a generous discount, and completed the task forthwith. The job was really well done.
Kudos to this company for putting the customer first.