Accu Serv Heating And Air Conditioning

Heating & Air Conditioning
167 Woodbine Ave Suite 2 Toronto ON M4L 3P1
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Accu Serv Heating And Air Conditioning
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92%

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Reviews for Accu Serv Heating And Air Conditioning

Average customer rating:
9.8 10 (265 reviews)

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hargow in Toronto, Ontario Canada M4C3G9
hargow in Toronto, Ontario Canada M4C3G9
1 review Toronto, ON
10/10

Ductless a/c in a 75-yr-old bungalow

After hauling portable a/c units in and out of my windows for 30 years, I finally decided to upgrade to a more sophisticated (albeit pricey) method. I contacted AccuServ because they currently service my gas boiler.

As indicated by others on this site, Vlad was terrific in terms of understanding my needs, explaining the options, and good old-fashioned promptness and professionalism. For various reasons, the road to an actual purchase decision was somewhat lengthy, but Vlad consistently made it clear that AccuServ would be there for me when I was finally ready. I ultimately chose a Mitsubishi unit with heads in two rooms.

Installation occurred during two days in September. Let's just say Erich, AJ and crew know their stuff. Even with the most detailed pre-planning, there are always last-minute challenges that crop up, and Erich was able to visualize solutions that made sense, both functionally and aesthetically. Equally important, these guys worked HARD from start to finish.

It's somewhat ironic that by the time I finally installed ductless a/c, there was no longer a need for cooling the house. However, the unit also has heat pump capabilities, so I was able to test that out with real success.

Everyone I've dealt with at AccuServ over the years has been professional, reliable, approachable and customer-focused. Thanks, folks.

Approximate cost of services:
$10,000.00
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lancetwc in Toronto, Ontario
lancetwc in Toronto, Ontario
3 reviews Toronto, ON
10/10

Replacing our boiler

I had Accu Serv to replacing my old boiler last year. They provided recommendations and replacing the boiler in a very efficient way. The technicians always came on time and kept the clean.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Lance, thank you for taking the time to share your AccuServ experience on HomeStars! We’re pleased to receive such great feedback regarding our skilled technicians and HVAC service solutions. Thank you for being a valued AccuServ customer, and for your continued loyalty! - The AccuServ Team

Andre Fauteux from Toronto
Andre Fauteux from Toronto
6 reviews Toronto, ON
1/10

recharge ductless unit

Accu Serv serviced my ductless unit about a year ago. I was charged for a refrigerant top up and $ 180 to insert red leak detection dye in the system. Last week I had a serviceman in to recharge the same unit and he told me that there was no red dye evidence, either no dye had been inserted or the mechanic was unsuccessful inserting the dye

Approximate cost of services:
$458.00
1 of 1 people found this review helpful.
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Company Response

Hello Andre,

We are sorry to hear that you has a less than exceptional experience with our company. There is nothing more we strive for than compete customer satisfaction.

I am not sure if the other contractor had the correct abilities or tools to conduct a proper search for the UV dye that was previously installed in your unit last July. The injection of dye and top up of refrigerant wasn't a permanent solution. We did require a second visit to complete the search for the refrigerant leak. We ask our clients to schedule a return visit in 4 to 6 weeks when it’s convenient for them. We really wish you would have called us back to give us the opportunity to re-assess the a/c as we would have gladly accommodated you in our schedule.

If there is anything else we can do to meet your satisfaction, please let us know how we can fix it for you as customer satisfaction is paramount.

Regards,
The Accuserv Team

jamemas in Toronto
jamemas in Toronto
6 reviews Toronto, ON
0/10

Furnace maintenance

I hired AccuServ to do a maintenance for my furnace as they have provided me great service previously. They were able to fix my furnace last year when ilthe furnace wont start up. The technician said, it just needed some cleaning up and the furnace is still in great shape.

Fast forward to this year, the technician they sent spent most of the first hour arguing with clients. He braggs that he is their best technician that is why customers keep calling him.

Anyway, he gave my furnace a red tag and gave us 45 days to fix the issues. The main reason was “defective heat exchanger”. The only way to fix the issue is to do a costly replacement of the heat exchanger or replace the furnace altogether. I have at least 4 other HVAC companies
to check the furnace and they did not find anything that would warrant a red tag. They all said that if the heat exchanger is in fact defective, they would have immediately turned off my gas.

However, with two young kids. My wife was so scared that we decided to replace the furnace. We went with more trustworthy HVAC company. I did not even bother listening to AccuServ when they called me to provide their quote for a new furnace as they have lost my trust.

Response to AccuServ. Please get your fact straight. To clarify, Enbridge was in our house because we smell gas and was subsequently cleared. There was never a carbon monoxide detected by your technician, Enbridge and the other technician who have experiences that range from 12 years to 30+ years. As per the infractions, Enbridge and the other experienced and from reputable HVAC companies does not warrant red tag. They were doubtful that the redtag was even submitted to Enbridge. As per the liquid leak, the Trane model that I had is infamous of having them and not from the heat exchanger.

Approximate cost of services:
$145.00
1 of 1 people found this review helpful.
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Company Response

Hello Jake

When you first contacted us, Enbridge had just left your home because your carbon monoxide detectors had gone off. Our senior technician, who followed after, identified several code infractions when he arrived on site.

The red tag, which is the primary focus of your negative review, was towards your defective heat exchanger. For your reference, we have pictures of severe water leakage and damage in the upper compartment of the furnace. Due to the nature of the leak, the senior tech concluded it was coming from the secondary heat-exchanger.

We never heard back from you after our visit, and we would have been more than happy to discuss and explain our findings. Reality is our senior technician has over 25 years experience, and novice technicians can easily overlook this complicated problem. If he had walkthrough those other technicians who visited your home via phone, he could have guided them to the same clues and conclusion.

We find it interesting that despite having 4 other HVAC companies confirming it was fine, you still went with our recommendation and replaced the furnace.

I suppose the combination of your CO detectors going off, the obvious signs of water damage and the convincing arguments from our senior tech might have been a factor.

We hope this better explains the situation. We strive for the highest level of customer satisfaction, and we're still more than happy to discuss this matter further if you wish. Feel free to call our main line at 416 269 2228 anytime.

Mitch and Valerie Solway in Toronto
Mitch and Valerie Solway in Toronto
7 reviews Toronto, ON
10/10

Install New Navien Combi-Boiler - Best of Everything!

My old cast iron boiler was 32 years old and the last thing I wanted was for it to die on me and be forced to buy a new boiler in a day or two. So, over the course of 2 months I did an exhaustive search to find the right boiler and the right company. If I was going to spend $10K or more I wanted to do my homework.

I checked out a number of very highly rated companies on Homestars. They were are very quick and pleasant to deal with. But Accuserv was head and shoulders above everyone else.

First, they were the only company that 100% knew how to deal with my exising radient heating system in my basement. Others had workarounds or needed to bring in someone else.

Second, they were the only ones that actually specified every single component that I would be getting. They even were able to itemize each one to show why they chose that component and why it was the best one.

Third, they were the only ones that gave me 100% confidence that it would be installed properly. My research showed me that 99% of boiler issues were from improper installs. Accuserv really demonstrated that they understood everything about the proper installation. Further, the prefabricate most of the build at their own shop.

Fourth, they were the ONLY ones that offered me a significant warrenty on both the service and parts - 12 years! It was important to me that the company that installs this stands behind both the products they sell and the installation. Most other companies just offered 1-year on service and the manufacturer's warrenty on the parts. Further, Accuserv's warrenty is on every single piece that they built...not just the major components - all of it.

Fifth, they were the only company that gave me the option of running my exhaust directly outside my home (vs going through my closet). They knew exactly how to do this. None of the other companies knew how or wanted to figure it out. And it worked out great!

Sixth, Vlad, who I dealt with for over a month prior to signing on, was amazing. He responded quickly to all my questions and explained everything to me. He also made it clear that Accuserv only uses the best equipment and doesn't take shortcuts just to hit a budget. If they are going to warrenty it for 12 years, they want to nail it. To me, that is the approach that I was looking for. Plus, they dealt with many different boiler manufacturers so they never badmouthed any other brand and made sure to chose the brand that was right for my needs and my house.

Finally, the crew did an amazing job. Eric and his team were super nice and very organized. There were probably 8 different folks from the Accuserv team that came by during the day to help.

At the end of the day, after all my research, the Accuserv team did not let me down and delivered on everything they promised. They get my highest recommendation.

Thanks to the team for all your care and attention! (Before and after photos below)

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Company Response

Mitch & Valerie, thank you for taking the time to share your AccuServ experience on HomeStars! We’re pleased to receive such great feedback regarding our skilled technicians and HVAC service solutions. Thank you for being a valued AccuServ customer, and for your continued loyalty! - The AccuServ Team

Russell in Toronto
Russell in Toronto
1 review Toronto, ON
10/10

Furnace repair

Kwame, a serviceman with Accu Serv discovered the problem with incredible attention to detail. He should receive a bonus for his excellent service. Thank you so much for fixing our furnace for a family with two kids and a baby! Bravo!

Approximate cost of services:
$900.00
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Company Response

Russell, thank you so much for sharing your AccuServ experience on HomeStars! We're delighted to know you were satisfied with our furnace repair services, and we truly appreciate your continued business! - The AccuServ Team

sheila g in Toronto
sheila g in Toronto
22 reviews TORONTO, ON
10/10

First Rate service! They responded when others wouldn't

My boiler stopped working on a Sunday. I called three companies ,and Alex from Accuserv responded within 10 minutes! I was away from home at the time and Alex did the necessary repairs to get the boiler working again. He even took the time to phone me and very clearly explain the issues that created the stoppage. My housesitter confirmed that in person, Alex was amazing! He also provided a VERY DETAILED assessment of the issues and repairs needed. I went ahead and booked Accuserv in to repair my boiler. This company is very responsive and professional. I am definitely going to contact them in the future for any HVAC needs. Thanks very much!!!

Approximate cost of services:
$200.00
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Company Response

Thank-you Sheila for the wonderful review of your Accuserv experience on Home Stars! We're pleased to know you were satisfied with our pricing and hard-work. I have made sure Alex received the recognition he deserved.

Best Regards,
The Accuserv Team

Private User
Private User
Private User reviews Waterloo, ON
10/10

Quick, friendly, and professional service

Incredibly impressed with how prompt, friendly, and professional this company is. Would highly recommend them to anyone. Called at 10pm Friday regarding an issue with my furnace and had a technician at my house by 10am on Saturday.

Approximate cost of services:
$200.00
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Company Response

Thank you for the great review. We work very hard to accommodate clients needs. So happy to hear we were able to quickly repair your furnace.

Regards,
The Accuserv Team

Kate in Toronto
Kate in Toronto
4 reviews Toronto, ON
10/10

Incredible service

Marcel came extremely quickly, even though it was late in the evening. He was wonderful to deal with and fixed our furnace right away. On top of all that, the price was very reasonable. I would absolutely use them again.

Approximate cost of services:
$190.00
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Company Response

Kate, thank you for sharing your Accuserv experience. We are so pleased you were satisfied with our evening availability and our fair pricing. We appreciate you continued support of our business.

Regards,
The Accuserv Team

Orlando in Mississauga
Orlando in Mississauga
1 review Mississauga, ON
10/10

Replacing Hot Water Tank, Furnace and AC

An Excellent and professional service from beginning to end. This was a tough project but they made it and fullfill our expectations. We are very happy with the job. They always try their best to find the best solutions to meet the standards of the job according to the conditions found.

Thank you Vlad, Aaron, Eric and all the accuserv people who were involved in the installation.

We totally recomend them.

Approximate cost of services:
$21,500.00
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Company Response

Thank you for the great review. We always enjoy a good challenge and your home did not disappoint. Thank you so much for the recommendation.

Regards,
The Accuserv Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Accu Serv Heating And Air Conditioning

AccuServ Heating and Air conditioning has been serving our community for over 20 years providing high quality repairs and installs. We're so dedicated to this goal that we have provided a series of guarantees to ensure your experience with our company is not just a good one, but a great one.
To learn more about our company you can visit us by clicking the buttons below:
www.accuservheating.com

https://www.facebook.com/AccuServHeating?ref=hl

Our Guarantees to You;
On time or We pay You!
We value your time! We have convenient appointment times to fit your busy schedule, 7 days a week. On top of that, if AccuServ's install team is more than 30 minutes late, we will write you a cheque for $200. We'll be on time no matter where we are on the atlas.

Straight forward Pricing.
We guarantee transparent and honest options for solving your home comfort problems. All upfront costs will be presented and explained before any work is started and will not begin without your approval.

Background Checked.
Our employees go through rigorous background checks to assure you that we do not allow criminals to enter your home under the AccuServ name. Several police and government references are used to ensure these recruitment standards are met.

Total Comfort Guarantee.
Our guarantees ensure that our installs provide reliable home comfort so that you have consistent fall, winter and spring home heating as well as dependable cooling during the summer.

No Lemon Guarantee.
All of our furnace and air conditioner installs come with a 12 year warranty to keep your world cozy. But, if for any reason a system has more then 3 failures during the first year of operation or doesn't stay at its core temperature, we will replace it at no charge and provide a new "no lemon" replacement.
Property Protection and Client Respect Guarantee.
Our technicians respect you and your home. They use due diligence to ensure your home stays clean and damage free . For the slim chance any damage is done, big or small, we will take full responsibility and pay for all repairs.

The AccuServ Difference.
When you allow an AccuServ representative to enter your home to service your needs, you can expect them to be well-mannered, clean-cut and professional. All of our staff wear popular white company branded uniforms and have clearly marked vehicles.

Accuserv Heating and Air conditioning provides you with all your HVAC needs, Including sales, installation and repair of your furnace, boiler and Air Conditioner.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Boilers, Tank-less Water Heaters, Gas Piping, Air Filtration. Thermostats
SERVICES
HVAC Repairs, Installations, Hydronics Repairs, Hydronics Installations
BRANDS
Navien, NTI, Viessmann, IBC, Rheem, Napoleon, Mitsubishi, GeneralAire, EcoBee, Caleffi
SPECIALITIES
Gas Furnace Installation Gas Furnace Service Air Conditioning Installation Tankless Water Heaters
WEBSITE
http://www.accuservheating.com
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
13
RETURN POLICY
100% Satisfaction Guarenteed
PAYMENT METHOD
Financing, Lease, Rental, Defferal
LICENSES
Gas licence, Refrigeration Licence
MEMBERSHIPS
TSSA, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
12 Years Warranty and Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.