Buyer Beware!! I used a Groupon to have Fresh Air Furnaces come in and clean my furnace & vents. The techs who arrived immediately tried forcing additional costs/upgrades down my throat (extra vents/high efficiency) and were more interested in maximizing their charge than getting the job done. As soon as they left, my condensate pump started vibrating & running extremely loud. I called and spoke to Alex, who told me the pump was incorrectly mounted and to 'stick a piece of paper' in between the pump and furnace to fix. I asked if they could send someone or if I needed to find someone else, and his response was "we could help, or you could probably go elsewhere". I wanted these guys to fix it given the problem started once they worked on the system. Alex became extremely defensive and hung up on me!
Lesson Learned - Groupons may seem cheap, but there are added costs that you need to be aware of in the fine print, and expect these guys to force additional costs down your throat. Next time I would gladly pay extra for better quality of service (and friendlier staff).
- Approximate cost of services:
- $200.00
- Company Response
Thank you for your review. Most of our customers are appreciative that they are told all the additional costs up-front - the additional costs being additional vents and charges for high-efficiency furnaces, furnaces with AC installed, etc. These charges are also listed on our coupons and are charges that most companies charge as extra depending on the package that you purchase. The furnace and duct cleaning has no impact on the operation of your pump and we advised that the noise was due to improper operation of the motor and it's mounting. As you mentioned, we did mention that we can help remedy this but it wouldn't be free of charge, which appeared to be the expectation. Groupon coupons are certainly of great value and provide a discount on basic packages. As previously mentioned in our responses, I advise all of our customers to carefully review the deals before buying them.