Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Fortress Windows & Doors
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97%

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Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (256 reviews)

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Costin in Toronto
Costin in Toronto
0 reviews Toronto, ON
10/10

Windows and doors replacement

I had a great experience with Fortress Windows.
We contracted them last year to replace all our windows (10) and doors (2). Their price wasn’t the lowest, but we decided to go with them because of the prompt response, professional and very clear quotation and, above all, Richard – the sales person. He was awesome and he answered to all our questions (and believe me, we had a lot of questions…).
The installation process took 2 days, including the cleanup. The team did a very good job: they were professional but also polite and friendly, and they answered to all my questions.
At the end of the work, Richard came to check the work and to make sure we are happy. Even now, after six months, he is still checking with us if everything is ok. Great guy.
We are so happy for using Fortress to do this big and important job for our house. Definitely we will recommend them.

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Company Response

Hello Costin and thank you for your review. We've all heard the saying that "no man is an island" and we understand that very clearly at Fortress Windows and Doors. We need our entire team to have an attitude of excellence on every job we do, even when we don't "feel" like it. One guy with a great attitude is wonderful but an entire team focused on excellence creates a synergistic energy that is quite amazing and this is what separates the great from the good. Richard is one of our team members that has proven to carry the attitude of excellence and we're proud to have him on our team. Thank you for your business, it has been our honour to serve you! All the best, Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Window and doors - Exceptional service!

Our project, an installation of a beautiful bay window, replacement of double front doors and back door including a storm door with a side window panel and multipoint locks, along with a garage side door had been planned for quite some time and we were ready to have the work done. Having had several widely divergent estimates, we noticed the quality of the work on 2 of our neighbours’ homes and called Fortress Windows and Doors. Steve Mercer returned our call promptly and came out to give us a quote which included all the windows as well. The cost was neither the most nor least of the received estimates. As other home renovations are currently in process, we decided to postpone the installation of the remaining windows for the time being. An approximate time was suggested for the work but unfortunately covid restrictions began creating major disruptions across industries affecting the supply chain of materials. As soon as the units and materials became available, a start date was decided upon. The team came out at the date and time agreed upon and efficiently completed the installation in a day (surprisingly, a day ahead of time) with a few minor touch-ups by Steve the following day. Covid-19 precautions were taken. At all times, the work was organized and clean-up was ongoing throughout. During and after installation, Richard and Steve explained the process and Richard ensured that we understood the operation of the new windows and the new door locks. Steve M. followed up with me a couple of days later to answer any of my questions

The quality of the work and the beauty of the new window and doors have exceeded our expectations.
Steve, Steve, Richard and the team were very professional, respectful and friendly. The customer service was exemplary from the time of the initial call through to the completion of the work. We will be having the team back to replace the other windows. Thank you so much for your professionalism, thoughtfulness and care.

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Company Response

Hello and thank you for your feedback and review of your experience with Fortress Windows and Doors. It was our pleasure to transform your home into a new and exciting look with the double doors and a new bay window! The multipoint lock really adds to the security of your new front door system as well. We bring great value to our clients with top quality products and exceptional workmanship which is why we continue to set the bar in the window and door industry so high! Excellence doesn't happen by accident it happens because we care about our clients, and strive on every job to be the best in every aspect. Thank you for allowing us to serve you and creating the new bay window you've been " dreaming about for years". It's our honour! All the best, Steve and the Fortress Team.

Albert A.
Albert A.
3 reviews Vaughan, ON
10/10

Front Door and Rear Sliding Door

Fortress Windows and Doors replaced my Front Door and my rear sliding door today.
I am a repeat customer and am extremely happy with the quality of the product as well as the service provided.
Highly recommend.

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Company Response

Hello Albert, thank you for your review and thank you for your continued confidence in Fortress Windows and Doors. Repeat customers are a sure sign that we're doing something right! We truly appreciate the fact that when you need the services that we provide,. that you have us on speed dial. All the best to you and your family! Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement East York home

I had a great experience with Fortress Windows. They (Richard) responded quickly to my request for a quote to replace all of the windows in my main floor and upper floor and proposed a solution for a bathroom window replacement in the process. Communication re: start date and what to do to prepare for the install was excellent. The Fortress came on the scheduled day and completed the install of all of the windows as well as the outside work and clean up in one day. It was awesome. Richard also followed up with me after the work was completed to check if I had any questions or issues. Fantastic company and very professional.

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Company Response

Hello and thank you for your heartfelt review. We do strive for excellence on every project we do because we know that this will result in satisfied customers, and satisfied customers is our foremost goal. Richard is great because he leaves no stone unturned so his clients don't get any "surprises"! Sometimes surprises are great, but not when you're doing a renovation project! We, at Fortress Windows and Doors are thrilled that you are a satisfied customer and we wish you all the best! Steve and the Fortress Team!

John in Richmond Hill
John in Richmond Hill
1 review Richmond Hill, ON
10/10

Exceeded my expectations

It was warm right after installation so, it felt like spring in my house with the better ventilation of my new windows and the clarity of the new glass. Then, when it got cold, the house was warm and toasty from the improved insulation. So I'm really happy with the 15 windows and secured sliding patio door that Fortress installed for me this March 2021.

Fortress wasn't the cheapest alternative but it wasn't the priciest either. But dealing with them was great as Steve patiently answered all my questions and made some valuable suggestions. Then, when it came time to install, all I had to do was clear enough space in front of each window for them to work and they took care of the rest. By electing the brick to brick option, Ashot and his installation crew produced a fit and finish that was miles ahead of my builder's original efforts: just beautiful.

Bottom line is that Fortress is a pleasure to work with and I would recommend their product to anyone considering an improvement to their windows or doors.

1 of 1 people found this review helpful.
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Company Response

Hello John and thank you for your review. I found John to be a very informed and articulate individual from the first time we met. When he informed me that he wanted Fortress Windows and Doors to do all the windows and patio door in his house, I was pleasantly surprised. Our efforts and attention to detail paid off with a very satisfied customer and this, above all, is what makes running our business such a delight! We're not perfect, and will, from time to time make a mistake, but I have learned that it's not what happens that is so important but rather, how you handle it. We will always go above and beyond to make sure our clients are happy. Thanks again for your business John! All the best, Steve and the Fortress Team!

Carlos in Scarborough
Carlos in Scarborough
7 reviews Toronto, ON

First Review

10/10

Installation of small basement window

Long story made short, a rodent invasion led to a complete demo and renovation of our basement. After going back to the company that installed the majority of our windows in the past, I was turned down by saying they could not do such a small job; more important to me, they would not honour a past client and help a family dealing with a troubling situation during an unprecedented time.

After looking through the Homestar listings, I found Fortress. My inquiry was replied to in under 3 hours by Steve, and in a few days had Richard survey the issue and offer several solutions. What I appreciated the most was that Richard was more concerned with helping my family than fast talking me and making the biggest sale possible. This company truly appreciates people! For what several companies told me could not be done, Fortress did it with empathy, skill, and speed. They worked with my budget, appreciated my time frame, and did an exceptional job. To Steve, Richard, and the Fortress Crew, my family thanks you! You helped us through an extraordinarily difficult time, and with an attention to care that puts you miles ahead of all your competitors. Wishing you all continued success!!!!

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Company Response

Hello Carlos, thank you for taking a few minutes to write about your experience with Fortress Windows and Doors. There is a little saying that goes like this... " people don't care how much you know until they know how much you care". There is a lot of Truth and Wisdom in that little saying. We decided long ago to bring Quality Integrity and Value to our clients in an effort to set the bar high for the entire industry. I've heard too many stories like yours where a company wants your business, but ONLY when they can grab the big bucks from you. To us, this is despicable and shows the true philosophy and integrity of that company. We are glad we were able to help you out of a tough spot and wish the best to you and your family! Steve and the Fortress Team

Cheryl
Cheryl
1 review Ajax, ON
10/10

Window replacement.

We ordered 6 new windows and a storm door in November 2020. Due to Covid the windows were delayed by about 6 weeks and were installed the beginning of February 2021.

Our new windows are beautiful and Steve, Steve and Ashot did a fabulous job from beginning to end replacing our almost 40 year old windows.

The house is warmer and our Yorkie loves his new bay window.

Thank you Fortress Windows and Doors.

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Company Response

Hello Cheryl and Todd... thank you for your review and thank you for your patience. The Covid protocol and the delays that ensued have been a little "trying" for us all. I love the new look with the bay window on the front of your home, it adds great curb appeal, extra spacious feel in the living room and an amazing new "lookout" point for your cute little fur baby. It was truly a pleasure working with you to beautify your home and create a much more warm, comfortable and energy-efficient living space for you. A special "shout out" to Todd for his help on the jobsite as well 😀. All the best, Steve and the Fortress Team!

Cathy
Cathy
3 reviews Oakville, ON
10/10

replace double window with a sliding door

Fortress has a most professional and efficient team. They installed the new sliding door most efficiently and with great work ethic. I am extremely happy with the end results and would recommend this company without any hesitation.

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Company Response

Hi Cathy, we appreciate your business and your review! I would also like to thank you for your endorsement. We really do care about our clients and the integrity with which we operate our business. We bring top quality materials, exceptional workmanship and great pricing to our clients and what this does is brings great value to the entire process. All the best, Steve and the Fortress team!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Quality Windows and Doors and Excellent Service

Fortress provided a high-quality product and service at a great price. The service guys were so polite and courteous. Their setup was neat and didn't really make a mess and they cleaned thoroughly after they were done. They were also very friendly. The entire process from start to end was enjoyable and everyone was so helpful. We love our new windows!

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Company Response

Hello and thank you for your review. We are thrilled that you had an excellent experience with Fortress Windows and Doors. Our warranty has been said to be the best in the industry and we believe it is. That said, we hope you never need to use it! One of the signs of a professional installation is that we don't get service calls but whenever humans are involved there is always a potential for errors. We aren't perfect, but we strive on every job to complete it with excellence! Thank you for your business! Steve and the Fortress Team

Liam in Barrie
Liam in Barrie
1 review Barrie, ON
10/10

Window replacements

Great job ! They replaced two old windows. There was some delay in installation as they had problems in materials (glass) procurement. I’m happy though with the two new windows.

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Company Response

Hello Liam, thank you for your review. This year has been challenging for everyone for many different reasons. Getting products in a timely fashion has been especially problematic because of Covid restrictions and logistics issues. We would like to express our gratitude to every one of our clients who see and understand the extreme circumstances we face and are patient and gracious through the whole process. Trust me, we want to get your project done as soon as we possibly can, we're on your team and great customer service is something we aspire to every day! All the best, Steve and the Fortress team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
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