Private User reviews West Vancouver, BC Joined 2016/08/13

First Review

0/10

No show for AC repair.

Heating & Air Conditioning review in West Vancouver

06/27/2018

Unreliable.

Called on a Friday regarding a broken home AC unit, made appointment for a Wednesday. I was promised a call on Tuesday with a specific time window. Great!

Tuesday comes and goes with no phone call.

Wednesday, I'm getting anxious. It's my birthday and I don't want to sit around all day waiting. By 11AM I haven't heard from anybody. And nobody has shown up. So I call. Nobody answers. I leave a voicemail message.

3PM. Still nobody at my door. And no call back. Fine, I ring again, explain the situation, and am promised an immediate call back. I open some champagne for my birthday while I wait....

5PM. No call back. No technician. No working AC.

Why oh why do you make it so hard to give you my money?

Job Price

Approximate cost of services:: $200.00

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Company Response

Dear Matt,

Thank you for expressing your opinion regarding our services.
We have made several call before and after reading your review to offer you a totally free service call as way to apologies for all your troubles.
We are a professional business with a 100% customer satisfaction.
I am very sorry, we were not able to fulfill your appointment at this time but that specific day, the service truck assigned to your service call broke down. Therefore, it was impossible for us to fulfill all our commitments.
Feel free to contact us anytime and we will be more than happy to make this right.
Best regards,
Ricardo Chappa
Riroxs Service Manager

Riroxs Refrigeration

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