The Blind And Shutter Outlet

We were looking to have California shutters installed at our home for both downstairs and upstairs.

The sales rep who had come to our home for the free consultation was very nice and offered us the best choice for the best price, we even had a nice chit chat with that person.

When it came for the installation of the blinds, the installers came on the set day, and prior to the arrival, a week before, the receptionist had called us to reconfirm the appointment.
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On the day of, the installers had given us a call to say that they would arrive within the next half hour. This was exactly 30 minutes before the set time frame of 11am to 3pm. So they showed up at 2:30pm exactly.

They came and installed the California shutters efficiently and on a timely manner. They were very friendly as well. However some of the shutters would not fit the frame in which the windows could be opened as it conflicted with the window handle. They said they will measure it and call us back for a set date to finish the project.

This is where the issue came into place. After receiving a call back from the receptionist at the office (labelled as The Blind Factory on the caller id), she said the installers will come to our house on Wednesday between 11am to 2pm. They did not show up at all, nor give us a call. So we called the next day as soon as they opened and she said she'll send them out again within the same time frame. They never showed up again. We then called the receptionist and informed that the installers did not call nor come to finish the job.

The receptionist then mentioned that we have to call the installers ourselves and ask them to see what time they could come, etc. At this point we were pretty unsatisfied with the service and told her that if they don't send the installers the next day i.e. Friday, then we will make noise. It got pretty inconvenient as we had to change our daily schedules and take time off from work which is pretty hectic as it is.

Eventually and finally the installers came in the morning at 8am sharp and finished the job properly.

There was still some shoddy work present, but its pretty minor.