White Lilac Cleaning

First time using their service. The ladies were very nice. They showed up 30 minutes late. The one woman said they wouldnt be able to do both floor's( this wasnt what i understood as I discussed this ahead of time with the director of the service). There were garbage bags from my bathroom left on a stool and on a cabinet. I had cleaned my house before they came so I know what my "clean" is. The one girl said she would wash my floors...the bedroom floor was not done and the kitchen floor was not done. The den was left undone. Hmmmm, not satisfied with their service.

I have a 2 story house with a finished basement. I normally e-mail the owner Sev, to book White Lilac "on demand" every month or 2 when I am hosting a party or expecting house guests. There are always 2 cleaners (usually including Charlotte who is great) who do a thorough job cleaning all 3 floors within 5 hours. Generally, 1 of the cleaners is someone who has been at the house before. On my last cleaning there was an issue with a new team of cleaners who forgot to clean our basement and did not do a stellar job on the other 2 floors but I contacted the owner right away and they agreed to discount our next cleaning so I will give them another try.

I vacated a home I was renting in Okotoks, and hired White Lilac to do the 'move out' cleaning before I left. The home was subsequently put up for sale, and the owners advised me that they had to reclean the entire house, particularly the bathrooms. (I hadn't checked everything out after the clean because of time constraints.) I was extremely disappointed to hear this because I wanted to leave everything in pristine shape for my landlords, who were good to me throughout the 4 years I lived there.

I needed help keeping the house clean after a stay in hospital last year with breathing problems. Sev at White Lilac in Okotoks was amazing, sending a professional team out to us every time we asked, making sure that the place was spotless and helped enormously in my recovery. I have recommended ths firm to my friends, and will continue to use their professional team of cleaners for as long as we live here.