I moved into a different house that had an existing water softener in it. The softener wasn't working so I called Culligan to take a look at it to see if it's fixable. They charged me $135.45 to look at it. I paid the guy $136 cash and he checked off paid by cash on the receipt. We later got a letter saying that we owe them $135.45, so I called and was told by someone there that they got a new computer system and to ignore the bill. Then a month later I got an overdue notice. After a few more phone calls and scans of the receipt (which I also believe is proof that the balance was paid in full by cash - it did say paid with cash), they had to talk to the rep that came to my house and see where they were out $135.45 to see that I indeed paid it. Awful. In the midst of all of this they sent a high pressure sales person to try and sell us a new water system. 0 stars for sure.
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