So this company came from a friend referral. He seemed nice over the phone and we told him the make of the tankless water heater on the phone. He doesn’t repair that make so couldn’t help if it was under warranty but failed to mention that on the phone. He came the next day (didn’t think it was important enough to come on a Sunday so he came on Monday), saw that it was leaking (which is a warranty issue) and still didn’t mention that he can’t fix a warranty issue . He somehow got the hot water working and put a Tupperware under to catch the water, and left the gas and water on. The only good thing he did is tell us to call the people who installed it. The people who installed it came after this person and immediately shut us down because it was a safety issue. Also, not only did he leave us in an unsafe predicament he charged us for a full service call and then we had to pay the next place for a full service call as well. He wasted our time and money and all during a pandemic!!