Timberjack Tree Service

James and his crew were out today to remove a number of dying ash trees. They showed up on time, completed their work in an efficient and timely manner and cleaned up after themselves. This is the second time I have used them and would recommend them.

In May 2017, we hired James to remove a tree from our backyard. We had a set price of $1,500 dollars which was agreed upon by both parties.
Work that was agreed upon was to cut down the tree, remove all brush, cut the stump in 18 inch lengths and grind the stump down so that grass can be grown above.
A crew showed up, cut down the tree and removed the brush as promised. It was a long day, and the crew left with hopes of returning days after to cut out the stump. Days followed and because of weather, the work could not be completed. Nice weather arrive and his crew showed up and tried to grind out the stump. He also mentioned that he under quoted me and needed an extra $400. I was caught off guard by the sales tactic, but felt that as long as the grinding took place I would give him an extra $200, meeting him half way.
After the grinding was completed to his acceptable levels, they left without customer inspection. The stump was deeper in the middle but barely broke the grass line on the parameter. As a result, we called and emailed James but to no response or customer satisfaction. Attached is an email trail to show the lack of professionalism when it came to delivery and meeting the customers needs.

From: K
Sent: Tuesday, May 16, 2017 5:54 PM
To: jamesbourjeaurd@yahoo.ca
Tree Removal
Hello James,
I am emailing you‎ this message with the hopes of receiving an explanation from you that will help me understand why we still have a large portion of a stump left in our backyard.
I know it has been over a week since you and your team were here to take down our tree and remove our stump, but today is the first day I was out looking at the left over wood.
While a large part of the stump has been ground away, there still remains quite a bit left that will make it impossible to sod over.
I do recall you saying to me that there was no evidence of a stump left, just before you left that day.
Part of our agreement was the removal of the stump. I am sincerely hoping that this can be worked out, as I am ‎left unimpressed.
Please let me know your thoughts!
Thank you.

From: K
To: jamesbourjeaurd@yahoo.ca
Sent: Sunday, May 21, 2017 2:43 PM

please take a picture of area of concern
James

From: K
To: James Bourjeaurd <jamesbourjeaurd@yahoo.ca>
Sent: Tuesday, May 23, 2017 12:01 PM

Please see attached.
Thank you,

Three emails sent back and forth and then this exchange.

On Jun 19, 2017, at 9:58 AM, K> wrote:

Hello James,
Am I to assume that you will not be coming back or sending anyone to finish off our stump?
We are getting ready to move on our back yard, and would like to know.
If you could either email or call it would be appreciate it.

From: James
Sent: Monday, June 19, 2017 5:46 PM

Yeah I'll send my wife over tomorrow she'll cover it with soil and seed it and show you it's finished!!!!!!!!!!!!!

On Jun 19, 2017, K> wrote:
Wow!!!!
Thank you for your response, but we don't need your wife.
We will agree that this job is done, and will be sure to express our satisfaction with this experience‎ through online reviews.
Thank you for your time!

Three years has passed and the grass still does not grow without daily watering.

These are the facts behind our story not opinions.

James and his team from Timberjack Tree Service came out to my place promptly to give a quote on tree removal. Was not easy as the trees were surrounded by homes. These guys got it done safely and the took everything with them when it was done. I would recommend them for any sort of Arborist work needed!!

I recently used James and his crew to remove 3 large birch trees that were a threat to my cottage in Muskoka district. I received a very reasonable verbal and written quote. They were on the site when promised and safely dropped all trees. I felt confident in his ability .

Mark

I had a 60 ft maple to close to my house. I had Timberjack come out and quote me $500 to drop the tree and roll sections into my adjacent bush.
His crew arrived late in the day. They were very knowledgeable and capable and dropped the tree as planned........
it became apparent that his saws (2) were not sharp and they struggled cutting the tree up in rollable sections.
With several large sections left on my lawn he told me he had done all he could for $500....I have an injured arm and was unable to use my own saw and James told me he would only finish if he could use my saw. I had no choice but to let him use my equipment (saw and ladder) so that he didnt leave me in a mess.
He still took my $500 with not even a sorry.
His guys are great and he knows what he is doing but I will never have him back

Timberjack was very professional, on time, reliable, and even cleaned up afterwards ! We will definitely use this company again for future tree removal. Thanks for a great job James and crew!

Great service! Timberjack Tree Service was fast and thorough, they removed 2 trees and stumps quickly from my yard. Their prices are great and I would recommend their services to everyone.

After a damaging ice storm, our large black walnut tree had a huge branch very high up in the tree that was badly damaged and very close to cracking off completely. James and his great crew safely and efficiently removed the branch and several others to keep the tree in balance. They cleaned up totally and this job was done in a very professional way. James has taken trees down from our property before and in those instances, again, a great job was done. I will continue to hire Timberjack Tree Service if needed in the future. Thanks James, and all your crew!

We had a huge Maple that was causing problems with being to close to the house. James and his crew came out and took it away in a day. I was worried about how close it was to the house and power lines but it was no problem for this crew.
Thanks guys

James and his crew did an amazing job, removing a large pine, and trimming some other maples. They are very hard working, and did a complete job cleanup, and also was kind enough to leave us some maple for firewood. It was important that he have insurance, and he had no problem showing me the documents. He and his crew are very professional, polite and efficient .Thanks James and your crew , I will certainly use you again!! and thank-you for your knowledge of trees!