Home Depot Canada Installation Services

I could not be more dissatisfied at the entire year-long and counting process working with Home Depot to complete a kitchen renovation for my mother who is a senior citizen. The entire process was riddled with lack of communication, inconsistent communication, design errors, delays, and an overall fragmented team that does not communicate together. Not once did a project manager, designer, or anyone from the executive resolution level (when we had to escalate) visit the job site. you would think at the executive resolution level that you would receive specialized and thorough care. Instead, its a level of resolution that bullies their customers into submission using threatening language. Im currently awaiting response and no one has responded in over a month now. There are leftover materials sitting in my mothers home, which they would not pick up until we agreed on how to finish final details that stemmed from a large design error. These materials have been sitting in her home for an entire year. When I did not agree with their solutions and kindly implored them to continue discussions with us in good faith, I received responses, forcing us to end discussions and then received no response at all. I cannot believe a company with a name as notable as the Home Depot treats their customers this way. I am absolutely appalled. Its been a nightmare. Never again.

It has been 2 months, painting still not finished, rug just got completed, the little amount that was painted was very messy, splattered everywhere , left tools and pails of paint everywhere for weeks while no one is working, Do Not Even consider these Very Unprofessional, sad Excuse for contractors.

I have put in a request for a quote September 9
Today is September 18
I have called 3 times to find out why no one has called me
All they do is say someone will call.
Useless
Still waiting for the call
I will Never use this service again

Bad customer service and communication with clients. I will never ever deal with this store any more..

Im old enough to remember when customer service was important. It got you business. Today it doesnt matter, everyone seems to have poor customer service. Purchased a fridge at Home Depot and arranged a delivery date of July 4th. It came and the guys said they couldnt get it in the house, the screen door had to be removed. My wife couldnt do that and I wasnt home. They left it in the garage and we booked another call for the 6th to bring it in the house. No one showed up. Rebooked for the 9th, but then had to cancel the guy who was supposed to hook up the water. They came in the 8th and the delivery guys were angry at the first guys, said there was no way the screen door had to off, the just had to take the doors off the fridge. I had the screen door already removed but they still took the doors off the fridge. Rebooked the water hook up for the 24th as we were going to be away on vacation. The 24th came and the guy called me and said they were too busy to get to me today, they could come on the 25th or 26th, both of which were not good for me. I had also cancelled an appointment in the morning that day. Said he would get here before 10:00 tonight. Left me feeling very unimportant. He blamed it on Home Depot giving them too much to do, but Home Depot head office told me that the installers book their own appointments. Typical pass the buck. They got my money for the fridge and dont really care what happens after that.

The hood fan was slapped in and he left. He said yes there is a problem with it and made no attempt to fix it. All it needed was some foam tape. The appointment for a call back for repair was a no show. I ended up removing it and repairing it myself. When I complained and wanted my money refunded for the install I was ignored. Never again. Home Does not care about it's customers. Lowes is better.

Very bad services! Contractor is not professional at all, neither responsible nor trustful. Technician cannot do much with a little challenge. He left the job without solution. He pretended to take pictures and send to his co-worker and promised to be back soon. However, he disappeared since then, no response to phone call, to text message, to voice message. He just let it be. Customer was just be ignored. I was suffering for almost two weeks. Finally, I have to cancel this installation service and look for another contractor to solve the problem. A nightmare! I would not recommend this company
and would not use his services anymore.

Guy charged his phone without asking permission which is fine then he broke outlet then left very fast.
Then the technician came to fix has a bad attitude, bad comments towards woman. Not very pleasant experience.
Its my first time purchasing product from home depot and its not a good experience.

Terrible unprofessional technician, pretinding the job requires more parts and need to come second day and charge another service call plus parts. Bargaining about payment before completing the installation. Leaving the workplace very dirty.

VERY BAD, THE GUY USED MY TOWEL TO CLEAN HIS MACHINE AND THE FLOOR OF MY BATHROOM