Home Depot Canada Installation Services

Please be aware and DON'T order any installation from Home Depot, or you are for a nasty surprise!!!
We requested new quartz counter tops for our new kitchen which cost us almost $3000, after 3 weeks they showed up with the wrong size and had to reorder them. We explained that we haven't had kitchen sink for 5 weeks now and can you at least hook up our sink and faucet temporarily and after many many calls and discussions they finally agreed to do so. However, after 6 days now, and calling numerous times to follow up on the status of this plumbing and why no one called us for an appointment or come to hook up our sink, I got Home Depot's installation phone number and found out that they had my phone number wrong (can you believe that!!!!!!!!) I mean, a big company like Home Depot has lost its communication link to get the right phone number. Now they say, "oh, ok now someone will call you to set up an appointment", what the h$#@? someone call us to make an appointment for God knows when!
When I called back their Project Support Center and finally talked to a person in charge, he says, it is impossible for our installation dept. or anyone who has access to your file to have the wrong phone number. SO, someone is being dishonest with us and giving us run around. THIS IS THE WORST EXPERIENCE WITH AN INSTALLATION! We've been washing our dishes in our bath tub for all this time and obviously they don't care.

We shopped around and Home Depot had best prices and installation. The clerk at the store was very informative and helpful. Ordered the door quickly and fully explained the process. The installer contacted us, came out to measure the door and provide an installation date. Door arrived on time and was professionally installed by the installer. He was extremely knowledgable and went the extra mile to ensure the door was installed correctly. Overall, a superior job completed by all.

Mike Ross and his assistant Jack phoned prior to scheduled arrival. They were courteous and professional. Mike took time to explain what they were about to do. They were careful handling my furniture. They were thorough in cleaning our couch as well as our carpeting. Mike offered other services including sanitizing and 'ScotchGuarding' which we declined as not needed due to low wear on the carpets. I will call them again when we need our carpets cleaned again.

Home Depot installed my roof but left my eaves troughs full of roofing debris which completely blocked the downspout. They also removed my neighbour's encroaching eaves trough and did not replace it. All of this could not be seen from the ground level. The net result, several months later, was extensive water damage to my house that led to serious mould problems.

I've been trying to work with Home Depot for almost 2 months now to get them to take ownership of the damage caused with no resolution.

Highly unprofessional. I've heard similar stories from other people that have used them as well.

Recommendation -- DO NOT USE!