True North Underpinning

True North Underpinning are phenomenal. Their quality of work and knowledge of this specialized field is the best in the city without question. In addition to their skillset the whole team is very friendly and professional - from the owner Daniel, who is always available, right down to the on-site team we had of Josh, Aubrey and Keith who were available to answer any questions we had and kept a tidy and well organized worksite. They were on schedule and hardly impacted our lives as we lived and worked from home during the underpinning process. Our project was roughly 750sqft and we finished our basement with underfloor heating and concrete floor which we are having polished this month. When our project was complete we were truly sad to say bye to the team they were so lovely!

Daniel and his team at True North did an excellent job on our basement underpinning project. The workers were very professional. The work was excellent. The project was completed on schedule and on budget. Daniel was very responsive and accommodating when changes were required to the project as a result of the discovery of unexpected conditions. True North is an excellent contractor, and we are happy to recommend them.

Daniel and his team fit us in to their schedule last minute when we learned the house required the basement to be dug out and new sewage lines put in. Communication throughout was top notch as was his team - an incredible group who were courteous, punctual and extremely hard-working. They are valued and highly recommended!

We are extremely happy with the service we received from True North Underpinning and highly recommended them. From start to finish they were extremely responsive and professional. Their workers were friendly and polite and we even received compliments from the neighbours about how nice the crew was.
Daniel answered every phone call and the job was finished in the exact time he quoted. Consider yourselves lucky if you are able to book them for your job!

I couldn’t be happier with how True North Underpinning handled our basement project. Hardworking and friendly crew, efficient management and great customer service.
As both a customer and a GC I look forward to working with True North again.

Great to deal with
True professionals
During these trying times it was hard to get any projects started but Daniel and the boys came over and got the basement reno done

From the very first point of contact, Daniel and his entire crew have been excellent to work with. I contacted True North after reviewing many other contractors on Homestars.

Our job consisted of removing and replacing the existing basement cement floor, replace all the drains, water proof the basement and also remove and replace the garage cement floor. We did not do underpinning, because the height of the basement is fine. Daniel recommended putting in a backwater valve and sump pump. While we were at it, we added radiant floor heating.

The job started on time. The entire crew worked fast, kept me informed, cleaned-up as much as possible each day and was very courteous. Daniel would always check with me to make sure the work was done to my satisfaction. With any renovation, issues come up, but Daniel kept me informed and offered suggestions to over come the issue. We are extremely happy with the work and highly recommend True North.

We recently worked with True North to underpin the basement in our semi-detached. Daniel and his crew were absolutely wonderful to work with.
From the start Daniel made himself available to answer our many questions. He even went above and beyond to speak with our neighbour to help get her permission to underpin the party wall.
We were worried about the disruption since we were working from home through this, but the team onsite were minimally disruptive, always courteous and very punctual. Everything was well organized and we felt extremely comfortable and at-ease throughout the process.
The project started and completed more or less on schedule and on budget.
Overall, we're really happy we chose to work with True North and would not hesitate to do so again.

The True North team were great to work with from start to finish. There were a number of problems encountered throughout the process (none of which were at fault of True North) and Daniel + his team were instrumental in finding solutions every step of the way.

Going into renovations, we were most concerned about underpinning, though it ended up being the smoothest portion of it all, thanks to True North.

Daniel came recommended by a few friends and he absolutely did not disappoint. We had a few quotes for underpinning the basement, and he spent the most time of any company (by far) looking at the basement to ensure the quote was clear and accurate, and explaining the process to us. The crew who worked on our basement was fantastic - John, Kevin and the rest of the guys were always here bright and early, super friendly and kept the worksite clean, and did their best to cause as little disruption to us (working from home). They made what could have been a stressful experience very easy and an all-round pleasant experience. Daniel wasn't on site but was available for any concerns that arose. Thanks for the great work, would highly recommend!