Ontario Power Air Duct Cleaning

I brought these guys in a few years back because they are listed on Mike Holmes site as reliable duct cleaners. I paid a fortune because I thought they were professionals since Holmes listed them. 2 years later I had to get it done again because my filters were dirty and neeeded to be replaced every couple of months. When another company came in this week, they showed me that my return ducts were filthy and NEVER cleaned. i.e. since no access holes were cut in the return ducts, how could they have been cleaned? I would NOT recommend OPADC. I am out close to $500 with little to show for it. There are better companies listed on Homestars that you should use. What does Holmes always say, "Do it right the first time"? Not these guys.

My house had recently been renovated when I asked these guys to come over. The vents were really dirty before they came, and very clean afterwards, so I would say that they had done a good job. That being said, we still had tradesmen in the house and it had yet to have the post construction clean up, so I can't speak to the kind of mess they could have made or not. I didn't find the guys to be rude, but there really wasn't too much need for conversation. They came, they vacuumed out the vents and they left.

when we were looking online for an air duct cleaning company we ran into a lot of bad reviews. So we called about a dozen and found that the person on the other line at ontario power a.d.c was the most knowledgable and most willing to answer our questions. We hired them and as it turns out they came to our house and did a great job and even answered more of our questions. They did try to sell us some extra services relating to ducts/furnace stuff but didnt push it when we declined. Actually we were surprised when we were willing to pay for more work on dryer cleaning, he checked and said it wasnt necessary - he could have said we needed to and taken our money!
Anyway, all in all very friendly, knowledgable, and honest. We will recommend them.

Service was excellent, professional, would highly recommend service to anyone. They were cheaper then several other places when we called around. They used brand new equipment to do a very thorough cleaning.

First, this company does not seem to know who they are - they are in the YellowPages and use invoices that show "Quality Air Systems", but have uniforms, trucks, and Homestars labelled as "Ontario Power Air Duct Cleaning".

When the labourers arrived, they did not introduce themselves, but asked us to let them bring the hose through the back door. We later found out that the hose had had gas spilled on it from an open gas can and had not been cleaned prior to entering our home.

They drilled new holes in the ducts instead of using the existing, serviceable ones. They also caused minor damage to wall corners and dented our ducts. While they did remove dust from the ducts, they did not use a drop cloth nor cared that dust was spewing out the remaining vents took several weeks worth of cleaning to finally get rid of.

We were upsold on sanitizing, furnace cleaning, and a replacement humidifier pad, but we can't say we got value from it...

After doing extensive research, I booked an appointment with this company. The technician that showed up was rude, sarcastic and had a horrific attitude. I placed a drop sheet on our carpet (as we just had it cleaned) and from then on, it went downhill. Apparently, the tech was offended. I asked the tech for his name (he didn't introduce himself), nor did he explain what he was about to do. When I saw him cutting large holes in the vents I was concerned and asked if it would be left like that. He said he would seal them up, after I had paid him! He quoted his price to me twice and reminded me (twice) that he was from "Ontario Power Air Duct Cleaning" NOT Ontario Duct Cleaning. When I asked him about the infrared camera inspection, he said it was "extra." When we showed him the website page, stating it was free, he started a debate with my husband, "Yes, it's OPTIONAL, do you want it, yes or no???" At that point, we'd had ENOUGH. I was angry and upset and told him not to talk to us that way, it wasn't right and I was not comfortable with him doing the service and could he please leave our home. I called the office back to inform them of the situation and was told the owner would like to speak with me. I arranged a time for him to call (9-11 am). At 10:45 am, I had enough and had to leave, so I called the office to tell them. Sure enough, the tech had his side of the story and of course, the owner was siding with him. The most appalling part is that this tech is the most requested??? I'm sure this tech has learned his lesson and smartened up since we "finally" told him off, so I'm quite sure he will be nothing but polite in the future and the owner believes this. Very sad since this company is listed on "Mike Holmes" website! Unbelievable!! I will NEVER refer this company to anyone. In my personal opinion and experience, be WARY and don't bother with the headache and frustration. It was a stressful situation that I won't forget.

Extremely unsatisfied with the service rendered. They arrived early without phoning ahead. We found a large quantity of debris remaining in the return air duct after the supposed "cleaning".

In addition, they cut additional holes in the duct work in order to do the cleaning which was completely unnecessary since I already had the ducts cleaned previously. The newly cut holes were not sealed properly and I was left to do that myself. The video camera system that they advertise to show you how "clean" the ducts are afterwards was not working.

The cleaner was very rushed as he came alone to do the entire job (2300 square foot home) and did not take the time to do the job properly. Last time I had my ducts cleaned by a different company they sent three (3) people to do the job. That time I paid half of what I paid to Ontario Power Air Duct Cleaning.

Thinking I would get a better quality cleaning service, I paid a much higher than average price due to the fact they are (again) "supposedly" NADCA (National Air Duct Cleaning Association) certified. In this case, higher price definitely did not equate to higher quality and value.