Tony William Roofing & Exteriors

Formerly Tony William General Contracting
Siding
Calgary AB T2C 3G3
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Siding
Tony William Roofing & Exteriors
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61%

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Reviews by rating (past 12 months)

Reviews for Tony William Roofing & Exteriors

Average customer rating:
9.5 10 (64 reviews)

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jeremy from Calgary
jeremy from Calgary
1 review Calgary, AB
1/10

ex reno

Don't do it! They can't figure out how to do anything right! They have tried to fix their own mistakes for the past 3 month and keep up.
Flashing doesn't match from building to building, slack work on the site clean up. Still finding lots of screws and nails.
They use subcontractors who suck.

Just don't do it.

Approximate cost of services:
$500,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We truly apologize for your frustration regarding how the project has gone, Jeremy. Tony William Roofing & Exteriors (TWRE) accepts responsibility for the project not going as planned. We don’t make excuses, and we don’t accept them.
Thank you for sending this review, as it has given us the opportunity to communicate with you directly versus through the property management company who hired TWRE to do the work.
To address your claim that we “use subcontractors who suck”, we will admit that a crew we had entrusted the job to did let us down terribly in terms of timelines and working full days. This was explained in the face to face meeting that Steven, the owner of TWRE, had with the condominium board.
We do not agree with your claim that we” tried to fix our own mistakes for the past 3 months and keep up”. This is an unfair claim. Yes, there has been some miscommunication along the way regarding job scope details, however you are implying that we are incompetent, which is not the case.
We are the first to admit when we have made a mistake, and I believe the true measure of a company is in their ability to respond to their customer’s concerns and be accountable for their actions.
As stated above, there have certainly been a few hiccups in communication throughout the course of the job. We take responsibility for it and certainly apologize for any effect this has had on you and the other residents.
For the most part, the job was a success and the members of the board at the property have expressed their satisfaction in the finished product to us. We are, indeed, still working at the property and completing the final clean up. Please bear with us while we complete the portion of the job which could not be completed over the winter.
In closing, we believe that this job has been completed the specifications set out to us by the property management company who hired us to do the work. However, as stated above, we do apologize for any inconveniences suffered by you and your fellow residents

Meg B from Calgary
Meg B from Calgary
1 review Calgary, AB
10/10

New Sloped Roof

The Tony William crew did a terrific job at a very competitive price. My home is a tall infill, and very close to neighbours, so they did a great job manoeuvring their ladders in tight spaces without impacting my neighbours. They cleaned up very well at the end of each work day and after the job was finished. They were also very accommodating to my request to finish the job on the Easter Long weekend, and didn't charge me overtime. Great job, guys. Thank you!

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for taking the time to write a review for us, Meg! We appreciate you! The ultimate goal we set out to achieve is: a happy customer that will spread positive words about their great experience with Tony William Roofing & Exteriors. That only comes when you deliver what you say you will- a quality product. Your stellar review is a result of our goal accomplished! We are delighted you are delighted. I will spread the word to the TWRE crews that they are doing great :)

Shauna from Calgary
Shauna from Calgary
1 review Calgary, AB
10/10

new roof

We had our roof replaced by Tony William roofing. The overall experience was excellent. The sales consultant was knowledge and very prompt to respond. The team that was doing the work were all exceptionally professional and respectable. The office staff were also very knowledgeable and made sure we were satisfied with the end product. I would recommend using Tony William Roofing to anyone.

Approximate cost of services:
$12,000.00
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Company Response

Hey Shauna, thank you for calling our company. We try to be as informative to the homeowner as possible and we truly enjoy it when we see those kind words written here for all to see. Enjoy your new roof!

Lyonel from Calgary
Lyonel from Calgary
1 review Calgary, AB
9/10

replacement roofing

We were pretty happy with them. They did a good job with the roof replacement for a portion of our roof. They were in and out pretty quick, met the timelines that they talked about and cleaned up everything afterwards. How I found them initially was through their advertisement on the radio. I checked a few other companies but these guys seemed the best overall. I would definitely recommend them.

Approximate cost of services:
$0.00
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Company Response

We appreciate you taking the time to write a review, so thank you kindly for you time in addition to the great review! It is exciting and rewarding to know customers are satisfied, and is truly what we work for. Thank You for choosing Tony William Roofing & Exteriors!

Mike from Calgary
Mike from Calgary
1 review Calgary, AB
10/10

roofing and siding

I’m a builder and have known about and been using Tony William Roofing for a long time. They did the roofing and siding of my house. I thought they were excellent and had no problems. Their prices aren’t the lowest but they are reasonable. I would highly recommend these guys.

Approximate cost of services:
$0.00
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Company Response

Hi Mike-- We are very happy that you choose us for your project. At Tony William we always want to make sure that everyones home is well taken care of starting from beginning of job to the end of the job. We are glad you're happy thanks again Mike.

Charlene from Calgary
Charlene from Calgary
1 review Calgary, AB
10/10

roof and exterior

I found Tony William Roofing at a home and garden show. They did the roof, and exterior siding of my home. I thought they did a great job. Chris English was especially helpful and I thought he gave us a fair price. He was understanding about the changes we wanted during the renovation, as well. We were overall satisfied and have already recommended them to friends.

Approximate cost of services:
$0.00
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Company Response

Hi Charlene, it was pleasure doing work for you! Your home looks great. Thank-you so much for choosing us for your renovation :)

Richard from Calgary
Richard from Calgary
1 review Calgary, AB
9/10

roofing

Tony William Roofing had already done a lot of work around our neighborhood which we thought looked very nice. I think their price was comparable with everyone else so we had them do our roof, eaves-troughs and facia. From what I remember they were good. The material showed up one day and the next day the crews came to do the work. They were prompt and clean and I was impressed with their crew chief. No issues. Would definitely recommend.

Approximate cost of services:
$0.00
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Company Response

Hello Richard, glad to know you are happy with the work completed as well as the clean-up! thank you for trusting Tony William and for your business

Murray from Calgary
Murray from Calgary
1 review Calgary, AB
10/10

New Roof

Tony William Roofing did an awesome job for us. They were so great — they actually showed up for the estimate, gave us three different choices for shingle materials and explained how everything worked. Chris English was the one we dealt with and he answered all our questions. He was fantastic. They really have great customer service. And for the roof installation we were surprised how quickly they got started on the project. The whole job was done in two days, so fast. The cost was a little more than some other companies but quality of their work was so worth it. We really can’t say enough good things about these guys and whole-heartedly recommend them.

Approximate cost of services:
$0.00
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Company Response

Nice to hear from you! Thank you for taking that little extra time to write this review! Take care and don't hesitate to contact us for any other project in the future.

Karen from Calgary
Karen from Calgary
1 review Calgary, AB
8/10

Roof

I found out about Tony William from the radio. I shopped around a bit before beforehand and they seemed to have reasonable prices. The roof they did for us was fine and we had no issues. The eaves, which I believe were done by other contractors, were actually really late, though. Other than that, we were satisfied with how it went.

Approximate cost of services:
$0.00
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Company Response

Thank you Karen. It was a pleasure working with you. We appreciate your feedback. We're happy your overall experience with Tony William has been great. There's always room to improve, we apologize for the delay, but appreciate your understanding.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tony William Roofing & Exteriors

The most innovative construction company that continually raises the bar on quality and commitment to the customer. That's Tony William. - A Roofing, Siding and Exterior Renovation Company Founded in 2008 by Steven Rogers, Tony William Roofing & Exteriors is the culmination of a lifelong vision to provide exceptional customer ...
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