- Approximate cost of services:
- $35,000.00
Installation of stone walkway, railings for porch
Cathy, we made every attempt to correct the issues pointed out with the stone project we completed. After coming back four different occasions to make repairs there seemed to be more and more issues that were being noticed. Its very unsettling that we could not make you satisfied as we strive to complete our projects with utmost client satisfaction. With regards to stone work the final results are based on the complete project outcome rather then basing the results on a few minor flaws (which Grand Building addressed and corrected).
Gary, after closely examining our contract with you it is very clear that we were not commissioned to build you a complete new deck. What we had agreed to was to remove and replace deck boards, railings, and stairs. Our agreement also included repairing and solidifying the deck joists, which we did. What was also discussed was to use the existing supports, there was never any agreement to incorporate new support posts. When the project was completed you were happy, paid us in full, left us a positive review on a similar website, and even asked us to quote on an additional project. About Two months later you contacted us saying that you had an inspector pass by the house for an unrelated issue and you claimed that he pointed out a code violation and that the deck needed to be altered. At this point we were more than willing and cooperative to assist in fixing the so called code violation. We attempted to contact the inspector numerous times and requested a document illustrating the official cause of the code violation. We never heard back from the inspector and we were never given any documentation specifying the issue. At this point we decided that in order to keep you happy and preserve Grand Building's reputation we would send in one our trades people along with one of the owners to figure out a solution, which we did. The solution that we came up with was to install new additional supports, which you happily agreed to. Shortly after this meeting you contacted us back demanding that the deck be torn down and rebuilt or that you wanted a full refund. Let us be very clear, we never bailed on you, just like we have never bailed on any project before. The last correspondence we shared you said "At this point I have no interest in receiving any further correspondence from you, just a cheque".
Master Bathroom, windows and dorrs
Bathroom and Outside Deck/Patio
Our unique approach combines over 40 years of residential contracting and project management experience with a modern understanding of today’s client needs, as well as innovative technologies, products, and construction techniques.
Over the years we have been able to assemble a trusted and reliable skilled team of in house contractors, subcontractors, and master tradespeople and craftsmen to efficiently bring projects to life. Licensed and insured, we believe that honesty, integrity, and communication are paramount to providing superior project results and long term client satisfaction.
Our commitment to excellence results in a finer level of quality and service, while ensuring that projects are completed to a higher standard, on budget, and on schedule.