Installation of stone walkway, railings for porch
I had this company pour concrete in a circular fashion from my front porch to my driveway. They installed stone over the existing porch, new walkway & a sidewalk to the backyard as well as putting in beautiful black railings.
The cutting of the stone in relation to the circular walkway for stone design in 1 small area was a sloppy mess. The placement of the stone on the porch was better. I feel that the installation of stone to the walkway to the backyard could have been better if the mason staff measured & cut appropriately. I know that having a neighbors fence in the way is not easy to work with but we all want perfection.
While looking at the work I noticed that the spacing between the stone was not consistent. When the job was fully completed I had Jason come out with another mason person & he advised that a acid wash should be done as the cleaning of the stone was not done properly. Also after 1 winter 1 stone has cracked due to run off water from the porch & 2 other stones have fallen off.
I was advised that the company came when I was not home & did an acid wash. They did replace the cracked stone along with filling in a few areas of concern. I still am not happy with the acid was as it looks horrible from the street.
The owner Alex & his son have showed up without calling on my property numerous times stating that they would do another power was or acid wash but they only showed up for a smaller project looking to be compensated.
I have not heard back from this company or have been contacted by them.
I am in the process of consulting another company to repair their shoddy work.
- Approximate cost of services:
- $14,690.00
- What could this company do to improve their services?
- Stop using excuses regarding a new mason person not wanting to take on small repair jobs. Just hire another mason person & validate his references first before working for you.
- Company Response
Cathy, we made every attempt to correct the issues pointed out with the stone project we completed. After coming back four different occasions to make repairs there seemed to be more and more issues that were being noticed. Its very unsettling that we could not make you satisfied as we strive to complete our projects with utmost client satisfaction. With regards to stone work the final results are based on the complete project outcome rather then basing the results on a few minor flaws (which Grand Building addressed and corrected).