CB from Toronto

I originally contacted several Electricians back in November due to a power outage is certain parts of my basement, living room & garage. SMM electric was the only one who could come out on the day in question. In fact Bishoy came within 2 hours and was able to diagnose the issue. As I was going to renovate this unit and needed to do some electrical work done I felt extremely comfortable with this company by giving them my electrical work once my contractor was 90% finished. SMM electric arrived on time @ 4 pm as agreed and didn't leave until the job was fully completed. Bishoy came with another associate as the job was extremely time consuming. The following is the work that was successfully completed: -Adding replacement breakers & New breakers -Trouble shooting for wire - this was a major concern as some extremely shoddy work was done by a prior owner & his contractor in the past. -light installations, new & replacement switches, new & replacement outlets, adding a new designated outlet for a microwave & adding multiple floor outlets on one circuit. I'm so pleased with the workmanship, time it took to complete and price. Being on a fixed income its exceedingly hard. I'll be calling SMM Electric back in a month or two to do some trouble shooting plus electrical work on the other side of the basement. Cathy B.

I had this company pour concrete in a circular fashion from my front porch to my driveway. They installed stone over the existing porch, new walkway & a sidewalk to the backyard as well as putting in beautiful black railings. The cutting of the stone in relation to the circular walkway for stone design in 1 small area was a sloppy mess. The placement of the stone on the porch was better. I feel that the installation of stone to the walkway to the backyard could have been better if the mason staff measured & cut appropriately. I know that having a neighbors fence in the way is not easy to work with but we all want perfection. While looking at the work I noticed that the spacing between the stone was not consistent. When the job was fully completed I had Jason come out with another mason person & he advised that a acid wash should be done as the cleaning of the stone was not done properly. Also after 1 winter 1 stone has cracked due to run off water from the porch & 2 other stones have fallen off. I was advised that the company came when I was not home & did an acid wash. They did replace the cracked stone along with filling in a few areas of concern. I still am not happy with the acid was as it looks horrible from the street. The owner Alex & his son have showed up without calling on my property numerous times stating that they would do another power was or acid wash but they only showed up for a smaller project looking to be compensated. I have not heard back from this company or have been contacted by them. I am in the process of consulting another company to repair their shoddy work.

I contracted Roma Fencing as they have been in the business for many years and I felt that if there were any issues they would be corrected. I've been communicating for over a year with the sales person to get all imperfections corrected and have had NO results corrected as of April 27th, 2013. On April 27th, 2013 I sent an email to the president of the company along with pictures of the issues and I still have not heard back from him regarding all of my complaints. This company just wants to charge you for a service that I could have received for half their price with the same shoddy results. Do not use this company for wood fencing & gates. The staff that they sent out to install the wood fencing did not take off the labels on the bottom of the wood. When they poured the cement for the posts they poured above the ground level and I had to cut my patio pavers to accommodate their horrible install. The gate has become warped numerous times & the latch has broken twice. They replaced the latch with the same type of hollow latch when I clearly instructed a solid latch. Due to the latch issues I could not close my gate in the winter as it was warped & or the latch was cracked in half. I also purchased from this company a new product which was decorative fencing. The crew had to level my fence line and did not remove the huge mound of dirt. I had many issues with the color of the product and felt that if they realized that this color was going to be an issue that they should not have offered it. This color is now off their list as the color varies from panel to panel. The look of the decorative fencing is absolutely beautiful but I would only recommend that they sell this fence color in a light grey or a color close as possible to the cement tint. I'm also have an issue with the install of the gate that they installed for my cement fence. I cannot open the keyed gate at all and have tried numerous times to get this company out to correct this issue with NO RESPONSE! I'm so sick of their lack of customer service that I will be contacting the Better Business Bureau to lay a complaint as well as sending a registered letter to the owner of the company since he refuses to answer my email. I also have not heard one word back from the sales person. I did receive a response back from the company, I contacted them & never heard back from them. Recently in 2015 I saw a review on Homestars that this company guaranteed their decorative fencing for 10 years. As the stain on the concrete fencing was slowly being removed due to weather conditions I contacted the Sales Person in the ad. This is the same person who I contacted 2 years ago. After a few emails back & forth asking for information on the sales order & the name of the sales person who sold the contract they refuse to return any further emails & honor any guarantee. DO NOT USE THIS COMPANY AS THEY ONLY WANT YOUR MONEY & DO NOT HONOUR THEIR WORK!