I've had these guys replace a broken gas valve (with quite a few problems), install a gas line for a stove (no issues, did an excellent job), and finally had them attempt to fix my heat pump which they have not successfully resolved and seem to have basically given up trying.
To be fair, they have done a lot for me and tried several different fixes to solve the problem with the heat pump but in the end they basically just gave up and stopped calling me back when they said they would.
At this point my outside sensor doesn't work, and one of the original issues with the heat pump losing connection to the thermostat is still not fixed.
They are not a terrible company, and I believe they mean well, but at the end of the day they seem to have a lot of issues with organization and have been unable to fix what seems to be a relatively simple issue. For these reasons I would not recommend using this company.
- Approximate cost of services:
- $9,003,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Shawn, Thank you so much for taking the time to write a review. I am so sorry to hear that you have not had a good experience working with us. I just reviewed your customer notes along with speaking to the last tech on site. We are dedicated to customer service and would like to help you resolve this issue, I do see that we came out and replaced the gas valve and completed this repair for you. I then see a thermostat issue that's stopping the switch over from taking place, the issue you are having is complex and looks like the system was not configured to work the way it should be originally, I can see that the last tech on site was Tony and left long and detailed notes and i hugely apologize because those notes were lost in the system due to high demand on the 23rd which is completely our fault. I have called and left a voicemail with you along with e-mailing as i would love to have the owner of the company out to look at the system for you free of charge, please give me a call on 604-460-9969 so that we can get this all resolved and show you how important your business is to us. Kind regards, Ryan, Operations Manager.