Reliance Home Comfort

Formerly Canada Furnace
Heating & Air Conditioning
Maple Ridge BC V2X 9J8
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (118 reviews)

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Private User
Private User
Private User reviews , ON
0/10

Dishonest Furnace Service-Sales

Called Reliance Home Comfort for service since we had a heating protection plan with them. Our furnace had broken down on Jan 30,2024.
The service tech arrived the next day and could not diagnose the actual problem with the furnace. He then told us that the furnace had a damaged heat exchanger and that the only solution is to buy a new furnace. He proceeded to cut off the gas to the furnace and served us a violation notice. A Reliance sales rep arrived later to sell us a new furnace.

I wanted a second opinion and called a local company that services gas furnaces. The new service technician located the problem in a few minutes and said that the heat exchanger was fine. He also performed additional checks including performing an exhaust gas analysis. The local company also took care of clearing the violation notice with the gas utility service.
Unfortunately this cost me $1859.

I am in the process of contacting Reliance Home Comfort to see if they are willing to pay for the cost of the service since I did have a valid service contract with Reliance Home Comfort.

Approximate cost of services:
$1,859.00
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Company Response

Thank you for your valued feedback and review. Please email me with your account details at gwillson@reliancecomfort.com and I would be happy to review your service experience. - Gemma

Private User
Private User
Private User reviews Vancouver, BC
10/10

Furnace maintenance

Service techs always do a great job on my annual furnace maintenance and give helpful recommendations. Thank you Reliance!

Approximate cost of services:
$120.00
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Company Response

Thank you for choosing Reliance! We appreciate you taking the time to share your experience with us.- Gemma

Lindsay in Maple Ridge
Lindsay in Maple Ridge
1 review Maple Ridge, BC
10/10

Furnace Fixed

My furnace wasn't working properly, and the blower didn't sound good. The technician arrived on time and checked over the furnace, dealing with a water retention problem. Very happy with the service.

Approximate cost of services:
$100.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Burnaby, BC
10/10

Service

Furnace not working, technician came in the day after next day, put the machine back to work. Wait for about a week, technician came in the second time to replace damaged parts.

Approximate cost of services:
$300.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Tony in Port Moody
Tony in Port Moody
0 reviews Coquitlam, BC
10/10

Tankless Water Heater Maintenance

Great service! Prompt and thorough work. Always professional. Would recommend Reliance for all water and heating work.

Approximate cost of services:
$0.00
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TB
TB
0 reviews Maple Ridge, BC
10/10

Dependable Professional Company

Service person was very professional and knowledgeable. Explained everything. Cleaned up afterwards. Made sure everything was working after finishing.

Approximate cost of services:
$120.00
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Company Response

Thank you for choosing Reliance Home Comfort! - Gemma

Sandra H
Sandra H
0 reviews Maple Ridge, BC
0/10

AC unit purchase

Bought the AC unit in may or June. Their electrician and Gary the sales guy said it would work with our 100amp service would be sufficient. And of course after install they tell us it wont work. So $12k for a unit later, it sits unused. Electrician comes to do work and gives Hydro wrong info. So here we sit in August still with no AC but one big metal cement holder is what it is. No calls from Reliance (the pun does not go unnoticed on me). I have tried to contact them numerous times. DO NOT USE THEIR ELECTRICIANS OR BUY FROM RELIANCE.

Approximate cost of services:
$120,000.00
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Company Response

Hello Sandra, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

harvinder in Toronto
harvinder in Toronto
1 review Toronto, ON
6/10

Salesperson stops answering your calls after contract has been signed

I signed 7 year contract for voiler rental for $200 per month. The sales person, Dustin was amazing before I signed the contract but but once that was done and cooling period over, he stopped answering my texts and calls. Just to make the deal sweet, he promised to install wifi enabled thermostat. I took his word. He won't answer calls and when I call the company, they say they have no record on file regarding wifi thermostat. Be aware of DUSTIN. on the other hand, the euipment installer, Azad, was very good and did a great job.

Approximate cost of services:
$16,000.00
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Company Response

We are sorry that you had a less than satisfactory experience with us and appreciate you sharing your experience with us. We will use this feedback accordingly to improve our customer experience and provide coaching to the appropriate team member.

Edwin C in Toronto
Edwin C in Toronto
0 reviews Winnipeg, MB
10/10

Reliance Home COmfort Winnipeg

Harmeet and his team was outstanding. Excellent service was provided. Will recommend. New AC installation. Quick and fast service.

Approximate cost of services:
$4,400.00
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Private User
Private User
Private User reviews Hamilton, ON
10/10

Air conditioning

Ryan fixed my air conditioner, friendly, professional service highly recommend him, thank you so much

Approximate cost of services:
$259.00
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Company Response

Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance Home Comfort (formerly Canada Furnace), the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Canada Furnace is one of the biggest and most well established heating and air conditioning companies in greater Vancouver and the entire lower mainland. We provide full service and installation on all of your heating, cooling, plumbing, water heater and air purification systems. Established in 1981 we pride ourselves for a high level of customer service to match our extremely helpful and well trained technicians.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
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SERVICES
Heating, Air Conditioning, HVAC, Air Filtration, Water Heaters, Hot water on demand, Pool Heaters, Ductless mini split.
BRANDS
Lennox, American Standard, Navien, Olsen, Rinnai, Lochinvar, Super Hot, Laars, Samsung, Goodman.
STYLES
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SPECIALITIES
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WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Gas Licenses , Quality First, Sheet Metal Red Seal, Teca
MEMBERSHIPS
Better Business Bureau, Fortis Trade Ally Network, Burnaby Board of Trade, Maple Ridge Chambers of C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on Equipment
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.