Over the summer (in the heat of summer), we were purchasing a home with a pool and desperately required a pool inspection. Obviously, the timing was terrible as everyone was having their pools maintained/opened/etc... We called Brady's and while it isn't a service they provide, they were able to refer us to people who could help us. They went out of their way to look into this for us and get back to us at the peak of their busy season. Impressive.
We ended up purchasing the house with the pool and were told by everyone to just bring in water samples to Brady's and they'd help us out. So we did. And wow - did they ever. The moment we'd set foot with our water sample, a little team would analyze it while helping us & asking us or answering questions we had about the pool - absolutely free. Yes, their products are definitely more expensive than shopping at Costco or Canadian Tire, but the personalized and friendly service make it worthwhile. Especially for new and inexperienced pool owners like us. And even more when we went away for a couple weeks and our housesitter forgot to maintain the pool... aaak! Algae! Thankfully with their advice and guidance, the problem was quickly resolved. We appreciated that they didn't push us to buy anything during our visits but were so very helpful. I'd definitely recommend Brady's!