Good Guys Heating, Cooling & Plumbing

Heating & Air Conditioning
12981 80th Ave SURREY BC V3W3B1
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Good Guys Heating, Cooling & Plumbing
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73%

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Reviews by rating (past 12 months)

Reviews for Good Guys Heating, Cooling & Plumbing

Average customer rating:
7 10 (20 reviews)

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Darci S.
Darci S.
0 reviews Surrey, BC
10/10

Plumbing & Water Tank Replacement

My service call was to replace an electric hot water tank and repair a shower leak and look the hot water slow supply from a couple of taps. He ended up changing out 2 bathroom taps and stoppers and also fixed a toilet leak on top of the original requests. - Neil did a great job going over everything with me and the tenant. He wore his mask and was COVID respectful. He was very kind and patient and thorough with the requested original service call and the additional items that ended up also being added. Had this company quote a couple of years ago on installing an air conditioner unit and HVAC and water heater in a different home - the owner was also thorough and gave us a good price - we ended up using a different company that had a product that worked better for us at the time but Good Guys made such a good impression on me during that call two years ago, that I called them for this job and got continued great service. Thank you Neil and Good Guys Team!

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Private User
Private User
Private User reviews Richmond, BC
0/10

ridiculously ludicrous charge for a tiny part.

A technician came to home for check on my furnace for some $90 -call out service. After inspection, he proposed to replace the flame rod for a charge of $280! Apparently, it was overcharged and ridiculously costly. My research into the normal market price for such flame rod is in the range of $20 to $60. Definitely $280 is unacceptable. So I denied the replacement job.
Potential customers should be aware of this company!

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Janet in New Westminster
Janet in New Westminster
0 reviews New Westminster, BC
10/10

Furnace service

Good guys heating have been servicing my furnace they originally installed for 18 years. I am always satisfied with the work. I have a particularly difficult access via a crawl space that is unpleasant to say the least. Today I had Joe for the service and found him to be diligent and cheerful. I highly recommend Good Guys and especially Joe.

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Company Response

Thank you Janet for your review and your business.

Edwin in Vancouver
Edwin in Vancouver
1 review Burnaby, BC
10/10

Ductless Mini Split (Multi Head)

Had a great experience with Good Guys. The install was for a 5 head Mitsubishi Ductless Mini Split install. The install occurred over the week and was flawless. The 3 man team (Eric, Dylon and Sugar) that arrived promptly each day was professional, respectful, considerate (kept noise to a minimum to accommodate our sleeping baby), and knowledgeable. They would always clean up after themselves and we were even able to leave a key in a lockbox on days we were not going to be home.

Good Guys is not going to be your cheapest option but good service does not come cheap. They do ensure that the job is done proper and I am sure that if there are any issues in the future, they will be taken care of. I would not hesitate to give them a call again if I ever require any of their services.

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Company Response

Thank you Edwin.

Miker in Burnaby
Miker in Burnaby
1 review Burnaby, BC
10/10

Good work at a good price

We have used GoodGuys for many years, both for installation and maintenance/repairs. Have always found their Service folks to be (mostly) on time, qualified and helpful. Would recommend them to others.

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Company Response

Thank you for your kind words and referrals - they both mean a lot!

unhappy in Burnaby
unhappy in Burnaby
1 review Burnaby, BC
2/10

Rediculous pricing

IThey sent someone who had no experience on my boiler. I wated a week for parts that were in stock. They wanted to flat charge me 6 years of service in 1 visit. When I adked them to break out the charges it was laughable. Even the manufacturer of the said it was rediculous the prices they wanted. I paid the $600.00 for 1 hours work to get out.

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Grace in Maple Ridge
Grace in Maple Ridge
1 review Maple Ridge, BC
10/10

plumbing

. Thank-you to Dylon and Harv for going above and beyond . Wonderful to get the job done. Phoned int he morning and the job was done that day, Great customer service.

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Company Response

Thank you so very much for the great feedback about Dylon and Harv!

Michael from Vancouver
Michael from Vancouver
3 reviews Vancouver, BC
10/10

Ductless heat pump installation

I've had a great experience with Good Guys. They finished installing a ductless heat pump for me this week, and everything was very smooth from start to finish. They showed up on time every day (3 days), took their time to do really quality work, and were very conscientious about cleaning up, working around obstacles etc. A lot of contractors I've dealt with expect you to bend over backwards to accommodate their work, but these guys just took care of everything. All the installers (Ryan, Jacob, Sean) were really professional, but also very nice and personable. One of them even played with my lonely cat who was cooped up and lonely. Also, the receptionist (Jacqueline I think) is super nice and helpful. They aren't the cheapest option, but I think it's worth it for the quality.

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Company Response

Thank you so much for taking the time to write a review for us. We have passed your kind words along to your installers. Thanks again!

Private User
Private User
Private User reviews Toronto, ON
0/10

small leak in furnace control valve

terrible Service, do not use these guys; they came out for a small leak Fortis discovered in a control valve on our gas furnace; when inspected but Fortis they allowed us to continue to use furnace just get it serviced and fixed. Called the good guys heating company and the technician comes out spends less than 5 minutes and quotes me to fix it it will be $900 for the plastic control valve. He then goes on to tell me, it would be better to replace the whole furnace with a new one that starts at $3500 but can go up to $8500. Not happy with the quotes i pay him his $80 for his 5 minute service call. Next day I call the furnace manufacturer Keep Rite and they laughed at the quote I was given to replace it and they set me up with another heating company in Langley. Their technician came out that same day and replaced control valve; parts and labour and service call $185 total. Now had the Good Guys technician quoted remotely close to that dollar figure I would not be doing this review but $900 compared to $185 - that is NOT good business practice. he was trying to get a new furnace sale out of me. next time he should stick to the service side of his job and let the sales people do there's.

2 of 2 people found this review helpful.
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Company Response

Hello,
Thank you for your feedback. We would like to apologize for your negative experience. I have spoken with our technician and looked at the invoice detailing his recommendation at your home. He indicated that you had asked about the price of replacing your furnace. There are many options when it comes to heating systems so we normally ballpark replacement costs from $3,500 to $6,500. Perhaps your $8,500 figure was a typo.
To replace the gas valve on your furnace, he quoted $664. This figure covers the cost of the gas valve, the time required to pick it up and install it, plus a full 1 year parts and labour warranty to cover possible manufacturer’s defects. I do not know who you found to do the work for such a low amount, but if they replaced the gas valve, you definitely got a bargain. Their price covers just the cost of the gas valve itself. When it comes to companies in our industry, there are many options out there and customers can certainly vote with their pocketbook. Rather than being the low-cost alternative, we have chosen to run our business based on quality service done by trained technicians. There is a demand for both types of companies.
If you would like to contact us to discuss this further in person, feel free to contact us at 604-598-0803. We don’t want to leave you with negative feelings regarding our company.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Good Guys Heating, Cooling & Plumbing

Service, repair, and installation of furnaces, boilers, air conditioners, heat pumps, hot water tanks, tankless water heaters, air conditioners, and plumbing systems. A division of Allin Plumbing & Heating. Furnaces, heat pumps, boilers, hot water tanks, tankless water heaters, plumbing, air conditioners, indoor air quality, air filtration.

CATEGORIES
Heating & Air Conditioning
BRANDS
Service all brands.
WEBSITE
http://www.604goodguy.com
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, check, Visa, Mastercard.
MEMBERSHIPS
TECA, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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