terrible Service, do not use these guys; they came out for a small leak Fortis discovered in a control valve on our gas furnace; when inspected but Fortis they allowed us to continue to use furnace just get it serviced and fixed. Called the good guys heating company and the technician comes out spends less than 5 minutes and quotes me to fix it it will be $900 for the plastic control valve. He then goes on to tell me, it would be better to replace the whole furnace with a new one that starts at $3500 but can go up to $8500. Not happy with the quotes i pay him his $80 for his 5 minute service call. Next day I call the furnace manufacturer Keep Rite and they laughed at the quote I was given to replace it and they set me up with another heating company in Langley. Their technician came out that same day and replaced control valve; parts and labour and service call $185 total. Now had the Good Guys technician quoted remotely close to that dollar figure I would not be doing this review but $900 compared to $185 - that is NOT good business practice. he was trying to get a new furnace sale out of me. next time he should stick to the service side of his job and let the sales people do there's.
- Company Response
Thank you for your feedback. We would like to apologize for your negative experience. I have spoken with our technician and looked at the invoice detailing his recommendation at your home. He indicated that you had asked about the price of replacing your furnace. There are many options when it comes to heating systems so we normally ballpark replacement costs from $3,500 to $6,500. Perhaps your $8,500 figure was a typo.
To replace the gas valve on your furnace, he quoted $664. This figure covers the cost of the gas valve, the time required to pick it up and install it, plus a full 1 year parts and labour warranty to cover possible manufacturer’s defects. I do not know who you found to do the work for such a low amount, but if they replaced the gas valve, you definitely got a bargain. Their price covers just the cost of the gas valve itself. When it comes to companies in our industry, there are many options out there and customers can certainly vote with their pocketbook. Rather than being the low-cost alternative, we have chosen to run our business based on quality service done by trained technicians. There is a demand for both types of companies.
If you would like to contact us to discuss this further in person, feel free to contact us at 604-598-0803. We don’t want to leave you with negative feelings regarding our company.