I responded to their promotion for garage door inspection. (see my previous review). After a few days, my garage door malfunctioned... I called for their warranty. The receptionist told me their warrantee technician only works certain days of the week and only during 9-5. I made the appointment and made sure someone was home to receive the technician. The technician showed up two hours BEFORE the appointment. Luckily, my wife was home. He inspected the garage door and stated the work required was not covered in their warrantee. He booked another appointment a couple of days later when he actually fixed the door. The parts provided by them are pricy.