This company is owned and operated by an individual Tony $$$$. He dropped off flyers in our neighbourhood promoting his service. When we responded to his flyer, he promptly showed up at our house. he provided an estimate for the season with a service guarantee. We signed up and paid with two post dated cheques. Both these cheques were promptly cashed. he showed up after the first snowfall of the season after I called him a couple of times. He stated that he forgot to add our address to his customer route. However, after that he did not show up for the rest of the season 2010-2011. Calls to the company phone are not answered or returned back.